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“Elegance Club = Excellent Service” 4 of 5 stars
Review of Majestic Elegance Punta Cana

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Majestic Elegance Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Majestic Street | Arena Gorda a Macao, Punta Cana 3005, Dominican Republic   |  
Hotel amenities
Ranked #12 of 101 Hotels in Punta Cana
Jewett City, Connecticut, United States
1 review
2 helpful votes 2 helpful votes
“Elegance Club = Excellent Service”
4 of 5 stars Reviewed December 14, 2012

Majestic Elegance is a beautiful resort and the upgrade to Elegance Club is worth every penny. The staff is friendly, enthusiastic and attentive from the personalized butler service (Bladimir) to the pool side lounge (Felix and Johel).

The VIP Lounge area is an invaluable piece of the upgrade and the service provided by Gianny is off the chart in terms of anticipating and exceeding customer needs. It didn't matter the occasion, (from watching the football game to celebrating a birthday) she was right there to ensure our experience was pleasant and memorable. Always a smile on her face and in her voice, she was a shining star among a cast of many wonderful people.

The resort was beautiful and the atmosphere was fun. The beach was not crowded and water was crystal clear.

I would stay here again in a heartbeat!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELGUTIMAJ, General Manager at Majestic Elegance Punta Cana, responded to this review, December 16, 2012
Dear Doug M.

Thank you very much for take your time to share your experience regarding your recent stay at Majestic Elegance hotel, according to your feedback we did a great job meeting your expectations and also providing a great service with the plus of our staff remarking the attentions from Gianny and Bladimir who were part of this unforgettable trip.
Please note our facilities at the Elegance Club are always available to host you any time you decide to visit us looking for a relaxing vacation in the caribbean.
Lastly we would like to express our most sincerest wishes in this christmas season, hoping you can choose our property one more time making us your residence home in Punta Cana.
Warm regards and best wishes for 2013,

Argenis Guzman Castillo
Majestic Elegance│ Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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10,415 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,682)
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English first
New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 14, 2012

Resort territory 8
Lobby 8
Staff 8
Room 9
--Size 9
--Cleanness 10
--Bed 9
--Bathroom 10
--Room Service 8
--Room Cleaning 10
--Bar 9
Buffet 6
Restaurants 6.5 (hit or miss. Horrible Japanese, but a very good steak house)
Bars 9
Overall food assortment 5
Overall food quality 8
Pool 10
Beach 10
Entertainment 9

Overall, without weighting the categories, as to different people different aspects are going to have different importance, the mathematical average is 8 out of 10

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELGUTIMAJ, General Manager at Majestic Elegance Punta Cana, responded to this review, December 16, 2012
Dear Mifey,
On Behalf of Majestic Elegance staff we would like to thank your appreciation about our services which advise all the people who is looking to stay in a nice spot vacation in Dominican Republic.
At the same time we want to offer our apologize regarding the food quality in some of our restaurants, please note we will pass this feedback to the appropriate head department in order to improve our service.
Finally we extend our desires to host you once again in our hotel, hoping you can have Majestic experience with us.
Merry Christmas and happy new year to you!!!
Best regards

Argenis Guzman Castillo
Majestic Elegance│ Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 14, 2012

I stayed at the Majestic Elegance for Valentines' day, 2012. This was a 1 week stay, I am going back yet again for 2 weeks in another 2 months! The resort is beautiful and well kept. The staff are all very helpful and very friendly people. The beach is beautiful and very clean with the exception of peoples cig butts (but this is not the fault of the resort.. it is the inconsiderate people who stay there), the grounds keepers work very hard each day to maintain and beautify the property. I appreciate their work as much as any other staff member as they work the hardest to keep this place visually appealing. The food is also good.There is a wide variety to chose from so if you don't like one or two things you see, then simply eat something else. There is something for everyones taste. The reason people get travel sickness is generally due to constant liquor consumption and then eating a lot of food, then sitting in the sun.. of course this would cause sickness..Also, the local fruit is grown with the local water..so, common sense would tell a person to not eat a lot of fruit to avoid 'the travel runs'. Other than that, the food is fine. The bread is excellent :)
I can't wait to go back. The beach has very fine, soft sand, almost like powder, and the water is crystal clear. I love it! I had little fishes swimming at my feet. It was so cute :)

