This review is for Crown Residence Suites only.
We were upgraded from two one bedroom suites to one 2 bedroom suite, because they messed up our reservation.
The VIP Beach is really nice. There are huge canopy beds (some were bunk beds) all over and small whirlpools every 15ft or so. You can also order light fare at the bar 11am -5pm.
They advertise 11 restaurants but only one or two open daily. They also get limited amount of reservations per restaurant. We were a party of 6 and were only able to dine at one restaurant. Even with that one reservation, we had a hard time getting a table for 6. They only take reservations from 9am-11am.. but you have to be there at 8:45 to even attempt to get a table. Their reason for only opening only 1-2 a day is because they're low of staff.. likethat should be the guests concern.
The pools have no lifeguards and the water is too warm. It's also very dirty. There was a performance with fire torches and floating beds in one of the pools.. the next day the water was still filthy with residue from the show.
The front desk is only open until 11pm and they are extremely unprofessional and rude. You have to constantly remind them of things and they get upset when you do.
There is no room service.
Our minibar was stocked every other day.. and only because we requested it.
Housekeeping also came by every other day.. again only when requested.
There was a hammock stand with no hammock in our patio. We requested one the first day of arrival and received it on the last night of our stay. This is only because we kept reminding them that it never arrived.
The couch in the room was filthy.
The patio door was broken (wouldn't lock), the TV had static on every single channel, there were dead bees and flies in the bathrooms every day. And I'm almost 99% sure there were bed bugs in the beds. I was really itchy when I slept.. it also could've been the lack of room service in the already disgusting room.
- Also Known As:
- Lifestyle Holidays Vacation Club Crown Villas Hotel Puerto Plata
- Lifestyle Holidays Vacation Club Crown Villas Hotel
- Lifestyle Crown Residence Hotel
- Hotel Lifestyle Crown Residence
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