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“Wedding Destination” 5 of 5 stars
Review of Hard Rock Hotel & Casino Punta Cana

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Hard Rock Hotel & Casino Punta Cana
4.5 of 5 Resort (All-Inclusive)   |   Blvd. Turistico del Este, km 28, Punta Cana 74, Dominican Republic   |  
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Special Price
35% OFF + $1,800 CREDIT
Ranked #25 of 101 hotels in Punta Cana
Windsor,Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Wedding Destination”
5 of 5 stars Reviewed April 30, 2013

Just got back from my daughter's wedding. Very beautiful resort.Slept like a baby on the most comfy bed with soft sheets. The room was very nice. Yes, check in was a bit slow but check out was no problem Our room was ready straight away.The food here was very good here. Something for everyones pallate A very nice selection of premium liquor. Many pools to choose from for what ever your family needs. We travelled in a group of 50 people. From 2 years to 80 years . Everyone found there fun spot to be. My daughter's all enjoyed the night life. My grandson loved the pool and beach. The beach is one of the most beautiful I have seen. Sand like baby powder. Many places to enjoy great food. I loved the wine and cheese selections at meal time. So much to choose from. This place is huge.... You make your way around by the little trams that constantly circulate. The "A" side is closest to the pools/ocean. "B" side is closest to the main hotel, Shopping and main food areas. Either side is good. If your close to the pools you can expect music and some noise for most of the day ,so not good if you or your child want a nap . All the rooms are stocked with wine.beer etc. Room credits can get you some awesome spa treatments . The wedding was so beautiful. Every little thing cost though. No deals found here. . My daughter brought some decorations. She made a beautiful play list for the cocktail hour and the wedding day.. The staff was very helpful. and I want to add the staff was so very nice and friendly. Always with a smile and happy to please in anyway. The grounds are constantly being cleaned. They are hard working people I think this place is great for young family's or young adults that love the night life.

Room Tip: "A "side is close to pools and ocean." B" side is close to spa, casino, shops.Ev...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, May 3, 2013
Hey LMC50Windsor_Ontario, we’re very pleased to know that your daughter’s wedding was a total success. You guys sure were a large group!! :) While check in was a little slow, we’re happy that your room was ready upon arrival! We’re glad that you took some down time and got to relax and sleep like a baby in our beautiful rooms!! It’s important for us to make sure that our Rock Stars have the best of the best so we’re glad that you liked our a-la-carte restaurants and the premium drinks we serve. We're especially pleased to hear that our Rock Stars were able to deliver an authentic experience that Rocked throughout your stay! We’re glad that everyone you encountered was so nice and friendly to you all. We would love to welcome you back to our lovely hotel in the near future!!! SAVE THE PLANET.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,253)
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English first
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 30, 2013

although 90% of the reviews are positive the few negative reviews almost caused me to change my hotel and i am SO GLAD I DIDNT. i legitimately loved this place!

check in was a breeze we arrived on a monday, they even put us in building 4A as i had previously requested. perfect location.

resort credits were easy to use we used the spa for an hour couples massage, the catamaran to cap cana and the romantic dinner all very nice and only paid 270 in resort fees (not bad for what we got for 2 people!) we booked the spa and dinner via email before we arrived they had a record of it but if you do so print the email and remember the person who sent you a confirmation (very helpful because you need to confirm when you get there)

breakfast needs some work we ordered room service almost everyday because we only got omlettes when we went to the buffet anyway so we just got it delivered with fresh fruit everyday it was perfect.

zen is great, far better then any experience i've had at any benihana the food was really good. ipanema was very good too the chicken was amaze. we ate ate the pizza place twice the margarita was the best. and my steak with chimichurri sauce from toro was very good!

the bartenders in each pool are so great and fun!

the hotel is big, and can be very loud with concerts and events on random nights like wednesday--fine by me it was fun! but if you are looking for a quiet getaway maybe this isnt the right place. even though its big we didnt take the tram once...

mini golf was fun it was only $6 bucks no wallet breaker.

we had our romantic dinner the last night and Joselin really made my last night special, he was so warm and attentive and such a great pleasure to be around, Argeni the manager came over and I let him know what a wonderful person Joselin was and how much i loved the dinner i never really comment on hotel staff but he really made our last night special!!

our room was cleaned twice a day, jacuzzi cleaned with fresh bottle of bubbles, our room was super clean!

only critique: it helps your experience if you speak spanish (as i do) many of the staff can only get by in english some speak very well but most do not...

overall the pools are fantastic and the beach is incredible, i really LOVE this place!!

