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“Awesome Resort & Beach” 4 of 5 stars
Review of Hard Rock Hotel & Casino Punta Cana

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Hard Rock Hotel & Casino Punta Cana
4.5 of 5 Resort (All-Inclusive)   |   Blvd. Turistico del Este, km 28, Punta Cana 74, Dominican Republic   |  
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No work ALL PLAY. 35% OFF
Ranked #24 of 101 hotels in Punta Cana
Aurora, Illinois
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Awesome Resort & Beach”
4 of 5 stars Reviewed August 20, 2013

My wife and I spent July 21 - 28th at the Hard Rock Hotel. We arrived after a 35 minute shuttle on Blue transfer from the airport. Hopefully the under construction highway will be completed next year or 2 and the drive should be cut in half.
Check in was done in about 10 minutes, if that. We just had to wait about 10 minutes in line at the members check in. We were ready to check in at the front desk when they figured out we were members and then told us to go to the members check in about 40 yards away and then we had to get in line. What's the difference where you check us in, just get it done. This is done at all Palace and Hard Rock resorts. Really no difference in treatment....just a small inconvenience.
We left our baggage with the porters and after check in we were given a map and shown where our room was at. Being Palace Premier members we were given building 5, 3rd floor facing the pool. Great room and location. Our room was right by the stair well right by were the Presidential rooms are at and noise wasn't an issue with us. We had a Consierge room which is why we had such an excellent location. The room is the same as everyone else. Beautiful is how these rooms are. The bathroom is spacious and the showers (2 shower heads on opposite walls) was huge. The shampoo and body soaps provided were very good. The toilet has its own door for privacy. We loved our room and location. Best buildings in my opinion are 4 & 5, but the adjacent buildings are fine also.
There are shuttles through out the complex with designated areas but the drivers will stop if you wave them down. We more often walked as the resort is a pleasure to walk through whether it be day or night.
The hotels has the biggest lobby I've seen anywhere. It's probably a quarter mile from one end to the other so there is plenty to see, shop, eat and drink. At one end is the sports bar with what seems 100 TV's and then the good size casino with the Oro night club entrance in the casino. At the other end is the conference rooms. In between are stores, 6 places to eat including the Italian, Japanese, Mexican, buffet, pizza, ice cream parlor. There is also 2 bars, the Moon lounge and the Karaoke bar (can't remember name) which provide good enough entertainment that you don't need to spend money at Oro night club. The bartenders were good and the drinks were also good overall. They have top shelf alcohol so ask for your brand and you will get it. I like the fact that the bartenders do their best to serve people on a first come first serve and will let line jumpers wait their turn.
There are about 13 or 14 pools all over the place and all look nice. We spent minimal time there as we are beach people and the beach was OUTSTANDING!! The beach is better than advertised. They are building a break water to calm the waves but if you like waves just walk away from the break water. The further away you go the rougher the waves. We hung around the middle for perfect waves. Oh, I forgot to mention the water is that beautiful turquoise color with no rocks, just soft white sand. If you want shade you will need to place towels to reserve palapas (palm umbrellas) personal items work best. Reserve them by 9 a.m. or they'll be gone. If you just want a tanning/lounge chair will be easier to find. Peak hours when seating is occupied is between 11 a.m. and 3 p.m. after 3 seating opens up.
Our favorite restaurants were Japanese, Toro and Brazilian. The Mexican is mostly tacos and Islas buffet. The Italian was average at best. The Japanese Hibachi was great as was the Toro.
For breakfast the Toro and Islas are both on the beach and are good.
Our maid service was good and I made sure I would leave them a tip everyday. There is turndown service every day as well. Fridge was well stocked.
The only negative was the service at the restaurants could be better. Sometimes you coffee and water won't arrive until you food does or you will not see the server again for refills which means you have to go get it yourself. This was pretty consistent in all restaurants with the exception of Toro, Brazilian and Japanese for dinner only.
Overall I would recommend this resort and next time I will spend more than a week there.
Oro night club is beautiful but they shouldn't charge H.R. guest $15 to enter and make them pay for drinks which are not cheap at all, 4 waters 1 Corona, 2 Absolutes and Cranberry = $51.
The DJ was very good and the sound system is second to non as is the décor...very cool looking.
The airport is another adventure, especially when leaving. Make sure you take water with you from the hotel when headed to you flight as there are no stores to buy water until you get through immigration which can take well over an hour or two. I recommend you take an extra hour from the time you leave the hotel until your plane departs. The airport is chaotic....and I'm being nice.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 21, 2013
Hey there algamboa, we are so excited to read that you spent a marvelous week with us this past July!!! It makes us very happy to know that you enjoyed your room and all the wonderful amenities that comes with it as well!! We take pride in providing Rock Stars like you with the best of the best and we’re pleased to learn that you found the food and drinks to your liking! Our beach as you can see is one of the most beautiful beaches in the area so we’re exhilarated to know you think the same!! LOVE ALL, SERVE ALL.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New Jersey
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 20, 2013

