My girlfriend and I stayed 10/20-10/27. We read dozens of reviews about Majestic Elegance on TripAdvisor, and I’m tailoring this review to focus on things that a lot of people have complained about.
The room did not smell at all. A/C was almost too cold. We tried adjusting the temperature but it didn’t seem to make a difference. We could turn it off though, which we did a few times.
Beautiful spacious room. They have only two rooms, the studio that we had, and the one bedroom which is huge.
We got two new towels every day. Never saw a wash cloth or hand towel. Fortunately we brought our own. We left a $5 tip for the maid each day. Plenty of shampoo and soap, etc. The mini bar was replenished every day without fail.
Cleaned every day very nicely. The shower was broken. The waterfall shower head was damaged, and the adjustable shower wand holder wouldn’t stay in position and the gasket leaked, spraying in all directions. We didn’t bother to complain about it, but it shouldn’t have been broken.
Ironing board: A mini board. There was no locking mechanism to keep the legs up, so it would collapse flat as you’re using it. Good iron though.
The safe worked fine.
Two double beds pushed together. Not the best bed I’ve ever slept in, but more than comfortable enough. Small but comfortable pillows. We brought our own too just in case.
We didn’t really use the Jacuzzi much but it worked fine.
Great pools. As some people have said, there are lots of tiles missing, but this doesn’t detract. Clean, fresh, great temperature.
Never had a problem. We exchanged our towels every day. Once we had to wait a few minutes for the towel guy to return, but it was nothing.
Elegance Club beach section
Never had a problem getting chairs or bali beds. We didn’t use the thatched beach umbrella shades, but there seemed to be enough of those to go around.
Elegance Club lounges
Computers, wi-fi, snacks and alcohol, and bottled water. Comfortable sofas. The snacks weren’t great, everything else was fine.
Very nicely done. Constantly being cleaned and groomed. Plenty of bathrooms for the club members. Lots of natural barriers like hedges to separate club areas. Nicely done, and it barely noticeable that their were different sections for club and non-club. They did let us stay in the pool after 6:00 but only if we were quiet. It's a good rule, because the pools are right outside of the rooms of club members who paid for that option.
The fluorescent lighting in most of the restaurants is a bit odd. The color of the light is strange, and it wasn't well lit, not dark enough for good ambiance either. If you're accustomed to good restaurants, none of these places are going to blow you away.
Italian – pretty good.
Steakhouse – decent enough.
Japanese – Good teppan. The sushi wasn’t bad but nothing special.
French – Pretty good
Buffet – Edible, nothing special, and sometimes laughable: sliced baloney colored a weird bright red, the sign said “Genoa salami” lol. Soft pretzels, bagels, and rolls all tasted like soft, sweet dough, sort of in between bread and cake. I’m told most food in the DR is like this. The humidity makes the bread taste off. Lots to choose from though. Great omelets, scrambled eggs, poached eggs. Best milk I’ve ever tasted in my life. Decent bacon, crappy breakfast sausages. Great fresh sliced turkey and pork.
Getting reservations was easy. The concierge in the Club lounge took care of it.
Late night burger joint: burgers and dogs, fries. Fries were always soggy. Burgers not the best beef, but edible.
Room service: Never waited more than 45 minutes, even at 2:00 a.m. No complaints about service.
Coco’s disco: Nice space, good music and lighting, comfortable sofas.
Sports bar: Didn’t try it. Looks like a pub.
Casino: Small, nothing special. Next to the sports bar.
House red and white wines: totally drinkable, not bad at all. Restaurants have a pretty decent list of wines available for purchase, prices a little higher than I expected.
Service: pretty good all around. A couple bucks here and there for tips goes a long way.
Beach: beautiful all around. Fairly strong undertow but nothing to worry about, not a lot of seaweed.
Bars: lobby bar and upstairs piano bar have Johnnie Walker Black Label if you ask for it. Bartenders are pretty friendly. Again, tips make the world go round.
Cigars: Lots of Cuban and Dominican cigars. Ridiculously expensive.
Do the dune buggy excursions with Xtreme. The owners are transplants from Germany. Real buggies, based on rear-engine Volkswagens. Tons of fun. Manual transmission, 4 speed, first gear is non-synchro. Lots of driving through the city streets.
We got massages in the spa. Beautiful. Not the best massage I ever had, but it got the job done.
Bottom line: We enjoyed our trip and would go back in a heartbeat.