We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Spectacular Views” 4 of 5 stars
Review of Sanctuary Cap Cana

Save Saved
You added Sanctuary Cap Cana to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Sanctuary Cap Cana
5.0 of 5 Hotel   |   Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic   |  
Hotel amenities
Ranked #16 of 101 hotels in Punta Cana
Monroe, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Spectacular Views”
4 of 5 stars Reviewed November 16, 2012

I will start with the many positive attributes and then just a few negatives. Let me start by saying that Sanctuary Cap Cana has spectacular views!!! Every time we left our room i was taking beautiful pictures of the sea, palm trees, pools and the buildings and grounds. My husband and i were here celebrating our 23rd wedding anniversary and it was very romantic and secluded location. It really does look like all the pictures. The food in restaurants(Steakhouse, Blue Marlin and Casa Bella) and room service were all very good as well as the service. The staff is very helpful and friendly. The main pool is very clean, plenty of towels and lounge chairs, great views and perfect water temp. We stayed in the castle room 1044 , it's swim-out room. We booked oceanfront but they gave us this one and decided not to change it because it really was very nice and romantic. I mention the room # because the way this patio is situated it actually has the best view. The pool is a bit chilly but it did not stop us from enjoying it and there are steps that lead you out to a beautiful deck and Juanillo Beach.The beaches were not what i expected...i was looking for white sand with crystal clear water...these are not that. They are very rocky and a bit milky in shallow water. Ok now the reasons why i only gave 4 out of 5 stars...The smell in our castle room was very musty..all the time. I had to wash my clean unworn clothes when i got home because they smelled of an old basement. When taking a shower we had to run the water 15 minutes just to get it slightly warm. There were unexpected critters in our room everyday. So although there were a few things that were not what i expected from a 5 star resort I would still say that we a had a wonderful vacation and the views alone are enough to make me want to go back.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,745 people have reviewed this hotel

Traveler rating
    1,174
    322
    142
    66
    41
See reviews for
197
1174
23
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (478)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
PR
Top Contributor
129 reviews 129 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 14, 2012

The Sanctuary Hotel at Cap Cana has to be one of the most beautiful resources anywhere! It has everything from golf to private and shared pools to a beach! It has many incredible views from the rooms, overlooking the ocean. We had a Junior Suite at an ammazing price due because we went for a wedding and they had special rates. The food is the only thing that isn't up to the far-out place it is, but you can dine there with ease. I think it is because the chain that is administrating it has not given this hotel the place it deserves in exposure, so it doesn't meet the economic expectations. The surrounding Punta Cana area has great restaurants so don't let this stop you from the experience!

Room Tip: Get at least a Junior Suite with an ocean view! The prices are still great! It doesn't matter ho...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed November 13, 2012

We just got back from our Honeymoon. This was a great trip. Not a giant resort, so if you love lots of people and different restaurants everynight, then this is not the place for you. Also, there were children at the resort, we thought it was adult only. All the staff was kind and friendly and we were immediately upgraded to a villa upon our arrival. We will definitely be going back.

Room Tip: Grab a villa or a room in the castle.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, South Carolina
1 review
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 12, 2012

Just got back from Sanctuary Cap Cana. I took my wife there for a surprise birthday trip. I, like many others, read the reviews that made this a bit of an anxious trip: low occupancy, restricted restaurant availability, the lack of a proper website, the change in management, etc. While Sanctuary isn't the perfect spot for everyone, I think it is a WONDERFUL destination as long as you understand what it is, and what it isn't.

Grounds:

SCC is probably the most beautiful property I have ever seen. The grounds are lush, well manicured, and a joy to look at. The attention to detail is amazing, as it is with all aspects of this property. The buildings look elegant and very Old World but are modern in every way.

Pools:

The pool areas are very well kept. The primary pool nearest the ocean is gorgeous and basically the focal point of all activities. The swim-up bar is nice and the bartenders are terrific. The staff taking orders from around the pool are also very good.

The pool furniture is excellent and there are plenty of umbrellas, which was an important point for me.

The Rooms:

The vast array of housing options is almost mind-boggling. Even the most basic rooms are terrific, with 600 sq ft of stone, tile, modern bathrooms, excellent beds, and ocean views. Many of the suites have private pools, or swim-up pool decks. Some are high up with expansive views of the ocean. The sunrises each morning are world-class. Gorgeous is not a good enough word to describe them.

Every room in the resort faces the ocean with the exception of the swim-out units.

The Restaurants:

For our stay, there was usually only one dining option for each meal... although you'd have to add the pool-side ordering to that equation. While this sounds bad, the fact it, that's about all you need considering how the resort operates. The food was almost always excellent. Breakfast was usually in the Casa Bella restaurant where you could sit inside or outside under beautiful arbors. The buffet of fruit, pastries, and other breakfast food was outstanding. Fresh squeezed juices included orange, grapefruit, passion fruit, and watermelon. An omelet and waffle station was manned and the cook did a great job. Coffee? World-class.

The steakhouse was good, and the strolling singers were terrific.

The crown jewel of the restaurants, though, is the Blue Marlin restaurant. Thatched roof, open air, built right on the ocean, with eclectic lighting makes for an incredible setting during day, and even more so at night. Again, the food was excellent during out stay.

The Staff:

Do not visit SCC unless you are ready to be treated to possibly the best staff I have ever met at a resort. From the concierge desk to the pool-side staff, each was friendly and worked hard to meet our expectations. Personal thanks go out to Chantal, Robert, Rolando, Wendy, and many others who we got to know and some of who learned our names and greeted us by name when we came in.

