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“Spring Break” 4 of 5 stars
Review of Hard Rock Hotel & Casino Punta Cana

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Hard Rock Hotel & Casino Punta Cana
4.5 of 5 Resort (All-Inclusive)   |   Blvd. Turistico del Este, km 28, Punta Cana 74, Dominican Republic   |  
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Hotel amenities
Special Price
35% OFF + KIDS STAY FREE
Ranked #24 of 100 hotels in Punta Cana
1 review
4 helpful votes 4 helpful votes
“Spring Break”
4 of 5 stars Reviewed August 19, 2013

Great resort for a family. We have four kids ranging from 15-9. They all had a great time. There is something for everyone. The room was terrific for our family. Two separate rooms..thank God! The kids room was set up with snacks, beach toys , etc., when we arrived.Very fun touch.

My son played golf almost everyday. He loved the course and everyone that worked there. They treated him really lovely. The kids pool was terrific for all my kids. We were able to get chairs for all 6 of us each morning. The food at the kids pool isn't that great but you have plenty of options within a short walk.

The breakfast buffet was delicious with lots of choices. We loved Zen! We ended up eating here twice. The kids loved the "show" the chef at each table puts on. We also really enjoyed the pizzeria. We would have definitely eaten there twice if we knew how delicious the pizza was earlier in the week. Not a lot of ambience but great pizza.

We did the Stingray excursion. Not that great for kids. They have you jump off the boat mid ocean to snorkel. Not very safe for little kids. We LOVED the spa experience. Not to be missed!! Definitely go 45 minutes to enjoy all the steps before your massage.

I have one recommendation for flying home...LEAVE EARLY!! We did not anticipate waiting on line for over 1.5 hours just to get thru security. The airport is horribly unorganized. Great flying in, horrible flying out!! Would be the only reason I would not go back to Punta Cana.

Lastly, I couldn't recommend Amy McHugh from Dream Makers Vacation more! She worked with me booking our trip all day and evening on New Years Eve!! What business now a days would deal with a prospective client on New Years Eve night?? I had never booked anything with Dream Makers before and she made me feel like their most valued customer. Very grateful.

Stayed April 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 20, 2013
Hey Kelly D, we are thrilled to hear that you enjoyed your family vacation this past April in our Hard Rock Hotel!! We’re pleased to learn that the rooms were to your liking and that your kids liked the beach toys as their welcome amenities! As you can see, being a Rock Star has its privileges and we’re glad that you were able to indulge yourself while you were here by dining in our different restaurants and getting an awesome massage in the Rock Spa!! Come and see us again so we can Rock your socks! TAKE TIME TO BE KIND.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlington, VA, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 19, 2013

I know that the title relates to a hockey action, but it couldn't be more applicable than when applied to Jonathan Flancois. Our travel agent did not efficiently arrange for transportation from the airport to the Hard Rock so we stood in 3 lines before we found the correct group to take us to the hotel, Our travel agent mislead us substantially on the accomodations. We were told that the Rock Star Villas were 2 story self contained buildings on the beach. My wife has a fear of elevators. When we arrived we learned that Hard Rock had no such facilities and the Villas were on the 4th floor of a hotel building. When going to our rooms we learned that our 14 member group would need to walk to our suite on the fourth floor because the elevators did not go all the way to the 4th floor. Once we arrived in our suite, we were impressed with the facilities, but still were frustrated by the misinformation from Liberty Travel. At this point the hotel assigned Jonothan to us as a butler and the trip took a complete turn for the better. Jonathan arranged breakfasts and dinners, off site and on site activities, and generally solved every problem we faced with a positive and efficient manner. Without Jonathan's amazing support for our group, we would have a much different review to writte concerning our experience. Thanks Jonathan for everythibng!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 20, 2013
Thank you for taking some time to write your experience in our hotel, John K. while we’re dismayed to learn that your vacation didn’t start on the right foot, we’re pleased to know that our Front Desk was able to assign Jonathan Francois as your butler. He knows how to take care of things in a professional and efficient manner and we’re glad that you were in good hands with him. On another note, we pleased to learn that you enjoyed your Rock Star Villa and all the awesome amenities on it!! We would love to welcome you and your family back on your next family vacation which will be even better than the first time!! Rock On! SAVE THE PLANET.
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Salem, New Hampshire
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 19, 2013

Great place for a vacation, big spacious never feel crowded. The people are the best. Ramone and Ingrid at the members pool were the best!!!! They made every day at the pool better. Sun Bar best place in the Hotel to hang around. The bartenders, Michael, Victor, Tao and Juan(the supervisor) were fantastic!!! This was our 2nd time there and won't be the last!!!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 20, 2013
Hey there Brian B, we are jumping of joy with this great review!! Thanks for the shout out to Ramone, Ingrid, Victor, Michael, Juan and Teo!!! Thanks for taking some time to acknowledge them; they put in a lot of hard work to ensure our guests go back home with great memories! We hope you visit us for a third time, trust us, you won’t be disappointed! LOVE ALL, SERVE ALL.
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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 19, 2013

Just returned from a 2 week trip to this resort and was super impressed from the first to the last day. The hotel grounds are immaculate, the rooms are spacious, modern and cleaned twice daily. The food was surprisingly good for an all inclusive and in some restaurants (particularly Torro and Zen's) the food was excellent. The staff (this includes all staff) were the friendliest I have ever encountered whilst on holiday, particular mention should go to Gabrielle who was part of the entertainment team and Martha who worked in Torro restaurant. Would we return, erm, yes..in a heartbeat!

