Just spent a brilliant return visit to the RST. We enjoyed our first visit back in 2009 but this one was even better having been upgraded to a swim up room (5309). Service is impeccable around the pool and on the beach. No complaints at all except I think towel cards ought to be issued as towels were constantly left on the sun beds on the beach when people had returned home or couldn't be bothered to take them back to the towel station and occupying beds which could have been used by other people. Apart from this, everything was perfect.
Check in and out was quick and the welcome drink of cava on arrival much appreciated. We ate in all the a la carte restaurants apart from the Japanese (not through choice but didn't have time!) and every one was first class apart from a few, one of which kept us waiting for an hour before being served with our starter. Other than that the food and service couldn't be faulted.
The rooms were always kept clean and tidy and beds were turned down every night ready for us to get into. The gardens are kept meticulous and the gardeners and workmen around the complex are always polite.
The train and golf buggies around the RST are brilliant. The train even stopped for us to load our luggage on on our return and took us the few yards to the lobby!!
Can't really think of anything else to say except you will not be disappointed if you stay at the RST. You have the benefit of being able to eat at any restaurant in the 3 hotels and can reserve the a la carte restaurants easily with the concierge who we found to be very helpful.
Do try La Chantrelle restaurant which has been added onto the Gourmet since our first visit. The food was exceptional but I think our favourite was the French restaurant which we visited on our last night. The lobster and sea bass were to die for. One tip, if you are having steak and you don't want blood in it, ask for very well done and no blood!!
All in all had exceptional service from everyone at the RST and would love to return sometime in the future.
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 140 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalized service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana