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“If you have trip insurance, cancel going here!” 1 of 5 stars
Review of The Royal Suites Turquesa by Palladium

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The Royal Suites Turquesa by Palladium
4.5 of 5 Resort (All-Inclusive)   |   Calle El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic   |  
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15% off + Webcome Package
Ranked #27 of 99 Hotels in Punta Cana
Charlotte, North Carolina
1 review
7 helpful votes 7 helpful votes
“If you have trip insurance, cancel going here!”
1 of 5 stars Reviewed August 10, 2013

This was our first and last all inclusive trip and if we weren't with a group of friends we would have left early.

PROS:
*Nice spacious swim up rooms- that's the only way to go.
*Great housekeeping staff but don't plan on sleeping in, they start early knocking
*Nice Beach/View
*Pretty Property

CONS:
*The food is nasty at every restaurant, worst I've ever had, ALL 8 of us got sick during the trip and 50% went to the doctor when we returned home and still 4 days after returning home, not back to 100%.
*The mattress is rock hard, plan on waking up with back and neck cramps
*The check in staff is rude, not willing to help you and not accommodating at all
*Practice up on your Spanish, many of the staff don't understand English and lots of them do understand but pretended to "no comprendo"--tips $$ help and then they all of a sudden understand
*Be prepared to be sold on lots of excursions- we always felt like we were being hustled to buy jewelry or art or some sort of souvenir
*We had to beg lots of the cart drivers to take us back to Royal Suites
*The gym and towel huts were always out of towels- "come back in 30 mins"

Room Tip: Definitely go with the swim up rooms
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  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, August 13, 2013
Dear ID30,


Received a warm greeting from the staff of The Royal Suites Turquesa by Palladium, we want to thank you for dedicating your time to share your experiences concerning your stay.

We would like to apologize for the inconvenience you had during your holidays, but I assure you we will consider your suggestions, we are working to improve our services.

Once again thank you very much, we invite you to return in any season of your preference.

Greetings.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (607)
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Georgia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 4 cities Reviews in 4 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 9, 2013

We loved this place. Check in was fast and efficient. We were greeted with warm towels to wipe our hands and face with. Then we were given a tasty cocktail. By the time we got done our beverage, we were being escorted to our rooms.
We didn't get a swim-up room because they are further down form the beach and beach front pool. Our room even had a great ocean view from the pool. loved the pillow menu and our room always had a nice vanilla aroma therapy candle in the room when we came back from diner.

The food was great. I loved having the gourmet and buffet child free. The other specialty restaurants has great food but, sometimes the amount of kids could get overwhelming.

The best beach chairs are located here! Padded and comfortable. Great close proximity to the water, not overcrowded and plenty of sun or shade. Very clean and the service was fast and the drinks were served cold. We have gone five times and this place was the BEST!!!

Room Tip: The swim up rooms are off the front side of the hotel and do not have ocean views. We stayed in a no...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, August 13, 2013
Dear jerseygirl74,

From the staff of The Royal Suites Turquesa we want to thank you for dedicating your time to share your experiences concerning your stay.

We are proud that once again you chose The Royal Suites Turquesa, trusting that we will give you your well deserved vacations.

Once again thank you very much, we look forward for your return.

Greetings.
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Mississauga, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed August 9, 2013

This is the first review that I have struggled to write because our experience was much more than an incredible room, beautiful beach, great food and good drinks. This last trip was about an overwhelming feeling of abundance, love and caring. There are vacations that are pleasant but forgettable, some that are very enjoyable, while others exceed expectations and then the very few that become trips of a lifetime. Our most recent trip falls into the trip of a lifetime category, an experience that still leaves us feeling overwhelmed and grateful for the generosity and kindness that was shown to us from the moment that we arrived to the time it was for us to leave. This time as we left the resort we once again found that we had tears in our eyes not because our trip was over but because of the overwhelming feeling of gratefulness for the experiences that we had during our stay.

Arrival in Punta Cana
The airport experience can not be describe as anything more that chaotic. Systems have changed since we first started going to Punta Cana and the introduction of immigration and scanning machines without any system of lines is a hair raising experience for two veteran travellers. However battling this frenzied free-for-all is worth it knowing what is on the other side. Depending on the number of planes arriving the whole experience can take approximately 45 to 60 minutes.


VIP Transfers
We had arranged VIP transfers this time rather than taking the provided packaged transfers. We are so glad that we did. The experience was quick and easy. We were at the resort in approximately 25 minutes.


