My husband and I just returned from a wonderful stay at this hotel. The rates at this all-inclusive resort for the quality cannot be beat. We love to travel and rarely ever go to the same place twice, but would at this resort.
The staff was always friendly, especially Miss Mamajuana and Manel. They made us feel right at home, in fact I would go back just to see them. Carlos at the pool bar was one of the best bartenders around. Delicious drinks, and fast service with a smile. I think that in life you get what you project and those complaining about the friendliness of the staff are probably just miserable people.
Our favorite restaurants were the steakhouse and the Japanese restaurant, although the view at the seafood restaurant was one that could not beat.
Also, the public beach near the castle was gorgeous! Wish we had discovered it sooner during our stay.
If I were to make suggestions to the hotel, I would request wifi in all guest rooms and bug spraying early morning or late at night only. That's it. Everything else was perfect.
My suggestions for future guests would be the bring lots of $1s and $5s. Definitely check out the public beach, you'll love it. Download movies to your iPad or computer for airplane (US Air) and evenings at the hotel. Do an excursion. We went to the Hoyo Azul and zip-lining. I also wish I had learned a little more Spanish prior to the trip. It would have been great to be able to speak with the locals in their language, rather than them speaking to me in mine.
Overall great vacation! Thank you for a wonderful experience. Keep up the great work!