I am a member of palace resorts which includes hard rock punta cana. The second day there I got food poisoning and was sick for three days until seeing the hotel dr who claimed I need hospitalization. I was in the hospital 21/2 days. The hotel didn't want to cancel my spa treatment because the spa isn't affiliated with the hotel. Finally they cancelled it. I was charged a 16% fee for use of $1500 resort credits. Nowhere in my contract does it state there is or can be a fee. I had 5 kids with me and asked for presidential suite and it wasn't available, asked for family room, not available, two rooms together had to do but when we got there they were 10 rooms apart. Not good. I talked to "management" regarding my $2100 hospital stay and they took no responsibility, again, the Dr isn't part of the resort. Very frustrating. This was the week of spring break, the food was certainly lacking quality. The service was also lacking. I didn't feel I got my membership worth this trip as I had in the past.
- Also Known As:
- Hard Rock Hotel And Casino Punta Cana
- Moon Palace Hotel
- Moon Palace Resort All Inclusive
- Official Description (provided by the hotel):
- The 1,787 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock’s first all inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort’s many offerings are luxe accommodations, the signature Rock Spa®, 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino – the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 15 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options are available through the resort’s nine restaurants, with Mansion by Simon by the famed Rock n Roll Chef Kerry Simon, set to open in 2013. The property also features more than 65,000 square-feet of flexible event and meeting space. ... more less
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