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“Top Notch!!!!!” 5 of 5 stars
Review of Hard Rock Hotel & Casino Punta Cana

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Hard Rock Hotel & Casino Punta Cana
4.5 of 5 Resort (All-Inclusive)   |   Boulevard Turistico del Este Km.28 No.74, Punta Cana 74, Dominican Republic   |  
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Special Price
35% OFF + $1,800 CREDIT
Ranked #21 of 102 Hotels in Punta Cana
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Top Notch!!!!!”
5 of 5 stars Reviewed October 2, 2013

What an amazing experience and wonderful people. The resort was absolutely gorgeous and very well kept. The landscape is breath taking. Every morning I woke up and looked out the balcony and thought wow what a paradise. The pools tons of pools with all types of music and activities. With the size of the resort one would think towels and chairs would be hard to come by but not here. Always towels, chairs, drinks and food at the pool great time. The rooms are fantastic a jacuzzi full size in every room and not to mention the liquor on tap in the room. Yes you heard me on tap. The rooms were well maintained and spotless. The restaurants so many choices so little time. Toro steakhouse was excellent. The Pizzetta the "best pizza in the Dominican Republic" I do agree. And if you don't feel like leaving your room. Room service was hot, fast and polite staff. The SPA words can not express how sick(sick is very good) the experience is in the SPA. Now for the staff super friendly and very helpful for us who struggle with Spanish. Very polite, helpful and genuinely enjoy what the do. The only down side was that I had to leave to return to work. I will recommend Hard Rock Punta Cana to friends, family and anyone else who ask where I got this fabulous tan.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 3, 2013
Thank you for the Top Notch review Nolalady2002! We really appreciate your comments and are thrilled to hear that you had a Rock Star experience! The Spa is truly a one of a kind experience and we are stoked to know that you got to take advantage of it. It is a must experience while rocking out at the Hard Rock Hotel. Thanks for recommending us to your friends, family and anyone inquiring about your tan…..we appreciate it! We’ll see you again soon! Rock on!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Punta Cana
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 2, 2013

Just arrived back and what a brilliant time we have had, there's been a party off 12 and the service and staff are brilliant nothing any trouble... Friendly happy and very chatty. Plenty of pools with sunbeds and towels to choose from and you won't starve as you can get food anytime of day or night .Recommend Zen for a brilliant experience watching the food being cooked Toro for a good steak and a Rocker Burger anytime, and its a good laugh with entertainment staff.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 3, 2013
Glad to hear that you had a great time paulinewakefield! Got to love the Rocker Burger and the experience at Zen where the chefs are the Rock Stars and they put on the show that never ends. We hope you get a chance to come back again soon and party with the whole group of Roadies and of course the Entertainment Team. We’ll be eagerly awaiting! Thanks for the review! Rock on!
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Punta Cana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2013

Our stay at the Hard Rock exceeded our expectations. I'm still telling everyone about it. The number of activities and luxuries available on this property are amazing, and with 15 pools and right across from the beach, there is no need to leave the premises. I will definitely return and recommend this hotel to anyone thinking of going to the D.R.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 8, 2013
Hey there vweekes, we are excited to read that you enjoyed your stay in our hotel!!! We’re happy that our Hard Rockers made sure you were well looked after!! We’re glad you enjoyed our swanky restaurants and that you even rolled the dice in the Casino while you were here!!! We can’t wait to welcome you back for more pampering and luxury!!! SAVE THE PLANET.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 2, 2013

I stayed at the hard rock punta cana with my boyfriend from aug 5-10th,2013. The resort is about an hour away from airport.The beaches are beautiful and so relaxing. The hotel rooms are beautiful as well. But the size of this resort is crazy. It takes you about 10/15 to walk everywhere and you get lost so easily. There is a trolly that comes every few minutes but as you wait for it, you get attacked by bugs.So overall the size of the resort kind of ruined my vacation. It was just annoying to spend the whole day relaxing on a beach to than get lost for 20minutes trying to find our hotel room or a trolly. Pools were very nice and big. I didnt have any problem finding a seat near the pool or on the beach which was nice.The food sucked!!!! The chicken was poorly cleaned, still had little bloody things in them. Gross. My boyfriend is not picky at all and he was not happy. I barley ate during my stay. The only good food was in The Market for breakfast. Oh and the alcohol is watered down so much. I am such a lightweight and i did not get drunk off of 4 shots of "Tequila" me and my boyfriend tryed so hard to get some type of buzz but we couldnt. We went to the casino one night and Ordered drinks that we had to pay for and finally got drunk.. Since we had to pay for it, it wasnt watered down. Funny right? Service was good though, people there are really nice. I wouldnt recommend going if you dont speak spanish because yes i know ur in a spanish speaking country but the resort doesnt really make it easier for those who dont speak spanish. Me and my bf were completly lost because of the language barrier. I had a wonderful time because i was away from work but the size of the hotel, food being bad and alcohol being watered down put a damper on the vacation. So if u dont mind walking, and ur not a big drinker and dont mind not eating than definitly go this resort. Definitly reconsider this resort. Oh and check in was a nightmare!

