We chose this resort because it's from the palace chain and it's relatively new compared to other resorts in the area.
We liked the resort because it offers the followings:
- Nice beach
- A lot of restaurants
- Hotel credits
- Huge resort
These are the reasons that I gave the the two star rating:
- Service we received in restaurants is worse than palace members / legendary members
- Room is not clean (we called house keeping four times)
- Food is not great. One thing that's not acceptable is there was a fly in my red wine.
- The hotel staff always reminds us we just need to pay 16% of service charge when using our hotel credits. Obviously they don't show much respect for this program
- This all inclusive resort has a lot of service and facilities that require additional charge / not accessible for non palace members: Legendary pools / restaurant, restaurant in the casino, complimentary massage for palace members
- Official Description (provided by the hotel):
- The 1,787 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 15 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options are available through the resort's nine restaurants, with Simon Mansion & Supper Club by the famed Rock n Roll Chef Kerry Simon, which opened in 2013. The property also features more than 65,000 square-feet of flexible event and meeting space. ... more less
- Reservation Options:
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- Also Known As:
- Hard Rock Hotel And Casino Punta Cana
- Moon Palace Hotel
- Moon Palace Resort All Inclusive