Room Tip: 4A was a perfect location right by the beach (further from casino lobby and restaurants)
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, May 2, 2013
Thanks a bunch for this 5 star review you given us Julie P!!! We ourselves are thrilled that you didn’t change your mind about paying us a visit!!! We are tickled pink to hear that you received such attentive, generous and helpful customer service from our Hard Rockers; we put a premium on excellent customer service to our Rock Stars and it sounds like we were able to deliver on our most important business philosophy! We’re glad that you were able to take advantage of the resort credits and got to do the Chill Out Cap Cana tour, that you got to pamper yourself in the Rock Spa and that you had some alone time with your hubby during the romantic dinner!! We think the same as you that was a really good deal!! :D thanks for letting us know that Joselin was able to make your romantic dinner an enjoyable experience and that he was very pleasant and kind. Same thing with Argenis he is a great guy and will make sure that your dinner (which was prepared by him) was very special!! We would love to welcome both of you back to our lovely Punta Cana for some more fun in the sun!!! LOVE ALL, SERVE ALL.
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St. Catharines, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 30, 2013

I am amazed that there are negative reviews of this hotel. We are here for two weeks and are happy with everything.
Check in was simple and the staff were friendly and courteous. We were shown to our room by a delightful young man who explained the lights, room service and amenities to us.
Our room was spotless and has remained so for the entire visit. We have never wanted for towels, wine, champagne or beer in our rooms
The beach is huge and kept well cleaned. Towels were never an issue and there have always been chairs, lounges and shade. The service on the beach was excellent. Aray took care of us every day. Beer, pina colada was delivered with a smile and friendly chat. The english is not great here but I have always been understood and can converse with all We are in their country and should be more respectful of their ways. They are workers, not servants! They have been awesome.
The service at the restaurants was the same. Fast, attentive, friendly and very cordial. We never lacked for coffee, champagne or food. If the food was something to complain about then it is to say there was too much! I always found something to eat. The Market, Isla and zen were fabulous. The Italian was not the best but the staff were lovely. Juan, Gueseppe, Conan and so many others were great, and cheery and always had lots to talk about especially baseball.
The food is very good and those that have negative comments are always going to be hard to please.
The resort is huge but very clean. The main building has endless drinks, pastries, coffees, ice cream all for free. It is wonderful. Lots for children to do and adults alike. Restaurants, pools, bars, there are too many to count.
I say it is a great vacation. We will look forward to coming again.
,

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, May 2, 2013
Hiya Jennifer H, we’re glad that you’re taking time to review us before you’re still here on vacation!! We’re pumped to know that you had a smooth check in and that you received great attention from all the Hard Rockers you encountered and that you loved the room that you were given! Thanks for letting us know that Aray down by the beach was so friendly and attentive!! We’re glad that Juan, Conan and Giuseppe treated you like a Rock Star!! We sure do love baseball in this little happy island that’s why those boys kept talking about it!!! :) Please continue to enjoy what’s left of your stay and we hope you can come back soon!!! Let It Rock, Let It Roll! ALL IS ONE.
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usa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2013

We had such a good time we are returning for a second vacation to the Hard Rock Punta Cana. We are looking forward to spending time at the members pool with Roilando or otherwise known as Jamaican Man. He is very entertaining! From dance teacher, chess player to volleyball he always has something to join in on. See you soon!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, May 2, 2013
Hey lovely-girl m, thanks for this shout out to Jamaica Man!! He is indeed a very friendly and easy going fella and we are just happy that he is in our Hard Rock Fam!! Be sure to pay us a visit soon you won’t be disappointed!!!! Stop, Rock and Roll! TAKE TIME TO BE KIND.
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Inver Grove Heights, Minnesota, United States
1 review
4 of 5 stars Reviewed April 30, 2013