Room Tip: I think too much emphasis is placed on where your room is located. The hotel is huge so wherever you...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 20, 2013
How nice to know that you spent two weeks in our smashing hotel StuartBLondon! We are so excited to hear that you were impressed with our hotel and all its venues!! Thank you for the lovely words for our Gabrielle and Martha!! Please let us know when you’re coming back we’ll keep the champagne chilled and the Red Carpet unrolled!! Rock n’ Roll! ALL IS ONE.
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north hollywood, ca
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2013

My family and I took our annual vacation to the Dominican. We worked with a HORRENDOUS travel agency who told us everything we wanted to hear which was lies upon lies .... we were told the Rock Star villa was a free standing villa ocean front when in fact its the 4th floor of the hotel with ocean view - totally different !! My mother is afraid of elevators and prefers the ground floor which is what we thought we booked. The major down side the this villa (7100 square ft room for 12 people -which is a pretty penny) is that the elevators only go to the 3rd floor .. then you have to walk the length of the entire building to the other side and take a flight of stairs to the 4th floor. ... UGH! That means dragging your crap up and down stairs the whole vacation! The hotel management was great... they did all they could to make a bad situation it better - they assigned us a butler by the name of Jonathan and he was AHHHHHMAZING !!! I really think that the whole vacation would have been a bust if it wasn't for him ..GREAT job by Hard Rock for giving us someone so amazing to work with - he is a true gem!!! I highly recommend asking for him it your going with the rock star upgrade - we hardly noticed the stairs by the end of the vacation - unfortunately my mom spent a lot of her time in the 2nd floor room because it was difficult for her to climb the stairs ...The food was great - I read some reviews about it not being very good - I would agree that room service and the pool side food is not great but the restaurants were outstanding, The chocolate in the dominican is much different than the chocolate in america so maybe that is why I read in another review that they didn't like the desserts - I have a super sweet tooth and I didnt love all the sweets but I was always able to find something I did like. My favorite part was that they left little gold chocolate on our pillows at night that were soooooooo good!!! The ice cream parlor was soooo good ... I think for sure our favorite restaurant was Toro -they had the best buffets and the BEST staff!!! The hotel staff in general was friendly and did an amazing job speaking english - I always say your english is waaay better than my spanish - had to remind my family from time to time that we were in their country and not the other way around :) We did many of the hotels offered excursions - such as moon rockers and horseback riding. My niece and nephew did the free introduction to scuba. We played volleyball on the beach and in the pool - there really is a lot to do here - !! No water activities such as snorkeling and things - they are working on building a wall in the ocean to control the tide and I am sure one day they will offer water sports .. the ocean was brilliant and beautiful - our videos from our water camera look like were in a oasis.... we rode the waves and hung out in the ocean quite a lot, the swim up bars were so fun - I loves that my 7 year old nephew was ordering me virgin pina coladas by the 3r day ... his other favorite part was that the gorgeous white sands on the beach ... never got hot!!! I recommend this place and I recommend going to the restaurants ... and GETTING JONATHAN!!!! HE even organized a dinner on the beach for us ..... THANK you HArd ROck and most of all THANK YOU JONATHAN!!!!!

PS .... rent a golf cart its really fun to cruise around the property in them !! The also have trolly's that run all the time so its never really an issue getting to places ! AND DONT MISS THE SPA its so HUGE and beautiful and my massage was sooo great!!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 20, 2013
First and foremost, thank you very much for taking the time to share your positive feedback with us kim k! While we're very sorry to hear about the inconveniences you encountered with the travel agency you booked, we're happy to hear that our front desk was able to accommodate you guys and assigned you Jonathan Francois as your butler; he definitely knows how to turn a frown upside down!!! We’re pleased to learn that your vacation ended on a sweet note and we hope you can all come back again so we can make it even better on your next visit!! TAKE TIME TO BE KIND.
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Fort Lauderdale, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2013

Great hotel, very friendly people, nice beach, lots of tours to choose from. Very active nightlife, including casino and disco ORO. I would definitely come back next year and recommend anyone to go there to enjoy one of the most wonderful vacations of a lifetime.

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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 20, 2013
Thanks for the short and sweet review Allperfectvacation! We’re glad you and your family enjoyed your stay in our smashing hotel. Our AAA Four Diamond hotel rating is a culmination of hard work from our Hard Rockers and we could not be more proud of the service they provide in our hotel amenity. Visit us soon in the Best Place in Punta Cana! SAVE THE PLANET.
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Moore, Oklahoma
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 18, 2013

this is defintely paradise . huge resort with all included. could not ask for more. an expiriance i will never forget. has lots of activities during the day and night club in side by the lobby as well as shops.fun for all ages.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, August 22, 2013
We are excited to hear you enjoyed your romantic getaway in our hotel last year nene73160! It’s great to hear that we surpassed all of your expectations and that you went home with some amazing memories!! We hope to have you both back soon for another wonderful stay!! TAKE TIME TO BE KIND.
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Additional Information about Hard Rock Hotel & Casino Punta Cana

Address: Blvd. Turistico del Este, km 28, Punta Cana 74, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Punta Cana
#18 Spa Hotel in Punta Cana
#20 Luxury Hotel in Punta Cana
#21 Top resorts Hotel in Punta Cana
#21 Family Hotel in Punta Cana
#22 On the Beach Hotel in Punta Cana
#27 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel & Casino Punta Cana 4.5*
Official Description (provided by the hotel):
The 1,787 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock’s first all inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort’s many offerings are luxe accommodations, the signature Rock Spa®, 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino – the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 15 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options are available through the resort’s nine restaurants, with Mansion by Simon by the famed Rock n Roll Chef Kerry Simon, set to open in 2013. The property also features more than 65,000 square-feet of flexible event and meeting space. ... more   less 
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Also Known As:
Hard Rock Hotel And Casino Punta Cana
Moon Palace Hotel
Moon Palace Resort All Inclusive

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