Arrival at the Resort
It had been approximately 16 months since our last visit to RST and we were both like little kids staring out the transfer windows as it drove through the Palladium property at the lush gardens and both exclaiming "did you see", "oh look there is..." and "remember when we..". VIP transfers dropped us off at the entrance to RST lobby where we were greeted by head bellman Tomas. We felt like old friends returning home. Tomas quickly took our baggage from us and lead us to the desk to register. Registration began with a glass of champagne and warm welcomes from both Michalina the RST bartender who brought for us our champagne and the front desk staff. The paperwork was minimal and you are provided with two room keys and an information package including an updated map. Next our butler Andres arrived in the lobby, exclaiming "You must be Ken and Paul, we have been waiting for you.". As Andres brought us to our room he asked where we wanted to dine that evening and if there were any special dinner arrangements we would like for him to make for us. We explained to Andres that we only dine at the two RST restaurants and find that there is enough variety there for us. We were also thrilled to find out that we had been upgraded from our junior deluxe swim-out to our romance swim-out suite. Andres showed us around the room and drew our attention to the paperwork that could be filled out to request special requests for time to have the room made up, pillow requests etc. Within moments of Andres leaving our luggage arrived.

The Room
The Romance swim-out suite for us was just perfect. When we first walked into the suite we were greeted by flower arrangements, aromatherapy burning an incredible citrus scent, a beautiful fruit platter and other welcoming gifts. We were so overwhelmed by the beauty and generosity that went into welcoming us back home to the RST. The Romance Suite is decorated in a very spa like way with lots of white linens and decor. The room is furnished with a very comfortable and firm king size canopy bed, two bureaus, a lounging area with two chairs and table, a divan and table at the end of the bed. The room is supplied with a flat screen tv with a large selection of English and Spanish channels for those interested in watching television, along with a dvd player and an Ipod docking station. In the corner of the room you will find a round Jacuzzi tub big enough for two or more. The romance suite is also outfitted with romance lighting that is illuminated when the other lighting is turned off, giving the room a romantic glow. The Romance Suite does boost a separate bathroom with double sinks, a separate toilet and a shower system with numerous jets and steam features, not to mention radio and telephone. We joked that the only thing that the shower system did not offer was a spray dial with sunscreen! The Romance swim-up suite has two sets of sliding patio doors that open to a double sized patio. The patio contains a pair of loungers, chairs and small table. The piece that makes this room perfectly ideal for us is the pool area. We love being on the corner of the building and the expanse of pool this location provided. It really did feel like we had our own plunge pool.

The Staff
For us the staff are the individuals that truly makes this resort change from great to extraordinary. We want to highlight some of the incredible experiences that we had with the staff. However we do want to point out that these are mere examples and that each day from the moment we walked out the door to evening arriving back at our room we were overwhelmed by the generosity, kindness and friendliness of the Palladium staff.


Each member of the front desk staff were warm and welcoming and always very accommodating to any requests. They really made us feel like we were important and wanted to ensure that our holiday was perfect. There was never an issue exchanging larger American dollars into smaller bills for tipping. Even when passing by in the lobby Charlyne and other members were quick to wave and smile.


Each morning as were were leaving for breakfast or for our trip to the beach we were greeted by our maid. She was always quick with a smile and a good morning. We were thrilled with how thorough she was in keeping our room clean. When we checked in, we completed a form indicating the time that we would like our room made up in the morning and in the evening. Each day like clockwork that is when the room was made up. There was always an abundance of linens that felt like they had been recently upgrade. For those needing facecloths we always had three or four delivered each day. Every other day we could always count on a new towel art arrangement. Each evening while we were out for dinner housekeeping would replenish the towels and straighten the bedding.


Bar Staff are always friendly and happy to make for you your favourite concoction. Gabbi at the RST lobby bar made the most extraordinary Brandy Alexander's that make the perfect pre lunch and pre dinner drink. Hilaria the supervisor of the palace lobby bar and RST lobby bar was always quick with a smile and hug and before you knew it, she was ensuring your favourite drink arrived. To help us celebrate my birthday she ensured that champagne arrived at our room. She really helped to make our vacation extra special. We can not say enough thank yous to Hilaria for all of the kindness that she showed us.