This was our first visit to the Dominican Republic. We chose the Hard Rock based on other reviews and friend's experiences. We traveled with 3 other families. It is a very LARGE resort so be prepared to do a lot of walking (there are trams that you can ride too). We were in Building 6 which was close to the Main Lobby, the Casino, stores and restaurants. It took about 10 minutes to walk to the pools and beach. The room we reserved was a Family Caribbean Suite which was a room with 2 double beds, bar, dining room area connected by sliding doors to another room with a King bed. Both rooms had spacious bathrooms and we shared a large terrace overlooking the miniature golf course. The room was very clean. The beach was absolutely beautiful! There are straw huts on the beach with lounge chairs and waitress service. Make sure you tip your servers well because they will keep coming back to serve you! The pools had plenty of space by them too. The restaurants were ok. Breakfast and lunch were served buffet style and had plenty of options. We loved going to Tao for breakfast because they made the best omelets. If you had lunch by the pool, it was typically hamburgers, hot dogs and sides. Our favorite place for dinner was Zen which was a hibachi style Japanese restaurant. The calamari was delicious!! You definitely left there feeling very full:) Our husbands played golf 2 days and said that it was an okay course. Not very scenic and very hot! The wives thoroughly enjoyed the Rock Spa. It was an incredible experience! When you book a treatment, you also get to use the Sauna, Steam Room, Clay Room and Ice Room. It's like an underground grotto...beautiful! We definitely took advantage of the $1500 resort credit. The guys used it for golf and we used it for the Spa and miniature golf course. If you don't use up your credit, there is a Resort Credit store but I think it had a lot of junk in it. Not worth buying anything there and you have to pay a 16% tax too! They will also try to get you to buy a timeshare property. I was very disappointed in that. We just wanted to enjoy our vacation with friends and they kept calling our room telling us that in order for us to get the credit, we would have to listen to a presentation on the timeshares. Waste of time! We never went and still got the credit. The best excursion was snorkeling with the fish / sharks. You have to drive about 40 minutes away with the tour but my kids agreed that it was the best thing they've ever done! Overall, not sure if I would return to the Hard Rock since I've "been there, done that" but would possibly choose another resort in Punta Cana that was more intimate and would have better cuisine.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 22, 2013
Hiya there SoBeGirlNewJersey, we are exhilarated to hear that this was your first time in our lovely country and that you had a great time!!! We’re excited to read that you enjoyed your room with all its Rockin’ amenities and the location which as near everything!! We’re pleased to know that you were able to enjoy your lunch and dining experiences in all of the restaurants you went to especially our Zen restaurant!! We would like to have the privilege of rolling out the Red Carpet for you and your family once more!! Rock On! LOVE ALL, SERVE ALL.
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Freehold, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2013

my family and i stayed here a few weeks ago and had such a great time. the staff was very friendly and the entertainment crew was so lively and made our week so much fun. Victor was the best!! definitely the place to go in Punta Cana

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 21, 2013
Thanks for the lovely review Danielle z!! Thanks for the compliments to our Hard Rockers in the entertainment team especially Victor who made sure that you had a fun-filled week!!! We hope to see you all soon in Sunny Punta Cana!! ALL IS ONE.
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Oxford, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 20, 2013

As we've stayed here for three weeks then for sure we should be able to give you a full and expert view of this 5 star hotel. How can anyone say a bad word would be our view, it really does stand up to it's status. During our stay we've seen huge corporate events and a Latin Dance weekend event too.

My wife and our three children (5,7 & 9) stayed in a lovely huge suite that we simply loved and the kids especially loved the massive jacuzzi in our room. The house keeping was excellent, every day the maid was in and cleaned to a very high standard. The mini bar was topped up each day, but on a few occasions we needed extras as the kids went through the soft drinks very quickly - these extras were always delivered to us very fast and without question or charge.

Food is important and these guys have something for everyone, all of which at a very high standard and sooooo much choice. The choice of restaurants is excellent, there is no silly maximum times you can visit and the best bit is you don't need to make a reservation. We loved the Brazilian Ipanema the best, probably followed by the Zen Japanese tappenyaki restaurant and we mostly went to the Toro buffet for breakfast. Sophia was an awesome girl who worked in Toro and hugged our kids everyday and knew them by name, she was excellenta! You can get food 24/7.

