My daughter and I just returned from ME last night. We stayed 7 nights and enjoyed ourselves as much as we did the last time. the food was good, and the room was immaculate and beautiful.
we were treated very well at poolside by Fredy. Also, the girl who was at the Elegance Club in the upstairs dining area overlooking the ocean was very nice. I beleive her name was Arlen. We were assigned a butler, but we did not use any of his services because we just stayed at the pool and beach all day. However. We saw a butler named Rafael who was assigned to a group of people at one of the swim up rooms. He was really doing a fabulous job and was even talkative to me and my daughter. He put a lot of energy into his job and it was impressive.
Check in was very fast, we arrived at about 330pm and were in our room within 30 minutes. I would recommend the Elegance Club at this resort because you get a lot of extras for the price. We stayed in a room that was very near the theater , overlooking the pool. It was a beautiful room, but it was noisy from the pool and the theater at night. This wasn't a problem for us, but it could be for someone who likes it very quiet.
I will return again to the ME when I decide to travel to Punts Cana in the future, and would recommend it without hesitation to anyone traveling to that area.