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“Paradise after getting acquainted” 4 of 5 stars
Review of The Crown Villas at Lifestyle Holidays Vacation Resort

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The Crown Villas at Lifestyle Holidays Vacation Resort
Columbus Torre1 | Playa Confesi, Puerto Plata, Dominican Republic   |  
Hotel amenities
Ranked #16 of 43 hotels in Puerto Plata
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Paradise after getting acquainted”
4 of 5 stars Reviewed 6 days ago NEW

The resort is beautiful and there are many things to keep you entertained while vacation in Puerto Plata, DR. There are a few things that you should be aware of that may help your stay start off smoother and save you some of the confusion we encountered.
1) There are LOTS of stairs. If you are traveling with someone who has a hard time getting up and down stairs, Dominican Republic is not the place to vacation. My mother-in-law was vacationing with us and she has bad knees, so she had an extremely hard time getting around.
2) The menu in your room/villa for all the restaurants in the resort are ONLY for dinner. Most of the restaurants are open during lunch time, but they don't serve anything on the dinner menu.
3) When the concierge comes rquests the restaurants you would like reservations at for dinner during your stay, this is only a prefered list. You may or may not get the times or restaurants you request. You can however call VIP services at 5pm the day of the dinner to see if there are any cancelled reservations. We had to do this a few days because we were not in the mood for the food that the restaurant we were assigned to had and we had no problem getting another restaurant and we visited during peek time as well.
4) Restaurants close between 3-6pm each day to clean up and prepare for the dinner crowd. Keep this in mind when you are planning your meal times.
In the beginning getting acustomed to everything was a bit of a challenge, but overall the experience was fabulous. The people are amazing and very friendly. The welcome party was alot of fun! There is so much to do and just not enough time to do it!

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, 4 days ago
Dear Angela Z, on behalf of the management we would like to thank you for taking part of your time and posting this review on trip advisor.

It is always a pleasure to learn that our guests enjoy our services and facilities and as I could read if you feel you missed something we will be happy to host you one more time as soon as you can.

Thank you one more time & looking forward to welcoming you soon!
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247 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Belle River
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 26, 2014

4th time at the villas. Beautifully appointed with a chef that comes to cook your breakfast to eat at either your private yard and pool or inside the villa. Maid service also daily to clean the entire villa and make some amazing towel animals etc on your bed. All resort facilities included and the benefits of being upgraded to the gold bracelet which pretty much gets you in anywhere in the resort. Incredible service at the beaches, pools, restaurants and pretty much anywhere on the property. We also had a golf cart included to get around on if necessary. Will be back next year once again. This place sets the bar really high for the others to attempt to compete with. Top shelf everything at the bars.

Room Tip: No bad villas. If you have a golf cart it is no problem anywhere. If not then try to get one near th...
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, March 1, 2014
Thank you very much for taking part of you valuable time and let us know how much you enjoyed your recent vacation with us! Our team works hard to provide excellent service so it is always gratifying when that is reward with kind words. We will certainly pass on your compliments to the staff
We very much look forward to welcoming you back ,

Best regards,
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Ringwood, New Jersey
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 16, 2014

We returned 2 weeks ago, vowing never to back to this place. We were never told about a " sales presentation" being part of our weeks vacation and were greatly offended when Alfredo wouldn't stop following us everywhere we went, especially coming and going for braekfast, until I agreed after 3 days, to take his "tour" to see the whole resort. Alfredo turned us over to his "brother in law", who did his sales pitch on us.
After an hour of seeing where we could'nt go in the compound and repeatedly telling him that we're not buying, he took us to a shuttle stop to get back to our area of the resort.
For 4 days, we couldn't get both the hot water and cold water to work at the same time- either no hot water, or scalding hot water from both the hot water and cold water faucets in the bathrooms and showers.
There were never enough chaise lounges at any of the pools or beaches. The food was ok at best. The hotel staff and dining staff at all the restaurants were mostly attentive, except when trying to get a second glass of wine.

  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, February 22, 2014
We wish to express our sincere apologies for any inconvenience that you may have encountered during your recent stay with us and the same time thank you for taking part of your valuable time to share your experiences with us as we sincerely appreciate all types of feedback so we can focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities.

We sincerely lament that your vacation experience did not meet your expectations fully but hope you do reconsider visit us again.

Best regards,
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Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 13, 2014 via mobile

My group of six just returned from a pretty fantastic vacation. Our villa was not the "updated" villa, but we were very happy with our accommodations. The food was fantastic, we loved the Brazilian, Azul, Jazz and Mexican. We also enjoyed the pizza and pinini's at NV beach and the oysters and burgers at Deja View beach. The bbq at our villa was super! Service was great and we received everything we asked for on our liquor order daily. As shareholders, we were disappointed to learn upon our arrival that our villa was unavailable due to overbooking and our group was put into a presidential suite (beautiful), but we were disappointed about the loss of time we experienced checking into our confirmed villa the next day. We would have gladly booked our flights the day after if we were informed before of the overbook. The VIP party was amazing and we also loved the bravissimo show.
I feel that the overbooking needs to be addressed, but if you are flexible to not getting exactly what you booked months in advance, this is a place for rejuvenation, relaxation and FUN!

Stayed February 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, February 22, 2014
On behalf of the management, we thank you for choosing us as your holiday’s destination and taking part of your valuable time on posting and honest review.

We very much appreciate your feedback, as it is through this medium that we are able to address guest issues / discrepancies and be able to provide a high level of guest satisfaction.