Butlers were always more than willing to meet any of your needs or requests. They really wanted to ensure that your holiday was all that you hoped it would be. We were very fortunate to have Andres and Juan working as a team taking care of us. They always ensured that our needs were taken care of and went that extra mile, checking in with us regularly to see if we needed anything further. Whether it was securing dinner reservations to helping to locate a tea candle for your aromatherapy burner to helping you to have a light-bulb replaced--no request went unattended by our team. We also were so impressed that Melky who had been our butler several times before also checked in with us to ensure that we were having a great holiday --even though we were not in her building on this trip.



The Restaurant Staff --what an incredible group of people! These hardworking individuals truly touched our hearts, kept us laughing, and were a major component of what made this the trip of a life time. It is so hard to describe the great lengths that these individuals went to ensure our every need and desire was met and it was done with compassion and generosity, not simply because it is their job. It is the little things that they do that make you feel special, like going out of their way to say good morning, remembering your favourite table, decorating it with flowers or offering to bring your favourite drink. We really felt that these individuals got to know us to the point that after a few days at dinner we let our waitstaff recommend or choose for us what we would be having and allowing them to surprise us. They took great pleasure in this and were quite honoured to do so. It also helps that we have a broad palette and enjoy a variety of foods. While all of the individuals did an incredible job special mention must be made to Pedro, Micalia, Fedelciro Icantious, Berraso, Marta and Jose Carlos for all of your special attention. While there are many new faces at the Royal Gourmet with individuals like head m'aitre'd Juan and Fransico moving on to new ventures and new resorts, the two RST restaurants have not missed a beat ---in fact they are stronger, more attentive and more detailed orientated than ever. What an amazing team.


Management
This is a team that cares and truly wants you to have the experience of a lifetime. A special note must be mention about Octavio. The Palladium Brand is fortunate to have such a hardworking and dedicated representative. He is service oriented and connects with individuals in a way that makes them feel that they are the most important clients at the resort. Octavio listens attentively and is always eager to hear how your vacation is going. We were so pleased to be able to connect with him on this trip and spend some quality time. What a gem!


The Beach
Pure white sand and turquoise waters --perfection. The Punta Cana beach is great for those who love to stroll. There is also a small flea market to the right where you can barter for jewelry and trinkets. For us beach time though is spent bobbing in the ocean for hours or lying basking in the sun. There were always plenty of beach chairs to be had and for the most part shade was available, though sometimes only under a palm and not always one of those coveted papalas. For us shade is not an issue and we enjoyed having full sun spots along the waters edge. The RST does offer beach drink service and morning bottle water delivery. For those eager to have their drink order filled the pool bar is in short walking distance to the beach.



Dining
A highlight for us when on vacation is the dining experience and RST exceeds our expectations. To be clear we eat exclusively at The Royal Gourmet and Chantrelles and over two weeks we did not become bored or disenchanted. These two restaurants are dedicated exclusively to the RST which is adults only. We understand that buffet restaurants offer a potential faster dining options or the opportunity to pick and choose your food directly from the chafing dishes for the more finicky. Similarly others feel the need to venture to the other alacarte restaurants located throughout the Palladium properties to satisfy a more limited palette. As mentioned before there is enough variance on the two menus at the RST restaurants for us that we did not feel the need to venture to the other restaurants ---plus we did prefer to remain adults only. Dining for us is an event, with a typical lunch lasting two hours and dinner lasting three and The Royal Gourmet and Chantrelle provided this intimate and attentive dining experience. It is important to remember that these two restaurants are Gourmet restaurants and are not your typical American chain or roadhouse type restaurants ---the food is different, it is gourmet. Many of our meals were comparable, if not exceeding the quality that we have experienced when vacationing in Paris, France or while dining out in Toronto or Montreal.

For breakfast and lunch we dined in the Royal Gourmet. Mornings provide alacarte menu options and a buffet offering hot and cold items. We loved the Eggs Benedict, French toast and pancakes. Ken had a great cheese omelet several mornings. Most mornings with did opt to select only items from the buffet for breakfast, keeping it light and saving room for incredible alacarte lunches and dinners.

Each lunch the menu changes at the Royal Gourmet ---offering incredible duck dishes, delicious steaks, amazing ribs and shrimp. No lunch would be complete however without a visit from the dessert trolley, offering a different flans, cakes and mouses each day. During our lunches wine, water, champagne (cava) and Baileys flowed liberally.

