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“It`s the people who make you feel at home.” 5 of 5 stars
Review of Majestic Elegance Punta Cana

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Majestic Elegance Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Majestic Street | Arena Gorda a Macao, Punta Cana 3005, Dominican Republic   |  
Hotel amenities
Ranked #14 of 101 hotels in Punta Cana
Toronto, Canada
1 review
“It`s the people who make you feel at home.”
5 of 5 stars Reviewed November 21, 2012

the way the hotel is set up is a little confusing there are sub buildings with the 1000's on half and the 2000's on the other half but once you figure it out it easy as pie.
the made service was excellent my room was always cleaned and i felt well taken care off.
the people you'll never forget.
From the beginning of my trip this beautiful angel took well care of our group even when i locked my self out of my room.Yariana made sure all my special request like arranging a ride for my girlfriend ( coming from a province over) and a hassle free entrance into the hotel. "thank you Yariana". Honestly they should promote you for your wonderful service always with a smile. congrats on the engagement!
best server Nelson (mandela) from the moment we met till the day we left he remembered all our names all 12 of us. He is the best. he got yelled at by his co-workers b/c he was serving us when we were in the seating area of another server but if they didn't take forever just to get us a drink he would not have too but he always made sure we were well accommodated and that we received our beverages hastily. The best bartender Carlos. he made the best mix drink anything you wanted he could make if it was in house. wonderful guy nice and trust worthy.

notables.
the beach was safe, secure and beautiful wonderful weather.
the drinks were strong and well made.
there was always a spot to find food at any time day or night.
best restaurant the stake house wonderful service and good food, made us felt at home.
to those responsible for setting up the buffet and running the bar at the wedding reception wonderfully done food-o-plenty loved the prime rib. cocktails were amazing. thank you.

only real dislike
the Italian restaurant even when it was half empty it took for ever to get our food.
everything tasted like tomatoes and the portion sizes were pointless. food quality was no good and the menu needs to be revamped.
I get that coca cola supplies the beverages but ginger ale would be nice. a rye and ginger isn't the same with sprite.
all in all a excellent trip had a wonderful time met good people and new friends.

Room Tip: on my way home on the plane i spoke with others from the riu and they were being charged to switch...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,450)
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English first
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 21, 2012

Had a great vacation in Punta Cana! The weather was fabulous, sunny and hot almost 6 days. The beach amazing, white sand and crystal blue. The actual beach front of the resort is very small. The huts are quite cute, but the beach chairs and beach towels are very dirty. Walking around to the other resorts you can see they have bigger beach fronts and more lively – more people playing volleyball and music and having fun. The beach usually died down by 5pm. The pool was clean and had excellent service at the wet bar. The food was horrible, except Dominican night. The Italian restaurant is horrible. It’s worth going to the French and Japanese. The entertainment staff is awesome!!! Karaoke, Beach party and Michael Jackson show are the best nights worth going! They have awesome drinks like Dominican Love, Tropican, Hurricane and many more. The rooms are horrible, they smell moldy and dirty. The pillows, showers, sheets, bed, floors, sinks everything was horrible. The rooms are damp and disgusting. The resort usually died by 11pm, there was no night entertainment. This resort is geared towards couples and older people. The staff in Dominican are amazing!!!!! They are fast, attentive and so lovely.

The beach and Dominican people made this trip excellent, but I would never go to this resort again.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia
1 review
5 of 5 stars Reviewed November 21, 2012

My friend and I traveled November 15-20th to the Majestic Elegance Punta Cana and it was amazing!!! Everyone was very friendly and attentive to our needs. The rooms were clean and the food was great! I can't say enough about the views and the unlimited access to food, drinks and staff. The front desk was very accommodating; I fell violently ill due to my medication on my second night at the resort and my friend was given all of the important information needed in the event we needed to seek emergency medical attention. Our butler (Benny), and Bladamir, another concierge, made our stay so much more enjoyable! They were great and went out of our their way to see to it we had a good time despite my not feeling completely well. We would definitely recommend the Majestic Elegance to our family and friends.

Room Tip: "Rooms on the where it is sunny" would be my choice because in Punta Cana humidity dark ro...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brighton, Michigan
1 review
5 of 5 stars Reviewed November 21, 2012

For the price it was a great time. Liked the seafood restaurant at the beach. The elite clubs were nice. The rooms need a little work though. The casino was not worth it, go to the Hard Rock Casino, much better. Liked the steak house (rib eye), Japanese food was good and a lot of fun. The buffet was real nice, better than I expected. Try the omelet station for breakfast.
Reynaldo (swim up bar) was our bartender for the week and he was great!

Room Tip: Elite section swim up bar was worth the extra money.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Powder Springs, Georgia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 21, 2012

We just returned from a lovely stay at the Majestic Elegance 11/3-11/9. Before our trip we regularly checked the reviews, so I am hoping this review can be helpful to others. I will start with the good and end with the not so good.

