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“1st class service” 5 of 5 stars
Review of Sanctuary Cap Cana

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Sanctuary Cap Cana
5.0 of 5 Hotel   |   Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic   |  
Hotel amenities
Ranked #21 of 99 Hotels in Punta Cana
Certificate of Excellence 2014
Miami, Florida
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
“1st class service”
5 of 5 stars Reviewed June 19, 2013

I went with my husband and 8 years old son ... we had a great time!!! the food was excellent and the people go the extra extra mile to accommodate you and please you ... the concierge Marlenis is exceptional ... she really knows the meaning of customer service, reservations agent Edwin was very patient as i changed the reservation a couple of times. the hostess Rebecca is super nice , at the check in desk Mr Metz, mr. Enrique director of services ... well everyone there is exceptionally customer service oriented ... they even named a birthday table after my son : THE ZEN TABLE ... as we celebrated his 8th birthday there. The food was really good, breakfast with lots of various cheeses and frresh fruits ... the DOMINICAN NIGHT was supberb!!! .... i will go back soon.

Room Tip: all rooms are exceptionally clean and with a good view
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review, June 29, 2013
Dear Guest,

I would like to thank you for your positive comments regarding your recent stay at Sanctuary Cap Cana.

I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs. I will share your feedback with the entire team. They love knowing that our guest appreciates their service.

We look forward to see you soon at our Sanctuary!

Best regards,

Ignacio Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,378 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (693)
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English first
Columbus, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 19, 2013

Didn't want to return home from our trip to the DR which was from the 6th to the 10th of June. I remember driving up to the hotel and being in awe. The grounds looked lush and pristine, and we were greeted with a huge smiles from the workers.
Check-in went smoothly, and thanks to Alexander, we were upgraded to a castle room. Wow.....Spectacular....Unbelievable....Amazing...are just some of the words I would use to describe our room. The view was unfathomable and words would just not do it justice! The grounds/ pools were unbelievable. Drinks were flowing thanks to Carlos and Junior, and Menor was just a breath of fresh air with his engaging personality.
With regards to the food, I would highly recommend The Steakhouse, and the Wok. At the latter, we did the hibachi, which was a fun experience. Seafood night ....hmmm....could have been foregone but from what I heard, other couples gave rave reviews about the Dominican night! Wish we had done that but lacked time! Bummer!
All in all, I would definitely recommend this hotel for couples and people wanting to have a relaxing and tranquil time.

Room Tip: Ask for room 2053!
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Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review, June 29, 2013
Dear Guest,

Thank you for choosing our Sanctuary Cap Cana for your past holiday.

We are pleased to read, that you have had a wonderful experience in our Resort and we are very glad to learn that since the beginning to the end of your stay, you have felt like a Queen.

I would like to thank you for the mention and recognition to our associates; they work very hard to please all our guests. All our team has the strong committed with all our guests in achieve the total satisfaction and always look for your wellbeing, we are very happy to read that, once again, we accomplish that goal with you during your stay with us.

Hope to see you soon in this your Sanctuary!

Best regards,

Ignacio Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montclair, New Jersey, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2013

My boyfriend and I have never been to the Dominican Republic but this place was absolutely amazing!!! We were very impressed with the quality of the drinks. We ate at every single place and enjoyed all of them. A lot of the food at the blue marlin was friend but the salmon there is absolutely amazing. The sushi restaurant was awesome and the hibachi was an awesome experience especially to meet new people since you were all at the same table. Overall we did not have one complaint. We spent most of our day in the pool with the swim up bar. While we were there Carlos and Junior were awesome. They were amazing bartenders and always were happy and energetic. They really made our day better.

Aro was awesome and funny, although I do not think this is the type of hotel for pool aerobics. This hotel had a lot of honeymooners and couples so people were looking to relax. The drinking games were fun though because it allowed us to meet couples throughout our stay.

We stayed in the junior suite and the room was absolutely amazing. It over looked the infinity pool and the ocean. With views like this I never wanted to leave. Overall I would recommend staying at this,hotel!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review, June 29, 2013
Dear Guest,

We would like to thank you for your review on Trip Advisor.

It is a pleasure to read that you had a wonderful experience at our Sanctuary, we are very pleased to know that you enjoyed our facilities, our culinary experience and the service provided for all our staff. Our main goal is the total satisfaction of our guests and we are very glad to read that we accomplish that goal during your stay.

We certainly look forward to welcoming you back in the near future.

