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“Service” 4 of 5 stars
Review of Grand Bahia Principe Punta Cana

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Grand Bahia Principe Punta Cana
5.0 of 5 Resort (All-Inclusive)   |   Areana Gorda-Macao, Seccion Baigua, Higuey-Provincia La Altagracia, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #35 of 100 hotels in Punta Cana
New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Service”
4 of 5 stars Reviewed November 19, 2012

Service could be better in reference to computer area and assisting with printing boarding passes. Food in the quality restaurants(Garden Grill) was horrible( Ribeye steaks) and nothing done. Head waiter in the french restaurant was arrogant and condecending. All other aspects of the hotel were excellent!
Bruce Coleman

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Bahia Principe

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, November 20, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We thank you for taking your time sharing your opinion with us which we will take in the highest consideration.

We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay.

We apologize if you felt did not receive the service you were entitled to, but be assured that your comments have been already brought to the General Manager of our Resort and we will give the proper attention.

Thank you for your comments and looking forward to welcoming you once again!

Kind regards,


Karen mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (705)
Date | Rating
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  • English first
  • French first
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English first
North Ridgeville, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 19, 2012

Traveled from Ohio from November 9-16th 2012.
Too much to write - but this was THE best Resort, from the grounds, to the food, to the ammenities, to the room - we couldn't find one thing wrong with this place. It was our 10th Anniversary and we enjoyed it so much at the Bahia PC! Roberson, our Concierge, went out of his way to make us feel welcome. Angel at the Lobby Bar (the taller one) was GREAT (Good luck to you:)) It is a big resort, but doesn't feel that way. It was busier than what we are used to (we've been going to resorts 8-9 years now) but it's set up so it doesn't feel busy or you are right on top of each other. The trams were great if you didn't want to walk but it was beautiful to walk anywhere. The food was great for anyone - you could always find something! Don't want to go on and on, but we will definitely return to this one and we can't wait! Thanks to everyone at the resort for making us feel welcome!

Room Tip: I believe any room in this place would be great - not a bad one!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, November 20, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We greatly appreciate that you have chosen one of our Resorts as your holiday destination. It is a real pleasure to learn that we could fulfill your expectations during your 10th Anniversary.

We are satisfied to hear that you had an excellent stay in our hotel facilities and premises, especially because of the friendliness of our staff members. Please be assured that it is an honour and a great compliment for us to forward such wonderful comments to all our staff, especially to Roberson and Angel.

We are looking forward to seeing you soon and have the opportunity to continue providing the most memorable experiences.

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 19, 2012

I recently stayed at Gran Bahia Principe Punta Cana from Nov 13-18th with 3 of my girlfriends for a girls vacation. Overall, we very much enjoyed our time at the resort. Only bad things: THE FOOD IS AWFUL!! And the drinks are not god either, wayyyy too sweet and syrupy. We found it difficult to find food that was halway decent everyday, breakfast was the only decent meal. Dinner reservations were not easy to get, we kept having issues with that, but we finally got someone great to help us (Thanks to Claudia Adames in Bavaro). The rooms were of really good quality. I found the beds to be very comfortable, lots of space in the rooms, and patio/balcony with each room. The staff is fantastic. Everyone is so friendly and lively and they really go out of their way to make your stay very special. The main pool by the beach has great entertainment starting at 3 everyday (Big thanks to Ramon, Francisco, & Juan) and it wasn't too difficult to get lounge chairs everyday, we went at all different times. The beach had an ample amount of shade and beautiful water. Only one day was the water really gross with A LOT of seaweed, but this was a day after a night of stormy weather so I believe this was all just churned up a bit. The resort is very big, perhaps a bit too large for me. To walk from the lobby to the pool is about 10 mins, but there are trams/trolleys that run all over the resort quite frequently. At night the disco is fun, but the music is repetitive. The Karaoke/Sports Bar is so much fun every night, Juan does a great job of keeping you supplied with great music (nice break from all the spanish music). We went there almost every night for at least a while. If you can get a reservation at Bella Italia in Esmerelda you definitely should, was the only good food we had all trip and the staff was amazing yet again. Everything is very clean, seems like someone is always cleaning something on the resort, which is very refreshing to see. Free wifi in the lobby. Went swimming in the ocean at 4am one night (amazing)and saw men patrolling the beach with machine guns, apparently to keep away pirates that try to come on shore.

Overall, we very much enjoyed our stay with such a fantastic staff -- however, we would probably opt to stay somewhere else next time due to the horrible food and drink. But if thats something you can tolerate, and having fun on a great resort is more important, then definitely stay here.

Tips:
Stay away from the shopping stands in the middle of the Pueblo Principe, they are very very very pushy!
Request your room have NO flowers -- the flowers left on my bed and in the bathroom had ants all over
See Angel in the Bavaro Lobby bar for the most decent drinks you'll have all trip, he'll keep the shots flowing
If you like to get off the resort for a night, go to this club a shortwhile away called IMAGINE.. it's in a cave! And you can get a deal through the resort $60 includes transportation, admission, and open bar all night, it was a great time

Room Tip: Request a room by the beach, and request NO FLOWERS in the room... these flowers left ants on my bed...
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, November 20, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.