Room Tip: I like the ground floor for convenience, however if you dont want any noise at night from people wal...
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELGUTIMAJ, General Manager at Majestic Elegance Punta Cana, responded to this review, December 16, 2012
Dear Sonya902,
First of all, we would like to thank you for this feedback and be counting the day to stay once again in our property, making your favorite place to have a romantic trip in the sunny Punta Cana.
We are glad you choose Majestic Elegance to spend this important date as St. Valentine’s two years in a road, and also recommending our facilities and services.
Please note we take this review as a very polite analysis about some of the situations our guest encounter in our hotel, as the sickness about the food as you mentioned, please note is our desire to provide a satisfactory stay , avoiding any type of inconvenience, which we can get with the help of all our guest.
Lastly we would like if is possible you can contact us in order to provide any information about your future stay so we can take care about some details in order to make this trip much better than the past one in February.

Warm regards

Argenis Guzman Castillo
Majestic Elegance│ Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed December 13, 2012 via mobile

After a one week stay at the Majestic Elegance, overall it was an awesome time. The atmosphere and people were amazing!! Most importantly the Funjestic crew ("Macula, Jackson, Mosquito, Shorty, Chocolate") made our time there ten times more enjoyable!! Their shows, activities and games were a lot of fun, and they were SO friendly, outgoing, energetic, and entertaining. I couldn't imagine having as good of a time as we all did if it weren't for them!

Also, as for bartenders....Pedro Pablo and Caesar Ishmael made awesome drinks, and whenever they saw us coming they knew exactly what drinks we were coming for!

The ONLY negative about our entire trip was the food; while it wasn't ALL terrible, of the 4 of us who went-we all got sick (some worse than others). We assumed it was the food, however while leaving the country we were told it also could have been the ice in our drinks (made with their water).

I would definitely go back but would be cautious about what I eat/drink. Resort was beautiful!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELGUTIMAJ, General Manager at Majestic Elegance Punta Cana, responded to this review, December 16, 2012
Dear AE710,

On behalf of our entire team we want to thank you all your consideration to our effort and dedication to the quality service you received from us, it is a great pleasure to know that our staff did everything possible to make this trip more that enjoyable during one week with us.
Also we would like to apologize for the situation encountered regarding your sickness, unfortunately we weren’t informed about while you were in house, in this matter would have liked to know if this was a situation caused by our food services or something similar, please note is very important for us to be updated about this cases, so we can repair on time any bad impression created to our guest.
Will be a great pleasure for us you can come back soon and enjoy your stay with us, once again hosted by our Funjestic team and also they guys in the bars, making our hotel your favorite place to stay in Punta Cana.
Wishing you Merry Christmas & Happy New Year!
Kind Regards,

Argenis Guzman Castillo
Majestic Elegance│ Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 13, 2012

My boyfriend and I are in early 30s and stayed here Dec 4 - 11, 2012. I'm just going to list pros and cons:

Pros
- The beach is fantastic. Crystal blue water, soft sand, can't ask for more. There are also lots of chairs, we never had a problem finding one.
- The food, even the buffet, exceeded expectations
- We stayed in the Elegance Club. Our room was huge and comfortable, we used the jacuzzi everyday, the VIP lounges with computers and snacks and a concierge were also really helpful.
- The spin class with Elsa was a great workout!

Cons
- We both were sick for a day so we must have eaten something bad & we only ate on the resort
- The gym is ok, but the treadmills kept breaking and 2 of the 4 of them didn't work at all
- This doesn't exactly relate to the resort, but the options for excursions were pretty lame.
- The evening entertainment starts pretty late at 10pm
- We wanted to do some beach activities like volleyball or pick up soccer or something, but there never seemed to be much going on. All I saw were Mr and Mrs sexy contests. Could just be we were never there at the right time though since it did rain on and off throughout our stay

Tips
- If you're bringing a laptop, bring an ethernet cable. There is no wireless in the room, but if you have a cable you can plug in and you're all set at no extra cost.
- Eat the red snapper in the French restaurant

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, New Hampshire
1 review
5 of 5 stars Reviewed December 13, 2012

