My fiance and I stayed at the Puntacana Hotel from February 24th - March 1st 2012. Upon arrival it took almost 3 hours to get checked in. The people at the front desk seemed to have trouble with our reservation and it was crowded and we just kept waiting and waiting. When we were finally escorted to our room, it was a room with (2) double beds. We had a reservation for a deluxe room with a king bed. So we went back to the lobby and waited another hour + to get to the correct room.
Once we got into the correct room, the air conditioning unit in our room was broken and for the first 2 days and nights of our trip it was sweltering hot and extremely uncomfortable and we had to have service people in our room multiple times before it was finally fixed. Also, the lock on the sliding glass door was broken which made me feel very unsafe. The pillows, which you could see at the ends where the pillowcase did not cover, were disgusting and stained. The room itself was not clean and we were extremely disappointed with the accommodations.
The restaurants had good food but were extremely expensive. The cost of a bottle of wine was shocking. The golf course was beautiful but the room and the issues we dealt with put a damper on the entire trip.
When we complained to management, they weren't very helpful.
We travel extensively and were very unhappy with this trip and were very upset that the hotel did not make any real effort to make things better when we complained.
- Official Description (provided by the hotel):
- Set along three miles of pristine white beaches and surrounded by exquisite and vibrant gardens, The Puntacana hotel is the ideal setting for a Dominican escape. It offers 165 deluxe rooms, junior suites and beach casitas located on the manicured grounds overlooking the Caribbean sea, along with 45 holes of championship golf designed by Tom Fazio and P.B. Dye, Six Senses Spa , tennis center and ecological reserve. Located a short 7 minutes drive from Punta Cana International Airport and 1h.45 from Santo Domingo, the country's capital. ... more less
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