Regarding your comments about the food in our resort, we must say that the level of satisfaction obtained concerning the quality and variety of breakfast, lunch and dinner services has always been very elevated according to the opinions reflected in our quality questionnaires

We apologize if you felt you did not receive the service you were entitled to, but be assured that your comments have been already brought to the General Manager of our Resort and we will give the matters the proper attention.

We are glad to find out that there were some aspects from our services you find worth to mention, especially the service provided by entertainment staff. Please be assured that your nice comments will be forwarded to Ramon, Francisco and Juan.

We would like to have the opportunity to welcome you once again at Grand Bahia Principe Punta Cana Resort to experience the hospitality of our people, the quality of our services and facilities and change any negative perception you may have about us.

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 19, 2012

we had a lovely time here. Nice clean rooms, beautiful beach, 3 pools to choose from. Food was very good and all you could wish for in the drinks section. You have to try the gourmet restaurant. The food and service was out of this world. Big thanks to Enrique at the beach bar, Tehani in the lobby bar and Santo in the buffet restaurant. These 3 really stood out with their politeness, efficiency and lovely personalities. I would definatley recommend this hotel. Any questions please email me :-)

Room Tip: We had a room quite near to the beach in block 9 but it is a large resort so you can't be near t...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, November 20, 2012
Dear Guest,

Receive cordial greetings from the entire team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We are very pleased to read that you enjoyed your holidays thanks to our rich gastronomy, as well as the good service from our employees. At Bahia Principe our goal is to make your stay become an unforgettable experience.

Please be assured that it is an honour and a great compliment to forward such wonderful comments to all our Grand Bahia Principe Punta Cana staff, especially to Enrique, Tehani and Santos.

Thank you for your comments and looking forward to welcoming you once again!

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
saskatchewan
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed November 16, 2012

I will start by saying that we upgraded to the Royal Golden Section through Air Transat. We found it was worth the upgrade due to the location of the rooms ( the nearest to the beach and the pool). But what really made it worth while was the staff in the Royal Golden reception area, who were all wonderful. We would like to give special thanks to IVAN who was so helpful with a small issue we had, and went out of his way to make sure our stay was pleasant. He assured us that if we had any concerns during our stay he would do all he could to be of assistance. This was reassuring to us, THANK YOU IVAN.
CHECK IN- This was done on the bus on the way to the resort. Braceletes, A-la-carte reservations, room assignment, all done. Upon arrival at the resort our luggage was immediately loaded on to a buggy by the porters and off to our room we went. The fasted check in we have ever experienced. You should note that if you want a safe key you need to go to the reception desk to get one.
ROOM- We were assigned room 20106 ( 20 means bungalo # 20, 1 means first floor, and 06 is the room number) Approx. one week before we left I e-mailed the resort and asked for a room with at least a partial ocean view and near the pool, and that was exactly what we got. keep in mind there are very few ocean view rooms at this resort. The room was modern, clean, the shower had wonderful water pressure and never ran out of hot water. There was a mini fridge that was restocked every day with water, pop, and beer. Also a bottle of rum was restocked every day if it was empty.
BEACH/POOLS- The beach was beautifull. The sand soft, the water warm and blue. No shortage of beach loungers. If you wanted one under much needed shade, you need to place a towel on them early. The vendors on the beach are not aggresive at all, simply say no thank you. The pool was kept very clean ( contrary to some previous reviews ). We found that in order to get loungers in the shade we had to play the towel game an claim them before 9 a.m.. We were always able to get a chair at the swim up bar.
BUFFET/ A LA CARTES- The buffet at this resort was one of the best we have experienced. The food tasty and a great selection. The breakfast trays were never empty, always bacon, sausages, eggs, omelette station. A good selection for lunch and dinner, Some buffets are a bit boring after a week, but we did not find this here. We only tried one a la carte ( GARDEN GRILL) or better known as the steakhouse. The ribeye steaks were mouthwatering and tender.
EXCURSIONS- We did not do any excursions, however tried para sailing right in front of the resort. I chickened out, but my wife said it was a great experience. You go sailing for about 20- 25 minute for $60 for one person or $100 for two people.
CHECK OUT- Qiuck, and no surprises.

NEGATIVES- We found there to be really no negative aspects to this resort. However here are some concerns that you may have.
- the resort is very large, but shuttle trains run from the front of the resort the length of the resort to the beach areas. These trains are plentiful and you will never wait more that a few minutes.
- The resort has a typical Bahia shopping area, with endless souvenirs at a better price than the airport. Be prepared to barter the price down to close to half. This area has shops but also the vendors are set up in the main square. We found the vendors and some of the shop sellers to be very aggresive. We didn't care for the aggresiveness and bought our treasures at the shops that just let you browse without bothering you.
- If you enjoy snorkelling right off the resort, as we do, you will be dissapointed. There is no snorkelling very near the beach, unless you want to go a fair bit out to the reefs. Also the water was rough and wavey during our stay.