This was our second trip to Hard Rock Punta Cana and we decided to refer two other couples to join us. It went pretty well the Staff was very friendly, the rooms are very nice even though we had a handicapped person in our party and they put our rooms on the 3rd floor instead of on the ground level. The restaurants were very good Toro, Ipenema and Ciao and Zen are the best. Zen was closed for the first 3 days for maintence which we were not told up front but got in on the 4th day. Sun Bar had the friendliest staff bartenders Michael,Teo,Jeorge and Ana were the best and treated us like family. Pools were very nice and staff Jamiaca man and Carlos Nieve were the best, they could use more wait staff at the pools to handle drinks and food orders. Overall we all enjoyed our vacation and will most likely go back again in the future

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, May 2, 2013
Thanks for paying us a second visit Curt K! We just love to see familiar faces in our hotel and you and the gang are not the exception! We happy that you loved the service provided received by our Hard Rockers who provided such a personalized attention from during your whole stay! We sincerely apologize for the unnecessary hassle you encountered on regards to our Zen restaurant being closed - it sounds like a miscommunication issue and we’re terribly sorry that you learned this on your 4th day here. Thank you much for the Kudos to the awesome group of bartenders in our Sun Bar! Michael, Teo, Jorge and Ana; those guys are a blast!! Similarly Carlos and Jamaica Man are the bomb! We really love those guys and they’ll do anything to ensure that you are enjoying yourself! We hope to welcome you back a third time so we can Rock your socks off!!! SAVE THE PLANET.
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Kansas City, Missouri
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 30, 2013

My husband and I just returned from the Hard Rock. We were there working at a hospitality desk for a large group. We arrived to find a beautiful spacious room overlooking beautiful grounds and infinity pool. Over the next 2 weeks we enjoyed meeting several staff members who were gracious and helpful. We met two exceptional staff members in the Cafetto, their names are Bernie and Kenia, Bernie greeted us each morning with a smile and excellent service. Kenia is the hostess and also greeted us each morning and shared pictures of her two beautiful children as did Bernie.
We were in the Dominican Republic about 10 years ago and at that time our teen age kids would hardly eat the food, WOW, how that has changed, the filet at Toro restaurant was as good as most we get in Kansas City, the other favorites were Zen, the Habatshi restaurant and the Brazilian restaurant Ipanema, all the meats were very good and the chicken was outstanding. We heard mixed reviews about the romantic dinner upgrade with the resort credits, some of our group said the lobster was excellent and some said the lobster they got was not.
If you like the beach, you will LOVE PUNTA CANA, the water and sand are #1 on our list and we are beach lovers.
Please be patient with the staff, they have come a long way learning how to please English speaking tourist, it is not because they do not want to, some just don't have the English language perfected, most of these staff are the room maids and buss boys, the waiters are very good as well as all the staff behind the desks. My husband and I have learned over the years that when you are in a foreign country to respect those who are trying to help us and we try hard to enjoy their culture. Unfortunately I can not personally review the tours as we were not available to do those due to our hospitality desk, the people in our group enjoyed them. I hope this has helped you in deciding if you want to go to the Hard Rock, I am a travel agent and I would recommend it to anyone.

Room Tip: Building 7A or 5A
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, May 2, 2013
Hello Lucetta1442, we’re just so exhilarated to know that you had such an amazing time!! It’s great to read about your stay and how you liked the room you were given with its spacious balcony and lovely amenities. Thanks for letting us know that Kenia and Bernie from the Caffeto restaurant were able to provide you with top notch service! Our AAA Four Diamond hotel award is a culmination of hard work from our Hard Rockers and we couldn’t be more proud of the service they provide to our Rock Stars. We are hyped to know that you enjoyed your dining experiences in our Ipanema, Zen and our Toro restaurants. We hope that you can come back soon since you were in the hospitality desk and hopefully you’ll be able to enjoy the hotel to the fullest this time around! :) LOVE ALL, SERVE ALL.
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Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 30, 2013

We were a group of six who booked and travelled together from April 10 to 24. This trip was booked one year before leaving.

