This hotel was a pure relaxation spot. From the second you walk in, you are entering a peaceful oasis of escape from the daily grind of life. The hotel itself is gorgeous. We stayed in a junior oceanfront suite on the first floor of the property. We had a shared patio so if you want something more private, I recommend asking for a higher floor with a private balcony. Everything is very clean and the beds are beyond comfortable. The hair dryer is very powerful and great if you have long hair. I was taken aback by how green and lush all the plants were. While ocean views are always appreciated, it was nice to see some variety with the beautiful trees all over the beach and property. The hotel was covered in orchids, my favorite flower. It was just gorgeous. There are only 50 rooms at the property and even though we saw other people, we truly felt like we were pretty isolated most of the time. It was very quiet. They also have a rooftop pool with four private infiniti edge hot tubs. The pool and hot tubs are open 24 hours so it was great to go there at night and hear the waves crashing, as we overlooked the ocean.
The spa, while small, was very luxurious and relaxing. I had an aroma therapy massage and also an beachfront massage. Both massages were great and helped me relax. You can use the sauna and steam room for free, you just need to book an appt for them.
The food in both Veranda and Lucia restaurants were very good. For breakfast in Veranda, they have a buffet out. If you want hot items, be sure to order off the menu for things like french toast, pancakes, eggs, etc. Also, they suggest you make a reservation for dinner in Lucia, but I'm not sure you would actually need to do that. There is a main bar in the center of the lobby. I highly recommend the dinner on the beach experience. It truly was a great way to end our trip.
If you have children, this is probably not the resort for you. There are no kids activities and no kids menus, etc and it's more of a tranquil escape for adults than rowdy children. Also, there is NOTHING going on in terms of nightlife at this hotel. Nothing. So do not go there expecting to be entertained at night. It isn't going to happen. There is nothing to do. So be prepared to go in and relax. The staff is super friendly and kind and go out of their way to help you.
All this wonderfulness being said, I do have a few items to point out that kept me from giving this hotel five stars. They do so many difficult things right, that it's just a few simple things that could really push them over the edge that they don't seem to do, despite many guest mentioning it:
Beach service. There is none despite them saying there is. The first day we sat out on the beach and no one came out to us to offer us beverages or anything. We went to the towel guy and he was able to get someone to come over and take our order. We placed our order and heavily tipped and then he never came back after that first round. The second day, a guy named Santiago totally made the day amazing. He came and checked on us all throughout the day. We ordered tons of drinks and food and made it worth his while and it made our day fabulous. Then the next two days, we had zero people come out to us on the beach again. It's just such a simple thing to have a dedicated waiter or even the towel guy to take drink orders and it truly would make people's experiences much better if they don't have to constantly get up to get things and leave the beach.
Another minor thing are the outdoor showers. They only have full body showers, which end up drenching you if you are trying to just rinse your feet. It would be great if they could also add just a foot shower like some places have so you can choose if you want a full body rinse or just to wash the sand off your feet.
And lastly, the bath amenities are amazing but it would be great if a real hair conditioner could be added instead of the combo shampoo/conditioner. For those of us with long, thick hair, we need a real conditioner to do the trick.
Other than those three little things our entire trip was extremely memorable and we can't wait to go back. It was truly a beautiful hotel, great staff and relaxing place.
- Official Description (provided by the hotel):
- Located on the exotic north coast of the Dominican Republic and directly on the crystal water, Casa Colonial Beach & Spa is the ultimate, world-class resort. ... more less
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- Also Known As:
- Casa Colonial Beach And Spa
- Casa Colonial Beach Hotel Puerto Plata
- Hotel Casa Colonial Beach