The moment we entered the Hotel we were happily met by our butler Orlando, he made our first impression one of utter relaxation and no stress. We got our tour of the beautiful grounds and were taken to our amazing room with jacuzzi that was prepared one night with candles and fragrance by Orlando which completely blew us away. Our beach days were incredible..drinks from Maxima with her singing and contagious smile and yes she checked on us for refills..we couldn't stop smiling. The entire staff made our long awaited vacation everything we had hoped for. I have read some trivial negative comments posted by guests.. I guess some people are just chronic complainers.. and quite frankly the only complaint would be some rude guests we encountered. We will gladly take their place in the sun....To all at Majestic Elegance ..Feliz Navidad to you and your families

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELGUTIMAJ, General Manager at Majestic Elegance Punta Cana, responded to this review, December 16, 2012
Dear Ed L.
Please receive our sincerest greetings from all our staff, especially from Orlando, who you remark in this review, being responsible of the pleasant, stay you, had recently with us.
We are glad to know you had an unforgettable romantic night, being one of the memorable points of this vacation, also we appreciate your mention the great time and service provided by Maxima at the Elegance club bar, and the beautiful beach all around our property.
Lastly we would like to thank you for this positive feedback, recommending Majestic Elegance as the paradise in the Caribbean.
Feliz navidad!!! And best wishes to you, from Majestic Family!!!

Argenis Guzman Castillo
Majestic Elegance│ Guest Service Manager
Report response as inappropriate
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Philadelphia, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2012

We four times had a rest in Majestic Elegance Punta Cana, since its opening in 2008. This year 2012 we had a rest in Majestic Elegance Club from November 30 to December 11. Fine hotel, magnificent service, excellent food, friendly, benevolent, cheerful service personnel. . Magnificent sandy beaches, warm tender water of the Ocean do rest unforgettable.In this hotel according to our recommendation our daughter and the grandson, our friends from Moscow, Canada and Germany also had a rest. All remained are very happy Majestic Elegance Punta Cana.We had a rest 10 times in different resorts Punta Cana , but Majestic Elegance Punta Cana Resort our most favourite hotel to which there is a wish to come back again and again had a rest in this resort. The most many thanks Jose Maria Gutierrez,Keyla Reynoso,Aneudy Rijo for fine, warm welcome us,for romantic and special dinners,for SPA. We have a great time and we are very happy. We hope to return the next year in Majestic Elegance Club Punta Cana. Lyudmila and Mark Kogan.Philadelphia,USA

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELGUTIMAJ, General Manager at Majestic Elegance Punta Cana, responded to this review, December 16, 2012
Dear Lyudmila K.

As a repeat guest and being your 4th time with us, we would like to thank you a lot for post this review recommending Majestic Elegance as your favorite residence in Punta Cana, due to the services and facilities you can get with us since the first time you decided to visit us in 2008.
We really appreciate your fidelity to our brand mentioning the treatment received from our GM, Mr. Gutierrez, our front desk Manager Keyla, and lastly but not less important Aneudy from reception desk.
It feels very comfortable when people like you decide to keep our place as a special destiny to spend a relaxing time and to have unforgettable memories under the sun of Punta Cana.
We look forward to see you very soon, in order to make your next trip more than special as in the past 3 memorable stays.

Wishing you a 2013 of health, happiness and a lot of fun with your loved ones!!!
Sincerely,

Argenis Guzman Castillo
Majestic Elegance│ Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Majestic Elegance Punta Cana

Address: Majestic Street | Arena Gorda a Macao, Punta Cana 3005, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Romantic Hotel in Punta Cana
#10 Top resorts Hotel in Punta Cana
#10 Spa Hotel in Punta Cana
#11 Luxury Hotel in Punta Cana
#11 On the Beach Hotel in Punta Cana
#13 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Majestic Elegance Punta Cana 4*
Number of rooms: 600
Official Description (provided by the hotel):
Opening in October 2008, the Majestic Elegance Punta Cana is the answer to fulfill the needs of a clientele, which is becoming more demanding of a high-end menu of facilities and services. This spectacular 5 star all inclusive resort is surrounded by the most astonishing landscapes, exuberant flora and fauna, making it an ideal place for Caribbean lovers and first timers visiting the Dominican Republic. In two words “comfort and style”, is the best definition to describe the New Majestic Elegance Punta Cana. ... more   less 
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Also Known As:
Majestic Elegance Punta Cana Hotel Punta Cana
Majestic Elegance Hotel Punta Cana
Punta Cana Majestic Elegance

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