Looking forward to welcome you soon

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howell, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 1, 2014

I was vacationing with 7 other friends at this resort. We were all very excited about spending a week together in what we thought was a lovely resort. We were almost immediately disappointed. Upon arrival at the Puerta Plata airport we were supposed to be picked up by a stretch limo. Instead we were greeted by a run down mini shuttle bus. We took a 30 minute drive through small dingy towns to the resort. When we tried to check into the resort we were advised that instead of getting the 5 bedroom villa that was promised and confirmed, we could only get a 3 bedroom villa that accommodates 6 people. We had 8 people in our party. The check in staff seemed rude and unaccommodating. We were told that the only option we had was to have 2 people in our party stay in a hotel room on the other side of the resort. We opted to all stay in the villa, but unfortunately 2 of us had to sleep on the couches for the entire week. The villa seemed very outdated and appeared to be in need of maintenance. Five light bulbs were out when we arrived in the bathrooms, closets, and living room. We called maintenance and they came and replaced them. We found out very quickly that that was just the beginning of our issues. Our water would constantly go out completely in the entire villa, sometimes in the middle of a shower, and we called maintenance at least 10 times during the week. When the water didn't go out completely, the pressure would go so low that the water would trickle out of the faucets. We were all given 1 bath towel and 1 washcloth per person. we had to share 1 hand towel per bathroom. The shower did not have any shelves or anywhere to put the soap or any shampoo bottles so we had to put them on the floor. One of the beds had bed bugs because myself and the other person that was sleeping in the same bed would wake up every day with bites on our bodies. After I returned home it was confirmed by my doctor that they were in fact bed bug bites. Considering I had such a horrible experience I feel it only fair to point out some positives. The V.I.P. beaches and pools were very nice, the food at several of the restaurant was very good and authentic, most of the staff was very friendly, and our housekeeper/cook at our villa was very nice. Two of us went to the spa for a massage and had a pleasurable experience. Overall however I have to say that our entire party agreed that we will never return to this less than adequate resort. We find it incredible that people would actually buy ownership into this terrible place. We heard similar complaints throughout our stay from other people experiencing over promising and under delivering. Save yourself the aggravation and go somewhere else!!!

  • Stayed January 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, February 3, 2014
Dear Angela

On behalf of the Management and the whole LHVR team, please accept our sincere apologies for any instance of inconvenience experienced during your stay with us. Please rest assured that your experiences are certainly not the norm of our service levels or standards, as we as we pride ourselves on providing a quality vacation experience for all our valued guests & especially our members.


Best regards,
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Jackson, Wyoming
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 31, 2014

Just returned from our second trip and can't wait to go again. Every need was met, no detail overlooked. The staff sincerely "works for you". Stayed at VE13, very quiet and secluded. Mark Austin was up front and honest on all aspects. Worth booking through him, incredible value. Villa's are great with breakfast and a BBQ. We were told we couldn't reserve a specific villa as the resort assigns it just a couple days before we arrive. Two years in a row and they did a great job in assigning. We can't imagine anything else one would need. We did 2 excursions. Snorkeling and Zip Lining. I would suggest the smaller boats for snorkeling as the yacht was a lot of travel time. Granted they treated you very well but we would have liked to have spent more time snorkeling. Zip lining was great. First time and definitely not the last. You must book so you do not miss the Sunday Party. Last year we did not make it and after this years party we will never book without making sure we are there for the party. Whether it's a family vacation or a couples romantic get away this place has it all.

Room Tip: The resort picks your accommodations in the class you book a couple days before your arrival pending...
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, February 3, 2014
Dear Brenda

On behalf of the management, we thank you for choosing us as your holiday’s destination for a 2nd occasion and taking your time on posting an honest review about your experience with us on Trip advisor, we sincerely appreciate all feedback

Looking forward to welcome you again as soon as you wish

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 26, 2014

We booked our villa through Prestige Worldwide Vacations and they were a pleasure to work with. Reed and Lisa were very responsive to every email and phone call and answered every question prior to our travels. Since we booked through them, we were given the gold bands that allowed us access to many more places than other vacationers. NV beach was our favorite, and we became quite close to the staff there. It was never crowded and the service was awesome. We were also allowed a golf cart that made it easy to get around such a large resort! The villa had a few minor issues, but Indiana, our representative, was there to check on us and take care of our problems in a timely manner. It was a pleasure to stay here, visit a new country and meet some lovely local people.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, January 27, 2014
On behalf of the management we would like to thank you for taking your time on posting such a nice and positive comment; we sincerely appreciate all feedback.

It is a pleasure to know that our staff is providing our guests with the natural warm hospitality that characterize the Dominican people and that you were able to experience it at its most. Please be assured that your nice comments will be forward to our staff.

Looking forward to welcoming you soon again!
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Additional Information about The Crown Villas at Lifestyle Holidays Vacation Resort

Also Known As:
Lifestyle Crown Villas Hotel Puerto Plata
Lifestyle Crown Villas Hotel
Address: Columbus Torre1 | Playa Confesi, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#11 Top resorts Hotel in Puerto Plata
#14 On the Beach Hotel in Puerto Plata
Official Description (provided by the hotel):
The Crown Villas are the ultimate in luxury and exclusivity, as each is a small estate home with sumptuous, private three and four bedrooms that offer guests a unique and exclusive vacation experience. All of these villas are a classical Spanish Mediterranean style architecture, with red tile roofs, stucco plastered archways and distinguished stone columns with generous tropical gardens where hibiscus, bougainvilleas and other magnificent tropical plants abound. All have a private swimming pool, shaded terrace, veranda, kitchen, and a full private bath leading directly off each bedroom. The villas are furnished with rattan, elephant bamboo and a natural Caribbean wattle work and are equipped with air conditioning, overhead fans, and cable television. The Crown Villas are part of the all-inclusive Lifestyle Holidays Vacation Resort and guests have access to all the facilities of the Resort (excluding the V.I.P areas). A personal maid and an exclusive menu in each of the seven Resort restaurants complete these perfect accommodations. ... more   less 
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