I was pleasantly surprised by the drinks supplied, all big brands and the wine was lovely, albeit a limited choice, but again not local wine - we had French, Spanish and South American wines, which we enjoyed,

There is a beautifully clean and warm swimming pool for everyone from family pools, to an adult only pool, to loud pools, quiet pools, etc. - anything you could want. There is waitress service around the pools and again we found these ladies to be really lovely and nothing was too much trouble. Even a lazy river to float around in the sun.

Lots of swim up pool bars and far too many places to get cooked snacks from (no complaint!). The guys serving in the swim up bars were also excellent, funny, fast and great at mixing lots of different cocktails. Towels supplied by each pool, which we also used for the beach - changed every day.

We visited the huge hotel beach a few times and found beautiful sands, more hotel bars and warm ocean water. Whilst the waves were big, it wasn't over the top and our kids were all comfortable with it, although we kept a very close eye on them of course.

In other reviews I heard of hassle from the time share people, well we heard NOTHING from them, not even a telephone call. We weren't forced into any meetings to get the resort credit, they were simply just added to our room. Not sure what the fuss is all about.

The spa is amazing, massive and fantastically well run. We used resort credit for this and basically the 16% you end up paying is very cheap.

I used the gym every other day, loads of equipment and machines, within a huge area with lots of other rooms for classes, etc. I never found it busy.

We actually go on holiday to spend time with our kids, but perhaps they don't as they were keen to go along to kids club every now and again. The girls there were again lovely and as they kids wanted to go back, they must have liked them too! Special mention to Zissette who sang in some of the evening shows as well, plus Anabelle, Maria, Raquel and Dayana. A very flexible arrangement which worked anytime of the day, thanks ladies.

The staff have all been extremely warm and friendly, you really couldn't ask for better.

The hotel is spotless too, the millions of staff seem to be non-stop cleaning all the time and there is always a team of guys maintaining the place to keep it in good order. Gardening is also a massive thing, teams of guys are at it all the time. The whole place is immaculate.

The place is massive, but if you don't want to walk then fine, jump own the very frequent shuttles whizzing around the place. We stayed in building 8c and feel we got lucky here, very quiet and close to exactly were we wanted to be.

We loved the sea water streams/rivers flowing through the hotel grounds with lots of fish, birds and turtles to be seen every day.

Any negatives? On other holidays the kids have enjoyed mini disco's and this was never part of any program here. I didnt like having to pay for the top notch mini-golf. The room air con is a little noisy, but I really am trying hard to find negatives here!

Room Tip: We liked building 8c, quiet and close to most things.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 21, 2013
Hello there AndrewHoxford, we loved reading your review!! We’re excited to hear that you and your fam spent three amazing weeks with us! We’re pleased to hear that you enjoyed your room with all the great amenities we have to offer. We do offer a wide variety of food so we’re glad that you enjoyed eating to your heart’s content!! We’re delighted to read you enjoyed the different venues in our hotel specially the Rock Spa and the Body Rock!! Thanks for the compliments to Sophia, Dayana, Raquel, Maria and Anabelle who made your stay more memorable!! Please come back again so we can Rock your boat!!! TAKE TIME TO BE KIND.
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new york
1 review
5 of 5 stars Reviewed August 19, 2013

If you are looking for an unforgettable vacation, and warmth environment, i can assure you that you will find it in Hard Rock Punta Cana! You will enjoy the animators of this resort, bringing you smiles and joy every morning and night at the pool and during karaoke at the sun bar. They are unique and special in there own ways with their incredible talents. As for the sun bar i would love to mention and comment on Victor,german(Obama),Trini,Alexander,Antionio(el negrote), carmen(queen),yadira,jamaica man,ceurys,y juan. They are magnificent! Finally, at the pools we had excellent staff as well, as for damarys, y carlos de leon. This experience was phenomenal including the food,service,and adventurous tours. I will most defiantly be back next year!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 26, 2013
Hey aaliyah g, we are so glad that you enjoyed your stay in our paradisiacal hotel!! Thanks for the kudos to all of our Hard Rockers in the animation team who are always making sure everyone is having a good time! Thanks for the compliments to Victor, German, Trini, Alexander, Antonio, Carmen, Jamaican Man, Juan, Yadira and Ceurys!!! These guys are definitely the life of the party whether you’re at the pool or in the SunBar!! We can’t wait for next year so we can welcome you back! TAKE TIME TO BE KIND.
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Anaheim, California
1 review
5 of 5 stars Reviewed August 19, 2013

My husband and I stayed here last month for a week and had a great time! The hotel itself is super clean, there are a ton of activities, the rooms are spacious, and the staff is so friendly. We were celebrating our one year anniversary so we took advantage of the adults only pool called Eden pool. I can't say enough wonderful things about the bartenders and cocktail servers at that pool. Juan, Solanye, Emilio, and Maribel were amazing!!!! Juan and Solanye were our favorite people from the trip. They were always smiling, happy to see us, and remembered our names and what we liked to drink. We felt so welcomed and they truly made our vacation that much better.