Then there were the dinners at Chantrelle, what an incredible experience! You read about the cheese fondues and Chateaubriand and it is true these are all incredible but one must also mention the incredible salmon, the great rack of lamb and the delicious duck, to name just a few of the other incredible options. Our favourite dessert does still remain the crepe Suzette but we did try and enjoyed many of the other desserts. Our only miss step was trying the creme brulle which is not what we understand creme brulle to be. This is not how we have experienced it in either Canada or France. It was more of a pudding ---not to our taste. This however in 14 nights was the only stumble and it was quickly rectified with a different dessert. Here as at lunch the red wine, water, cava and baileys or other liqueurs flowed very liberally.



Evening Entertainment
Pre-dinner drinks were taken at the RST lobby bar, dinner was an event, then occasionally we would go for drinks in the palace lobby. The resort does offer a popular cocktail bar called Hemmingways with piano music being played, as well as resort shows and live music being played in several lobbies. But for us a nightcap in the RST lobby was taken if desired and then a late night swim in our section of the swim-up pool. That made for us perfect a perfect evening.



Threat of Hurricane!
While on this trip we were in direct line for the arrival of Hurricane Chantel. We were thoroughly impressed with the way in which the resort managed this threat. We were kept posted of the situation via frequent written updates. Some services were altered to ensure the safety of guests and staff. Fortunately for us Chantel changed her path and the sun continued to shine for us. It was so nice to see however a resort that is pro-active rather than re-active. Great Work!



The Experience
As I started out, this trip was a trip of a lifetime and no review can begin to describe for you the experience that we had at the RST. It was so much more than an incredible room, a great pool, an amazing beach and food that makes your mouth-water. It was about a connection with people ---reconnecting with each other, amazing connection with staff that we think of as dear friends and family, plus the opportunity to meet new friends from around the world. We did see individuals and have read reviews written that focused on a couple of 1 inch by 1 inch tiles missing in the pool, an encounter with a staff member who had limited English or a stain on a bedroom chair where someone clearly has sat with or left a wet bathingsuit or sat to apply sunscreen, we too ran into these situations but the difference for us this is not what made our experience. For us it was the experience and attention that the RST staff have shown. When we think of what we are looking for in a holiday --great service, attention to detail, amazing beach, swim up suites, outstanding dining options and did I mention great staff , why would we go anywhere else. We are now planning for our return trip to the RST.

Room Tip: The swim ups are our favourites and if you are going to celebrate a special occasion why not splurge...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, August 14, 2013
Dear PaulandKen,

Received a warm greeting from the staff of The Royal Suites Turquesa, we wants to thank you for dedicating your time to share your experiences concerning your stay.

Comments like yours are the best motivation; thank you very much.

Once again thank you for choosing The Royal Suites Turquesa and for trusting that we will give you your well deserved vacations.

We look forward for your return.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed August 8, 2013 via mobile

Had we not been upgraded, we would have been very disappointed!! The RS are great, bit tired but comfortable, there can be an issue with room key cards not working, DVD players don't work but other than that- fine. We tipped our maid at the beginning and the room was always clean but nothing spectacular (no towel animals!!)

Food is to a good standard but hate to think what it would have been like if we had not stayed in the RS, booking at the restaurants made it a lot easier.

Grounds are beautiful and well maintained. I agree with an earlier review - swim up rooms are too remote, better to be near the pool, you cannot hear anything from your rooms which is great.

Main issues - lack of service, attitude of some staff (so rude at times which really annoys me), if I order a diet coke, that's what I expect, not a full fat one!! I expect the water to be cold, not given to me from the side because they have run out of cold water!! Not enough ice machines. I emailed Ronnie Avalo, the reception manager on numerous occasions and have never received a reply. I waited 5 hours at reception to get a room change as the AC wasn't working in our room (to be told I should be grateful that I had been upgraded from Bavaro to RS!!). AC in restaurants, lobby and bars was non-existent. Staff allowed non RS holiday makers in the RS area. Smoking was not permitted in the swim up pool area but staff allowed it!!

I compared this holiday to my holiday in Mexico last year, we stayed at the Grand Palladium Colonial and had the best time!! Everything including the staff was brilliant!! Such a shame the Fiesta Group who own this hotel chain do not follow up on complaints/issues!

I would not return to DR but would go back to Mexico!!!

Such a shame!!

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, August 14, 2013
Dear Andrea R,

On behalf of The Royal Suites Turquesa by Palladium we want to thank you for the dedicated time you spent to share your suggestions.

Politely we would like to apologize for the inconvenience, thanks to you and other customers suggestions we are working to improve our service.