LOCATION- Wonderful! This resort is only about 20 minutes from the airport.
BEACH/GROUNDS-Absolutely beautiful! The beach is breathtaking. Sand is powdery, no rocks or shells. Water is pristine. Perfect gentle breeze all day. The grounds are well kept. Workers are constantly cleaning and keeping everything top notch.
ROOMS-Our room was great. Very spacious. The AC was perfect, never too hot or cold. The housekeeping staff was wonderful. They kept our room spotless and always replenished the towels. You do have to ask for face towels as they are not automatically provided. The view from our balcony was of the surrounding greenery and ocean. Perfect!
POOLS/BALI BEDS-We enjoyed the pools and the bali beds. We never had a hard time finding a spot to lounge or finding towels. Although the towel card policy is a little odd, we never found it to be too much of a burden. Yes, there were pool tiles missing-not a big deal.
FOOD- For the most part, the food is pretty good at this resort. There is a ton of variety, so even the pickiest eater should have satisfactory options. Our favorite restaurant for dinner was the Sea and See by far. We literally ordered everything on the menu and it all was awesome! Try the grilled grouper, salmon croquettes, mahi mahi, shrimp, crab soup and definately the lobster. The Japanese restaurant was also very good, plus entertaining. We enjoyed the French as well. The ambiance was very nice. The steakhouse was just ok. We did not try the Italian for dinner. We did go there for breakfast one day, but the service was painfully slow so we ended up leaving. Flavors was the best for breakfast. They have everything you can imagine to eat. From omelettes, to fresh fruit and smoothies, to baked goods, to crepes and an assortment of breakfast meats. We tried room service once for breakfast and it was good and arrived in about 45 minutes. For lunch we usually ate at Sea and See. The pasta bar was nice and they will make you grilled sandwiches upon request. We also throughly enjoyed the White Nite BBQ on the beach. The food was very good and we danced the night away in the sand. The DJ was great! Although we enjoyed the food, something in the food or water (and we only drank bottled) made 3 of the 4 in our party sick for 4 days. Stomach issues-no fun! As for alcohol, we really enjoyed the Majestics, Sammy Sosa, Miami Vice, MaiTai and Dirty Monkeys. The Mamajuana was gooood!
ENTERTAINMENT-The circus show was good. The Michael Jackson show was really great! Don't miss it.
SERVICE- This area was spotty. It ranged from indifferent to really good. The initial reception was unfriendly. The first thing said to us when we pulled up in our taxi was "do you have your papers", not "welcome" or "hola." I found this very rude. The man at the front desk was abrupt and cold. We were then taken to the Elegance Club area for check in and things improved. Orlando was our butler and he was great. He made our reservations for us at both the French and Japanese restaurants. He also arranged a special bubble bath, complete with rose petals arranged in the shape of a heart, candles everywhere and champagne. It was awesome! He also helped us arrange a special "Happy Anniversary" celebration for the couple we were traveling with. The cake was awesome and Evelin and the other staff at the Sea and See made the occasion memorable. Our friends loved it. Orlando also had the "I Love You" cake delivered to my husband as a surprise from me. It was delicious!
EXCURSIONS- We parasailed and it was really neat. We did the inner tube being pulled by the speedboat...only do this if you have a death wish LOL! I will never make that mistake again.
UPGRADE- Elegance Club was worth the money in my opinion. Plush robes, liquor in room, butler service, exclusive pools/bali beds, gifts in room and access to the club where the internet is included as well as snacks and drinks. (The finger sandwiches are great!)

All in all we had a great trip. We stayed at the Excellence last year and would recommend them over Majestic Elegance.

Room Tip: Stay in Elegance Club! Worth the extra money!
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 21, 2012

We had a wonderful time at the Majestic Elegance. We stayed in the club area. Service was good. Most of the staff was friendly and helpful. There were a few with an attitude. Breakfast was good. Ate everyday out at the pool. Loved the fresh fruit. Not sure if that may be the culprit for the travers sickness we came home with. Our favorite restaurant was the French and least favorite the Japanese. Fun entertainment nightly some shows better than others. Nice beach and always plenty of chairs available. Great value!

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Halifax, Massachusetts
1 review
4 of 5 stars Reviewed November 21, 2012

Very nice all inclusive. Beach was excellent. Pools Clean. We upgraded to the Elegance Club Adult Only option. VIP check-in, Butler Service (Rafael was excellent) Worth it to not have children in your pools and/or hallways in the morning. Kids were still in the restaurants but it was bearable. BEST BARTENDER ON SITE IS ROBERTO @ THE PIANO BAR. Killer Espresso Martini! Julie also provided excellent service @ the club and Piazza bars. Night Life could have been better and well as the food. Overall a good experience. Would like to see another swim up bar in our section of Adult Only (Only one swim up bar across site for adults only) Communication can be an issue with many of the staff

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Majestic Elegance Punta Cana

Address: Majestic Street | Arena Gorda a Macao, Punta Cana 3005, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Romantic Hotel in Punta Cana
#12 Spa Hotel in Punta Cana
#12 Top resorts Hotel in Punta Cana
#13 Luxury Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
#13 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Majestic Elegance Punta Cana 4*
Official Description (provided by the hotel):
Opening in October 2008, the Majestic Elegance Punta Cana is the answer to fulfill the needs of a clientele, which is becoming more demanding of a high-end menu of facilities and services. This spectacular 5 star all inclusive resort is surrounded by the most astonishing landscapes, exuberant flora and fauna, making it an ideal place for Caribbean lovers and first timers visiting the Dominican Republic. In two words “comfort and style”, is the best definition to describe the New Majestic Elegance Punta Cana. ... more   less 
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Also Known As:
Majestic Elegance Punta Cana Hotel Punta Cana
Majestic Elegance Hotel Punta Cana
Punta Cana Majestic Elegance

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