There are plenty of restaurants and bars and overall the food is pretty good. They serve top shelf liquor which is great and you can get food any time of the day (or night). The pizza place was our favorite restaurant for lunch....the dough tasted fresh and was so delicious. The Argentinian steakhouse was great for dinner. We went there twice and the filet was delicious both times. The Mexican restaurant was great, the Italian was yummy, and the cafe was good too. You can also stop for ice cream/gelato any time which was pretty cool. The peanut flavor was some of the best ice cream I've ever had. My husband doesn't care for sweets too much, but he kept going back to the ice cream place just for the peanut ice cream.

They give you resort credit for staying a certain number of nights but charge a 16% tax which was kind of a bummer. Still not too bad though. And there's plenty to do at the resort so you don't necessarily need to do excursions, etc. Although I do recommend the trip to Isla Saona....it's an all-day thing but was really beautiful.

Thank you to the amazing Hard Rock staff for making our trip so wonderful and relaxing!! We would go back just to hang out with Solanye and Juan at the Eden pool!!

Room Tip: Ask for a room close to the main boulevard if you want to be close to most of the restaurants/nightl...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 23, 2013
First and foremost congratulations on your one-year anniversary Kohnhead13!! It was a pleasure to learn that you guys had such an amazing time especially in our Eden pool where service is really top notch!! Thanks for the shout out to Maribel, Emilio, Solanye and of course Juan!! These guys will make sure that you have a wonderful time and to keep the drink comin’ your way!!! We’re glad you also got indulge your taste buds in our different restaurants especially Ipanema, Pizzeto and Ciao! We look forward to welcoming you both back to our amazing hotel!! Rock On! SAVE THE PLANET.
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Woodhaven, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2013

This was our first time at Hard Rock Punta Cana. The people that work here are wonderful, they go out of their way to please your every want and need. The people at Kids Space, are just wonderful, full of energy. My son, he is 4 loved spending all day there. Anabelle, Negrote and Yamaika are just the funniest and most energetic people you'll meet. If you visit Punta Cana please stop at ISLA restaurant, Juan de olio is the greatest. He makes sure you love every bite you eat there, he is very accommodating and just a great person. The beach is very clean, so is the hotel, the rooms are spacious and comfortable. But the people that work here are the ones that truly make Hard Rock Punta Cana a special place to vacation with your family.

Room Tip: Rooms at the back of the complex are best, they are closest to the beach and pools.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 21, 2013
We’re elated to read that you enjoyed your first time in our hotel Yesenia C!! Thanks for letting us know that you enjoyed the service of our Hard Rockers especially from our Kid’s Club! Anabelle, Yamaika and Negrote were thrilled when we told them you enjoyed their company!! Thanks for the shout out to Juan from our Isla restaurant who made sure that you enjoy your meal there! It’s good to know that you liked our amazing beach and your lovely room. We hope we can welcome you back to our lovely hotel for a second time! SAVE THE PLANET.
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Additional Information about Hard Rock Hotel & Casino Punta Cana

Address: Blvd. Turistico del Este, km 28, Punta Cana 74, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Casino Hotel in Punta Cana
#18 Spa Hotel in Punta Cana
#20 Luxury Hotel in Punta Cana
#21 Top resorts Hotel in Punta Cana
#21 Family Hotel in Punta Cana
#22 On the Beach Hotel in Punta Cana
#27 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hard Rock Hotel & Casino Punta Cana 4.5*
Official Description (provided by the hotel):
The 1,787 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock’s first all inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort’s many offerings are luxe accommodations, the signature Rock Spa®, 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino – the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 15 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options are available through the resort’s nine restaurants, with Mansion by Simon by the famed Rock n Roll Chef Kerry Simon, set to open in 2013. The property also features more than 65,000 square-feet of flexible event and meeting space. ... more   less 
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Also Known As:
Hard Rock Hotel And Casino Punta Cana
Moon Palace Hotel
Moon Palace Resort All Inclusive

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