Beautiful resort, beautiful grounds, beautiful pools (when not closed, more to come on this), excellent rooms. Then why an average rating? It would not be a thing more than another, it seems that all kind of little things are wrong which makes it very frustrating at the end of two weeks.
We get there they have us in three different buildings: number 4, 7 and 8. And trust me it is far in between buildings. This place is huge. One couple gets two double beds when we specifically asked for king size (remember we booked one year ago). When they tried to change we got Sorry none available, come back tomorrow. Tomorrow we go and get a change finally by the end of day. Get in the new room after repacking to find out it is still a room with two double beds. Forget the whole thing and live with it.
In our room we had to call every second day for water bottles. In the third room we had to call every day for towels and soft drinks. It's a wonder they do not have a list to replenish the rooms properly. All the time you hear: I am very sorry!
The clincher the pools. During our second week they would close between two to five pools every day for private events starting at two or three in the afternoon. Now we paid for the use of these pools. Do not forget it is not just a matter of picking up and going to another pool, this place is huge!!
The ocean, forget it red for two weeks and way to dangerous to be in. Yes, they do have a wall they built to stop part of the wawes, however it is at the other end of the resort and no chairs or pallapa anywhere close.
Food was generally very good, the only one that was bad was the Italian. We actually left our food on the table and went to the buffet, it was that bad.
As you can see, it is not one thing that makes it an average hotel but several little things which I do not think they really want to fix.
Please however answers this from the hotel do not send an e-mail with I am sorry! Rather try to fix the problems and tell me of you will fix them. Do not just say so and do nothing. You need a change in management obviously as the ones there do not know how to affect changes and make them long lasting.
On the positive note, the staff were excellent at the pools and restaurant. A special thanks to Deanna, waitress at the pool who went out of her way to give a special service.

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, May 2, 2013
Dear Yves P, thank you very much for letting us know about your two week stay with us. While we are happy to know that you liked our resort and lovely rooms, we’re pained to know that you didn’t like your room assignment. We do understand that you sent your requests a year ahead, however we want to let you know that the rooms are subject to availability. We do try our hardest to accommodate all of our Rock Stars so they can have a good time so we are very sorry that we missed that mark with you. Similarly we want to apologize for the inconveniences with some of our pools being closed for some events but we do have a total of 14 awesome pools to choose from so we hope that this wasn’t a big hassle for you. On the other hand we are very thrilled to know that Deanna provided you with service that truly Rocked. She is a very friendly and charismatic person and we’re happy to have her with us!! Thanks for bringing these issues into our attention since this is the best way for us to improve our services to you, our Rock Star. ALL IS ONE.
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Additional Information about Hard Rock Hotel & Casino Punta Cana

Address: Blvd. Turistico del Este, km 28, Punta Cana 74, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Casino Hotel in Punta Cana
#18 Spa Hotel in Punta Cana
#21 Family Hotel in Punta Cana
#21 Luxury Hotel in Punta Cana
#21 Top resorts Hotel in Punta Cana
#23 On the Beach Hotel in Punta Cana
#27 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hard Rock Hotel & Casino Punta Cana 4.5*
Official Description (provided by the hotel):
The 1,787 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock’s first all inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort’s many offerings are luxe accommodations, the signature Rock Spa®, 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino – the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 15 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options are available through the resort’s nine restaurants, with Mansion by Simon by the famed Rock n Roll Chef Kerry Simon, set to open in 2013. The property also features more than 65,000 square-feet of flexible event and meeting space. ... more   less 
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Also Known As:
Hard Rock Hotel And Casino Punta Cana
Moon Palace Hotel
Moon Palace Resort All Inclusive

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