We spent 8 days at the Royal Suites Turquesa from Feb. 18-26th and it was Wonderful. This was our first visit to this resort, although we've been to the D.R. several times. Let me start with the staff. Our main butler, Andres, was FANTASTIC. He assisted us with everything we requested. He had a beautiful smile and a kind word each and every time - we couldn't have asked for a better butler to assist us and we look forward to coming back and seeing him again. Snyther also provided excellent service . The other staff including the room attendants, restaurant staff, bar staff, towel service staff etc. etc. were ALL Fantastic. The service did not change whether we tipped or not (there were times when we just didn't have cash at hand) and it was great to be treated with excellent service, whether there was a tip or not, and regardless of the size of the tip. The beach was BEAUTIFUL. I read lots of reviews prior to leaving and I was concerned about finding chairs etc. I will say that we went down to the beach early in the morning (approx. 6:15-7:00 am) to get our pick of a bed/hut etc. and it is true that if you don't arrive early, you probably won't get a hut or beach bed. However, at all times throughout the day (and I was at the beach every day), I saw chairs available and there were usually a fair number of somewhat shady spots available due to the large number of palm trees by the beach. Usually later in the afternoon (3:00 pm and after) huts/beds started to become available again. We didn't mind coming down early as we are beach lovers and we found a beautiful bed and/or hut every single day. The food was amazing - we did not have one single meal we didn't enjoy. We ate mostly at our own 2 restaurants (which were awesome) and we ate at the Meditaranian, Brazilian and Japanese restaurants as well - all of which were also excellent. The service was excellent as well - we don't speak Spanish, but we found the staff very willing to work with us to ensure we got whatever we wanted - of course there was the odd mix-up, but it was always corrected fairly quickly and with a smile. I also want to mention Dulse Maria, the WONDERFUL WOMAN who made the crepes every morning in the Gourmet restaurant - her smile and warm welcome were as lovely as her wonderful crepes! The room was large and beautiful. It was a bit of a walk to the beach, but it was quiet and lovely. There were a couple of small issues with the room i.e. the shower doors never quite worked properly and there was a leak over one of the bathroom sinks. The air conditioning didn't seem to be working properly and it never seemed to keep the room very cool - but given the luxury of the room and the beauty of the grounds (Breathtaking to say the least), we could certainly live with a few quirks in the room (we only slept there anyway). The spa was a wonderful part of the facility. We each had 1 massage and we both LOVED them (excellent)!!! We used the spa pool, hot tubs, vapor room & sauna for about 1 hr. or so every afternoon and found it was great way to cap off our days at the beach. I would highly recommend this facility and we very much look forward to a return visit. Susan & Marg
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 140 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalized service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana