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Hard Rock Hotel & Casino Punta Cana: Traveler Reviews

4.5 of 5
Blvd. Turistico del Este, km 28, Punta Cana 74, Dominican Republic
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Hard Rock Hotel & Casino Punta Cana
Ranked #31 of 99 hotels in Punta Cana
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4,596 reviews from our community

Traveler rating
    2,558
    1,067
    510
    266
    195
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Families
1504
 
Couples
1617
 
Solo
33
 
Business
267
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Indianapolis
1 review
“Fun Pre-Xmas Trip”
4 of 5 stars Reviewed December 31, 2012

8 of us enjoyed the Hard Rock Resort 12/19-23rd before the holidays. The rooms in building 4A and 5A were terrific and right by the pools/beach area. Large bathrooms and jacuzzi. Bartender Gregori Rivas and Angel Emilio were EXCELLENTand very personable bartenders at Toro! Salandia Martinez, a Toro waitress was very ATTENTIVE and did a terrific job of taking care of us at breakfast and lunches. We enjoyed Zen (get there at 6pm to avoid a long wait) and Impanema for restaurants. We tried out the Spa (GREAT) and everyone was very attentive and get A's in customer service. Lovely grounds. Pools nice with drink service. Beach great for swimming and walks.
My only complaints were the resort had long check-in's and check-outs plus you had to stop at several desks to find out about the "specials" you received for your travel package.

Overall, we had a fun vacation!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask IndySam27 about Hard Rock Hotel & Casino Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review
January 21, 2013
We are so thrilled to find out that you and your group was able to enjoy our facilities and services, specially our restaurants, spa and pools. Thanks for providing Kudos to Gregory, Angel and Salandia!! It’s nice to know that our Hard Rockers were able to give you guys top notch service and that is what Hard Rock is about!! We hope to see you very soon in Sunny Punta Cana!! Rock on! LOVE ALL SERVE ALL.
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Potomac, Maryland, United States
1 review
1 helpful vote 1 helpful vote
“Jamaica Mon”
5 of 5 stars Reviewed December 31, 2012

Jamaica Mon from entertainment made this trip what it was. He was always helpful and hillarious, and I'm really glad to have met him. He was at the pool all the time hanging out with the kids and adults, and everyone really loved him. The funniest part about him is when he says "Oh my god". It is honestly hillarious.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Zachary L about Hard Rock Hotel & Casino Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review
January 8, 2013
Hello Zachary L, Thank you for the amazing shout out to Jamaica Mon. We are glad that you had a fun time in our Resort. We hope that you will come back and stay with us on your next visit to Sunny Punta Cana. TAKE TIME TO BE KIND.
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Fairfax, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“this place rocks!”
5 of 5 stars Reviewed December 31, 2012

We read some reviews and were a bit concerned about noise, room selections, quality of food, communicating with staff, etc. - but I'm here to report there's no need to worry about these these items or anything else. They have it all covered!

Meals were great - each restaurant provided a culinary entertainment experience. You must try Zen and if the waits are too long in the main building, check out Toro, Impanema or Isla by the beach - never a wait and we were there on their most busy week of the year.

The rooms are amazing - loved having breakfast on the balcony and the showers were HUGE with plenty of room to hang wet suits. They were clean, the bars were stocked and the toiletries were large-sized.

I have a great time at the beach and my family couldn't get enough time at the pool area where they made some great friends at the swim up bar. The servers and bartenders were fantastic, the entertainment staff was excellent and there was enough variety to satisfy anyone - party pools, pools to chill, kids pool, pools to watch football and an adults-only pool.

We also really enjoyed the spa. Be sure to get there early like they tell you for the pre-spa treatment where you are assigned a guide to lead you through a sauna, clay treatment, hot-cold shower, hot tub and more. Thanks Yanet/Janet!

Great variety of things to do at night - casino, bars, night clubs with entertainment, special parties, a fun sing-along rock band and a Caribbean salsa group for dancing. Another thing I liked doing was looking at the rock star pictures, outfits and memorabilia. My only suggestion would be to have a guide for who the pictures were (or put the names below all of the pictures.) Everyone knows Bob Marley - but who are the guys next to him? We could not figure out some of these people, nor could any of the random people we asked and the hotel did not have a guide either... so it remains a mystery...

We stayed in buildings 7 and 8 and it was perfectly fine. It is a big resort, but not too big where you can't walk everywhere. No need to wait for trams - plus it was nice to get a little exercise. The B rooms are closer to the main building and the A rooms are closer to the pools and beach - can't go wrong either way.

I have to give a shout-out to Wander at the Drums pool and Bonito at the Bongos pool and to the entire staff including the countless maids and landscapers that kept the buildings and grounds clean and beautiful.

Might have to make this a Christmas tradition - it was that good. Our family of 4 (including 2 college-aged boys) had a great family vacation. THANKS to all.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Leisa128 about Hard Rock Hotel & Casino Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review
January 8, 2013
Hello Leisa128, Thank you for the fantastic review. We are thrilled that you had a great family vacation. It is a pleasure to know that you and your family enjoyed our facilities and services. We love hearing when our staff members provide Rock Star treatment; thank you for telling us that Janet, Wander, Bonito, servers, bartenders and entertainment staff rocked your world.

Thank you for your suggestion, regarding the memorabilia it is a pleasure to inform you that we have one picture of Shaggy at the right side to Bob Marley's picture and to the left side Sean Paul picture. We hope you will come back again soon. ALL IS ONE
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Lombard, Illinois
1 review
4 helpful votes 4 helpful votes
“rockin vacation”
5 of 5 stars Reviewed December 30, 2012

We had an amazing vacation at the hard rock. Below you will find a brief opinion of some of the amenities. 



Rooms - spacious with Jacuzzi, walk in marble shower and double sink, very big balcony, flat screen tvs, free wifi, free long distance calls. Honestly, one of the best rooms I have ever stayed.

food- very good, and the resort offers many restaurants so don’t worry there are many great options—word of caution, you will gain weight!

Beach – by far the best I have seen in my life!!!!


Pools - many options some are calm and quiet and some active, but all of them very clean!!!



Spa – in a word WOW!!!

Casino – large, fun, lively, veryyyyy cool and they have Sports Book which my husband loved…I stayed behind in the slots machines J

Golf Course - beautiful Jack Nicklaus design

Cant wait to go back!!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Mariann S about Hard Rock Hotel & Casino Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review
January 8, 2013
Hello Mariann S, We love to hear that you had an amazing vacation with us and we exceeded your expectations with our facilities and service. We can’t wait to have you back so that we can rock your world once more. LOVE ALL SERVE ALL
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Fresno, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Vacation”
5 of 5 stars Reviewed December 30, 2012

This is our second year to Punta Cana (we are palace members) and we LOVE it! Very good service, not as excellent as cancun but almost there (think it’s a culture issue). Beautiful rooms, great restaurants and an amazing spa. I still daydream of my massage when at work!!! There are many pool options, our favorite was the eden. The beach is amazing, the ocean is clear and you have miles of white sand beach. Thanks everyone who made our vacation so special…I hope to see you all next year!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Chiara C about Hard Rock Hotel & Casino Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review
January 11, 2013
Hello Chiara C, We appreciate you taking the time to share your great vacation with us. We are happy that you enjoyed our facilities and services, specially restaurants, pools and spa. We would love to have you back next year. TAKE TIME TO BE KIND
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Additional Information about Hard Rock Hotel & Casino Punta Cana

Also Known As:
Hard Rock Hotel And Casino Punta Cana
Moon Palace Hotel
Moon Palace Resort All Inclusive
Address: Blvd. Turistico del Este, km 28, Punta Cana 74, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotels in Punta Cana
#24 Top resorts Hotels in Punta Cana
#25 Luxury Hotels in Punta Cana
#28 On the Beach Hotels in Punta Cana
#28 Romantic Hotels in Punta Cana
Price Range: $$$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The 1,787 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock’s first all inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort’s many offerings are luxe accommodations, the signature Rock Spa®, 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino – the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 15 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options are available through the resort’s nine restaurants, with Mansion by Simon by the famed Rock n Roll Chef Kerry Simon, set to open in 2013. The property also features more than 65,000 square-feet of flexible event and meeting space. ... more   less 
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