One more time thank you very much,

Regards.
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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2013

We were treated like Royality from the moment we arrived.. At the Airport To Check In to Our Room... And everyday till we left! It was Perfect ! We cant fault it in any way at alllll ! Some people on here have the wrong attitude, if you relaxed and maybe had massage & afew cocktails.. it would have helped you unwind big time.. then maybe you'l even manage to have a good time. Food, staff, bar, pool, beach, gym, spa, activity were all perfect and amazing. We were looked after everywhere we went.

So what more do you want?

You Can Go Anywhere In The World And Have A Good Time If You Have The Right Attitude Peeps!

We Love You D R
Mwahhhh

From Mr & Mrs Jackson x

Room Tip: top floor royal suite defo good view x
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, August 14, 2013
Dear MISSY J,

We are really thankful the precious time you dedicate to share your good experiences in the hotel with us.

It is a satisfaction to know that you enjoyed your stay at our resort and that we have totally satisfied your needs.

We will be waiting for your next vacations.

Thank you very much.
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Marysville
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 7, 2013

I recently traveled to this resort for my honeymoon. The resort property is amazing and the beach is the best I have seen. We were very disappointed with the butler service. Jose said he would be there daily if we needed anything. Well, we only saw him 2-3 times the entire 7 days. We requested 4 waters and 4 Sprite every day in our mini fridge, and we never got them. We had to ask multiple times for them and still didn't receive them.
The beds are super hard! We work up daily with neck and back pain. We were shocked that a nice resort would have the cheapest, worst beds.
The food and drinks at the resort were ok, nothing great. I enjoyed the steaks I had, but my fiance got sick from the food. The frozen drinks are terrible, don't even bother getting one.
The restaurant hours are not convenient. Breakfast opens at 7AM, lunch not until 1PM, and supper 6:30-7:00 depending on restaurant. Those are not common times to eat. I say, breakfast 6:30AM-9:30AM, lunch at 11:30-1:30, and supper from 5:30-7:30PM.
Be prepared to deal with way too many foreign, rude people at the resort. It gets very tiring to listen to 3 different languages behind you in line or at the beach.

Overall, the resort itself is nice, but they need to work on some things. Better dining times, better food and drinks, and either fire the butlers or get some that actually work.
We will NOT be going back.

Room Tip: Good luck...might as well sleep on the floor as it is softer than the beds.
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, August 14, 2013
Dear James E,

With all our affection we want to thank you for your commentaries, we apologize for our services and that we do not full fill you expectations as well, you help us to increase every day,

Once again thank you very much,

Greetings.
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Plymouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 6, 2013

My boyfriend and I used Trip Advisor to help select the hotel we would stay in for our holiday in Punta Cana. There were so many good reviews about this hotel and we felt it was important to read other people views because it would give us a clear picture of what to expect. I can honestly say i'm glad we made the right decision. I was impressed from the moment we arrived and it didn't stop until we left for the return flight home. The staff on the reception were very helpful and there was no language barrier as they understood English very well. We were assigned a private butler who gave us an overview of the areas on offer within the Hotel and the facilities that we shared with the other hotels on the resort :) Then he took us to the hotel room; i was amazed by the high standard and quality of the furnishing in the room ; it certainly was 5 star standard. The maid cleaned the room daily and it was always to a high standard and she was very friendly :) We both loved the tranquil environment within the hotel (with it being adult only) and this was even more apparent when we relaxed around the private pool .... Total bliss :)

The food at the two exclusive restaurants for the hotel were of a high standard, so much so that we chose to dine there for breakfast and lunch every day and ventured to other restaurants on the resort for the evening meal :) The restaurant bookings for the evening meal were organised by the private butler which made the holiday experience even more relaxing and stress free :)

I wholeheartedly recommend this hotel to any couple who are looking to treat themselves to those extra comforts that make your holiday a dream holiday :)

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, August 14, 2013
Dear Lucy G,

From the staff of The Royal Suites Turquesa we want to thank you for dedicating your time to share your experiences concerning your stay.

We are proud that once again you chose The Royal Suites Turquesa, trusting that we will give you your well deserved vacations.

Once again thank you very much, we look forward for your return.

Greetings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Suites Turquesa by Palladium

Address: Calle El Cortecito | Playa Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Casino Hotel in Punta Cana
#22 On the Beach Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#35 Romantic Hotel in Punta Cana
#37 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Royal Suites Turquesa by Palladium 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Royal Suites Turquesa is an exclusive VIP area of 140 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalized service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more   less 
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Also Known As:
The Royal Suites Turquesa By Palladium Hotel Punta Cana
Royal Hotel Punta Cana

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