Negatives:

There are negatives to SCC. First of all, the beach, which scenic, is not very good for swimming or walking. You can get to Juanillo beach easily, which is better for walking, but still not what you'd think of as a gorgeous beach like that in the Carolina's or Florida. The beach does tend to collect seaweed which is routinely raked up and carted off by staff. In addition, there is a surprising amount of small pieces of glass in the sand, most well worn, dull, and harmless, but it does give one pause. Bottom line, the beach is for looking at, not walking or swimming.

The Casino was not open.

There are a large number of lounges on the beach for those wanting to be away from the pools, and they are very nice, but not shaded.

Wireless Internet is not available in the rooms, but there is excellent ethernet. Do yourself a favor and take along a Zyxel travel router (http://amzn.to/XyGhI1). Plug it in you've got great secure Wifi for your room. Ours worked flawlessly for our entire stay.

Take a flashlight if you plan on walking the grounds at night. The walkways are not brightly lit (beautiful, but not bright). You'll appreciate having a flashlight with you.

Very poor cell signal. Some people could call out, many could not. My wife and I are on Verizon. She has an iPhone 4s and I use a Droid X. Neither of us could call out. Use Skype, instead.

No enclosed Bar. The Love Bar is cool, and there is seating both inside and outside, but there is no AC. Most of the time this is not a problem as the breeze off the ocean is great, but if you should have a hot sticky night with no breeze, you'll have a hot sticky night at the Love Bar.

Mosquitoes. There are mosquitoes on the grounds, but you only tend to deal with them if the breeze is not blowing... and you are near heavily planted areas. Bring bug spray or just move. We actually never resorted to bug spray as it was pretty easy to deal with. When choosing lounges at the pool, choose the side towards the less planted side. This is NOT a deal breaker, at least it wasn't for us.

Very few dining options outside the resort exist. When you visit SCC, you're probably gonna stay on SCC for the duration. You don't have to, you can go to the two restaurants at the Marina, or have a cab take you back towards the airport, but we never felt the need. We enjoyed the setting, the food, the staff, etc. enough that we were happy staying put.

Odds and Ends:

There are plenty of excursions available with transportation leaving SCC if you want to go snorkeling, zip lining, sailing, fishing, etc. No worries there. The concierge desk makes it easy.

Tips:

If you stick with a Junior Ocean Suite, request an upper floor so you can see the sunrises.

Take the flashlight and travel router.

Take your own sunscreen. Very expensive in the resort shop.

Take something equipped with Skype for calling home.

The white "house" wine is a Spanish Sauvignon Blanc. We thought it was excellent.

The burgers are not very good... everything else is great poolside. Grouper "burger", the ceviche is awesome, as is the Cuban sandwich. Almost all main dishes are great. The gazpacho and flan are surprisingly good.

If you want a truly upscale experience, far different from the hectic buffets and crowds of Bavaro, strongly consider visiting Sanctuary Cap Cana. We loved it.

Walt

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 11, 2012

Beautiful property, Great pools. Quiet. If you want to relax and be treated well this is a great place. Staff was attentive, professional and very service conscious. My wife and I didn't think the food was special but there was plenty of it and the restaurant facilities are very nice. Small beach and private pools at the resort with a nearby long stretch of public beach that we felt like we had pretty much to ourselves. Wish there had been a casino. Had one once or have the capabiliities of having one but not open. Went to the Hard Rock casino which is 30 minutes away and had a nice time there although they tried to sell us a package before we convinced them that we just wanted to go gamble.. I thought this was strange but we dealt with it. We were with friends and that allowed us some interaction that you might miss. Not sure we wouldn't have been bored as activites seemed a little limited. Guess it just depends on what your expectations are. Would go again but would brush up on my Spanish first. Golf course there is amazing with many ocean views and challenging holes. More than a fair test for my 10 handicap and the fore caddies were great.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2012

Santuary Cap Cana is an excellent vacation place. It is located in Juanillo beach, which is one of my favorite beach in The Dominican Republic. The service was great and the food was exquisite. Can't wait to go back!

Room Tip: All rooms are great, specially the ones with the ocean view...
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 11, 2012

I was at Sanctuary this past February and went back to celebrate my birthday.

I was upgrade to a Monarch Suite. It overlooked a beach that was practically deserted. The room was on the far side of the property, but I still felt safe. I had a ride back to my room every evening and the driver made sure that I entered the room safely.

The food was great. Breakfast was served every morning in the Casa Bella. Dinny made fabulous omelets to order. For lunch, we never left the pool as they had a pool side menu. By the end of the week, Gari knew what time to ask us for our order. For dinner, there was either one or two restaurants open. If there was only one open, they had a limted menu from either the wok or the italian restaurant. The service was great and they go out of their way to get what you request. We were at the Steakhouse and asked for a dessert from the Blue Marlin. Juan (one of our favorite waiters) ran down to the Blue Marlin to get it for us.

We stayed by the pool with the beach to our backs. The beach is small. Seaweed does wash up, but everyday they are out there cleaning it up.

The only thing lacking was the entertainment. They had activities planned for every day by the pool, but none of them occurred. They claimed that the audio system wasn't working. It didn't bother me since I just wanted to relax by the pool. There is not much nightlife. The love bar did have some activities at night, but wasn't very crowded.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Sanctuary Cap Cana? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sanctuary Cap Cana

Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Hotel
Sanctuary Cap Cana Resort
Address: Boulevard Zona hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Punta Cana
#4 Family Hotel in Punta Cana
#8 Best Value Hotel in Punta Cana
#14 Luxury Hotel in Punta Cana
#14 On the Beach Hotel in Punta Cana
#16 Business Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sanctuary Cap Cana 5*
Official Description (provided by the hotel):
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Tingo, Caribbean Online Mgt Corp., Venere, TripOnline SA, Hotels.com, Otel and Jetsetter so you can book your Sanctuary Cap Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sanctuary Cap Cana, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.