Best regards,

Ignacio Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island City, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

My husband and I, and our two boys took a last minute family vacation for Easter. Wanting to get out of new york, a friend recommended this destination and this particular hotel knowing what a pain in the butt i am! For the first time in history i have nothing but positive things to say. Everyone, from the GM, to the housekeeping were extremely hospitable. The best thing that I could say, was that I kept looking for something wrong, but by the third day, I realized I was in paradise. One of the first things that impressed me, was the fact that the beach chairs were all set up in the morning, with the drink I had ordered the night before, one of the waiters had remembered I enjoyed it! The next thing that got me was how comfortable and how safe it was for my two boys. They had made friends with some kids at the pool, and they were so happy, and I was so comfortable because the staff had entertained them, and any mom can understand that! As the vacation progressed, it only got better. The food was on the mark every single time, not to mention the service. I wish half of the servers they had, were working in my restaurant in Queens, New York! In other words, if you're planning a trip to the Caribbean, I've been to many resorts, and Sanctuary is by far the BEST!
Mamma Gianna

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review, June 29, 2013
Dear Guest,

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff. We have a commitment to provide quality service beyond our guests’ expectations, is for this motive that our team is always ready to go the extra mile; and it becomes a reward for us every time we read the wonderful reviews and mentions of our guests. I will share your feedback with the entire team.

We certainly look forward to welcoming you back in the near future at this, your Sanctuary.

Best regards,

Ignacio Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Miami Beach, Florida, United States
1 review
5 of 5 stars Reviewed June 18, 2013

Went to the Sanctuary with four friends and had a terrific time! From the food to the servce to the accomadations. They have an all inclusive program with different restaurants, plus room service 24/ 7. The beach was beautiful with lounges, or thatched huts, plus service to bring either drinks or food.

Room Tip: depends on individual needs, some prefer close to the beach where other folks prefer more privacy
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review, June 29, 2013
Dear Guest,

I would like to thank you for your positive comments regarding your recent stay at Sanctuary Cap Cana.

I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs. I will share your feedback with the entire team. They love knowing that our guest enjoyed their stay.

We look forward to see you soon at our Sanctuary!

Best regards,

Ignacio Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2013

This resort is the most gorgeous place! The staff was wonderful, especially Hector the manager and Claudia in reservations. They did everything possible to make sure we were happy. Beach waiters and restaurant staff were super friendly! Great food and views from the rooms to die for. We will definitely be back here.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review, June 29, 2013
Dear Guest,

Thank you for share your recent experience in our Sanctuary on Trip Advisor.

It is a pleasure to read, that you had a wonderful holiday in our resort, we are glad to learn that you enjoyed our facilities and Service.

We are very grateful with your mention about our associates, thank you very much for recognize their work and for comment the details that they have had with you, our team consists of people that are always ready to go the extra mile, in order to provide an excellent service and to transform your vacations into memorable moments.

Be sure that they will know about your review and you recognition, they will be more than happy to know the good impression that they left on you.

We certainly look forward to welcoming you back in the very near future.

Best regards,

Ignacio Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2013

We booked our stay at the Sanctuary after seeing pictures from a friend's honeymoon. Neither my boyfriend nor I had stayed at an all-inclusive resort and did not know what to expect! Upon first arriving we were amazed at the beautifully landscaped grounds and the goregous structures that made up the resort. The staff immediately welcomed us and the check-in process was a breeze. A nice man took us by golf-cart to our room (Junior-Suite Ocean Front) and we were very impressed. Upon exploring the resort we found the facilites to be more than accomodating. The pools, fantastic. Drinks, plenty strong and tasty. Food, quite delicious. There was plenty of entertainment, yet at anytime you could feel like the only ones on the resort, which we found to be amazing! There is a gorgeous beach past the castle that not a lot of ppl find so make sure you check that out. Our favorite foods were the Filet at the Steakhouse and the Hibachi at the Wok. We would definitely love to go back to the Sanctuary in the near future! Make sure to meet Menor! He was such a wonderful staffer who brought a lot to our vacation!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio P, General Manager at Sanctuary Cap Cana, responded to this review, June 29, 2013
Dear Guest,

We would like to thank you for sharing your experience in our Sanctuary, with our future guests.

It is a pleasure to read, that you had a wonderful experience in our resort, we are very happy to know that you enjoyed our facilities, our main goal I the total satisfaction of our guests, and we are very glad to read that we accomplish that goal during your stay.

We certainly look forward to welcoming you back in the near future at this, your Sanctuary.

Best regards,

Ignacio Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Cap Cana

Address: Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
#17 On the Beach Hotel in Punta Cana
#20 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sanctuary Cap Cana 5*
Number of rooms: 176
Official Description (provided by the hotel):
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort

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