SHOULD YOU CONSIDER THIS RESORT- Yes, I attempted to offer you an honest review. Having said that, everyone has different tastes and expectations, thus the negative reviews. Go, enjoy the sun, the rum, the food, and the people. All the staff there that we dealt with were very friendly and helpful.
We would be happy to answer any questions you may have.
Thank you Bahia for another wonderful vacation.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, November 17, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

We are satisfied to hear that you had an excellent stay in our hotel facilities and premises especially because of the friendliness of our staff members. Please be assured that your wonderful comments will be forwarded to Ivan.

We are extremely proud to have provided you an unforgettable experience, which reflects the commitment and quality of service we have exhibited through the years.

Thank you for your comments and looking forward to welcoming you once again!

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, BC
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 15, 2012

Spent the week there from Nov 2 to 9, 2012.

Lots of great information here: http://www.tripadvisor.ca/ShowTopic-g147293-i28-k4720375-o60-Gran_Bahia_Principe_Punta_Cana_Royal_Golden-Punta_Cana_La_Altagracia_Province_Dominican_Republic.html

Start at the end and work backwards by date.

The resort is very large, with different sections. Where you stay may be determined by the travel company you book with. Esmeralda - childrens section, Ambar - adults only, Bavaro Premier - mostly from Quebec. Punta Cana and Bavaro are similar with their own lobbies and buffet restaurants. To stay closest to the beach, then Punta Cana Royal Golden may be best, although further from the main lobby and buffet. The Royal Golden also gives you a more private check-in service. Rooms are similar in most sections, with the differences mainly in the availability of room service and the contents of the minibars. Some villas are 2 stories, others 3 stories with more rooms per floor.

Meals were great. Lots of variety in the buffets, with some changes every day. For the specialty restaurants, our preferences in order were: Mediterranean (Italian), then Steakhouse (Garden), Gourmet, Japanese, and lastly Tex-Mex (Mexican). The staff at the specialty restaurants were generally very attentive and friendly.

The resort was well kept up, with lots of maintenance and grounds-keeping going on. The rooms were clean and fresh, and ours was very quiet.

I didn't see any mosquitoes, but got a few fly bites at the beach.

The resort was only about 65% full when we were there, and there was no problem finding lounging chairs at the beach in the quieter sections. It was quiet in the morning until the activity directors cranked up the music very loud at the pools or tried to get people involved in activities. I found the beach area in front of the Ambar section was quieter and not as busy, although farther from the bar if you wanted a drink and were not registered in the Ambar section. The beach was kept clean, and the water was warm. A few days, since you are on the open Atlantic Ocean, there were some reasonably large waves but it didn't keep people out of the water.

The nightly shows were fairly good, with the circus show the best. A few of the shows relied a bit too much on video presentations at each side of the stage.

We found all the staff to be very friendly and efficient. If you had a problem or question, they were there to provide a solution. Altogether a very nice resort.

Room Tip: Because of the layout of the resort, only a few rooms have an ocean view
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, November 19, 2012
Dear Guest,

Receive cordial greetings from the entire team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We are very pleased to read that you enjoyed your holidays thanks to our rich gastronomy as well as the good service from our employees. At Bahia Principe our goal is to make your stay become an unforgettable experience.

Please be assured that it is an honour and a great compliment for us to forward such wonderful comments to all our staff.

We thank you for taking your time sharing your opinion with us which we will take in the highest consideration.

Looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loosdrecht, The Netherlands
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2012

Great hotel with very friendly staff. White sand beach with palm trees and perfectly blue ocean. We love the idea of the countries at the buffet restaurant. And it is also worth mentioning the theme in the lobby bar. Wonderfull and very professional service from Julia Ventura at the Lobby Bar! Perfecto. Whatever the requirement staff is in perfect service orientation and very professional in assistence. Rooms are great and kept very clean. Would definetly recommend this resort.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, November 16, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We do not know how to thank you for this kind of comments. Posts such as yours without a doubt delight us and gives us confidence to keep working hard to satisfy our customers and improve our service.

It is a pleasure for all of us to hear that we could fulfill your expectations during your stay in our Grand Bahia Principe Punta Cana. Please be assured that your wonderful comments will be forwarded to Julia.

Looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Bahia Principe Punta Cana

Address: Areana Gorda-Macao, Seccion Baigua, Higuey-Provincia La Altagracia, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Best Value Hotel in Punta Cana
#6 Business Hotel in Punta Cana
#18 Romantic Hotel in Punta Cana
#24 Family Hotel in Punta Cana
#26 Spa Hotel in Punta Cana
#29 Luxury Hotel in Punta Cana
#29 Top resorts Hotel in Punta Cana
#31 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Bahia Principe Punta Cana 5*
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Also Known As:
Gran Bahia Principe Punta Cana Hotel Punta Cana
Punta Cana Gran Bahia Principe

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