  • Stayed August 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 3, 2013
We are so sorry that your experience with us was not what you expected Lexiem1. We really care about our guests experience and are working dillegently to ensure that we provide the kind of Rock Star Experience our guests deserve. We apologize for falling short with your experience, however we appreciate all of the feedback you have given us as it provides helpful information on how we can get better and will continue to do so. If you wouldn’t mind reaching out to us at customercare@hardrockhotelpuntacana.com we would be very appreciative of finding out as many details as you can provide. Thanks again for taking the time to review us, we appreciate it.
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Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2013

more than we expected... The staff were all smiling and friendly. The place is so clean. The food is great at The Market - a big thanks to Damaris, Masso, Marcelina, Carpio for their great friendly service. We had a great time eating at The Zen - thanks to Jorge Rivera who gave us the best habachi food and showed us his expertise of playing with his cooking utensils.Warm wishes and big thanks to the Chef "Marvin" who looked around for a lemon slice while the original server just told me flat simple"we ran out of lemon", left me now with an ugly plain gin tonic and that was when your Chef Marvin came to the rescue. Thanks Marvin. Although she came back with lemon juice , she just poured it in my glass without even asking ..... was not impressed with her at all that i did not finish that drink - what a waste!!!! The slot attendants at the casino were very friendly and attentive to our needs - hats off to the pregnant Jullisa, 90 pounds Marlenny, and the Japanese/Dominican Geisha. And dont forget those servers - were just very polite and very happy to serve their guests. The place is just so clean and soooo beautiful, the plants are well tendered, the lawn well manicured and all around was just absolutely clean and tidy. The room we were in was huge + having a jacuzzi inside was a real treat. So many pools you can choose from, restaurants everywhere except for Isla which is under renovation + i enjoyed your arcade, ice cream parlor, your karaoke bar, moon lounge - i fell in love with the place. Overall - we are just so satisfied with our stay and the best vacation we ever had!!!! From Olive and Carlos, Scarborough, Canada

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 2, 2013
Thank you so much for the incredible review olive u! We are so glad that you got to experience all that the Hard Rock Hotel & Casino Punta Cana has to offer. We’ll make sure to give huge props to all of the team members that you mentioned and of course we will give super huge props to Marvin. We also appreciate the feeback about the original server and the “lemon incident”as it helps us learn what we need to work on. We are so proud to have hosted “the best vacation we ever had!!!” Come back soon! Chef Rivera will continue to practice so he is up for the challenge of out doing himself next time! Rock On!
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Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed October 1, 2013

I feel Hard Rock was awesome. The accommodations were very nice, Never hard to get something to eat at the restaurants. We had fantastic service at Cafeto and the Market from Chayrel Delgado. She is very polite and very attentive to your table. She is also very friendly. Beautiful customer service.

Room Tip: I would think any room would be good...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 2, 2013
Thanks for your review Paula L! We’ll be sure to pass along your compliments to Chayrel! Come back and rock with us again soon!!! Rock on!
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Lafayette, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2013

The property was well maintained and beautifully landscaped. The resort sits on one of the most beautiful beached I have ever visited with crystal clear blue water and great powder sand. The resort is a bit bigger than most so walking around can be a bit much, but there is a ton of activities including a great spa and a very nice casino, multiple bars so you are never too far from a drink. Plenty to choose from for food as well. The service was great at most places, a lot of workers like Kenla at Cafetto go out of their way to make sure you have everything you need and more! Would definitely love to go back one day.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 2, 2013
Thanks for visiting us here at the Hard Rock Hotel & Casino Punta Cana Michael P!!! We are glad you got to experience the crystal clear blue water of Punta Cana and the Dominican Republic! We are so proud of our beaches and the beautiful Ocean! Hope you did well in the casino as well!!! Looking forward to seeing you back on the beach real soon!! Rock On!
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Additional Information about Hard Rock Hotel & Casino Punta Cana

Address: Boulevard Turistico del Este Km.28 No.74, Punta Cana 74, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Casino Hotel in Punta Cana
#17 Spa Hotel in Punta Cana
#19 Top resorts Hotel in Punta Cana
#19 On the Beach Hotel in Punta Cana
#19 Luxury Hotel in Punta Cana
#21 Family Hotel in Punta Cana
#27 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel & Casino Punta Cana 4.5*
Number of rooms: 1790
Official Description (provided by the hotel):
The 1,787 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 15 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options are available through the resort's nine restaurants, with Simon Mansion & Supper Club by the famed Rock n Roll Chef Kerry Simon, which opened in 2013. The property also features more than 65,000 square-feet of flexible event and meeting space. ... more   less 
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Also Known As:
Hard Rock Hotel And Casino Punta Cana
Moon Palace Hotel
Moon Palace Resort All Inclusive

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