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“DO NOT GO TO AQUA VILLAGE BEFORE READING THIS” 1 of 5 stars
Review of Aqua Village & Spa

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Aqua Village & Spa
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Cofresi, Puerto Plata, Dominican Republic   |  
Hotel amenities
Ranked #14 of 42 Hotels in Puerto Plata
Fort Worth, Texas
1 review
38 helpful votes 38 helpful votes
“DO NOT GO TO AQUA VILLAGE BEFORE READING THIS”
1 of 5 stars Reviewed August 11, 2013

"We were at the resort in February and had wanted to stay for about 2 weeks. The resorts
online ad showed a lounge chair on the ocean and when we called, they said that this
was an oceanfront property. They also said that transportation was included in
the all inclusive, so that we would not have to rent a car. Sounded good, and we
went. Let me tell you what we found
1] The location on the "resort" is in an unsafe area right next to a huge garbage dump in the middle of no where. We were told not to leave the resort on foot because it was not safe.
2] There was NO ocean access. There is a very rough mud and rock path going to
the beach which requires you to go over a wild land with wild livestock and
large hills which is not walkable. This can be accessed by horse back if you dont mind the dangerous road, but the beach area is covered with garbage, with NO facilities at all.
3] The resort says that they are affiliated with what they call a VIP beach for
the Aqua Village guests. This beach is a 20 minute drive away and we could not
get a ride there through the resort until the 7th day we were there. When we got
there, the beach was a public beach that was very dirty with garbage covering
the sand area. I gave the person who was giving out the beach chairs a tip to
rake up the garbage, but his rake broke after 5 minutes and so he couldnt clean
and left. The spot we were taken to was right next to 2 overfilled gargbage cans
that attracted all the local stray dogs who were looking for food scraps and it
also attracted flies. You could not leave your things on the chairs and go into
the ocean, because the locals walked by looking at what you had. There was also
a shopping area by the beach, with local crafts. Aqua Village sent an employee
with each guest into every shopping booth, saying it was not safe, but in fact I
saw the Aqua Village employee getting a kick back for everything we bought. We
felt smothered and lied to. You also cant come and go, since you are tied to
getting a ride back to the resort, when they are available to take you back.
4] There is only one tiny pool at Aqua Village and the water is freezing
cold. We did not see anyone swimming the entire time we were there.
5] There is only one umbrella by the pool for shade. If you need that sun
protection, you better be the first person at the pool, otherwise you are out of
luck.
6] The food is a buffet with out any information cards telling you what it is.
Most of it is unrecognizeable. The waiteress tries to explain what the dishes
are, but her english is very limited, so she usually cant tell you. Most
dishes are made with banana, so if you dont like banana for all 3 meals, you are
basically out of luck. They reuse the food. What was left over for breakfast and
lunch is incorperated in the dinner dishes. No covers are over the salad area,
so flies are landing on these buffet items. The first day I suggested labeling
the buffet and it was not done in the following 12 days we were there. There is
also only one desert option which they run out of, so if you are not the first
one eating diner you might not get any. In general the food is not good, and there
are no other options if you dont have a rental car.
7] There is no area to gather and sit with other guest other than the pool which
is infested with mosquitos after dusk and molarea is prevelent in the Dominican
Republic, except for the cigar lounge. We went in there and there were rats
running on the cieling beams which they cant get rid of due to the roof being
thached. And if you want to stay there anyway, the servers dont come there to
offer you drinks. You have to go out to the one bar and hope there is someone
there to give you a drink.
8] There is only one person who is the waitress and bar tender for the whole
day. We were never offered a drink poolside, even non alcoholic, unless we
hunted her down. So it may be all inclusive, but with these difficulties, it is
totally not worth it. Also there were many large bees at the pool area, with no
bee traps or repellant, it made staying poolside for any length of time
undesireable.
9] So that leads me to describe the rooms. They are stand alone hut like
structures. The front entrance door has a large glass insert with no curtain. So
everyone walking by can see in when the light is on at night. Most people taped
newspaper over the glass for privacy. There was also a one inch gap under that
front door which allowed lizards, frogs and bugs to crawl into our room. We also had a spider the size of a human hand in our room and with no phone service at the resort, you have to fend for yourself, since you cant call for help. When we were inside, we stuffed a towel under the door to avoid this, but when we left, the gap remained open.
19] When we first got to our room, the door lock did not work and the window, with no
screan was open and there was no handle to close it or hinge to keep it closed.
There is no phone service in the resort,in andy of the huts, so we had to walk to the front
office to let them know. It took several hours for someone to come, and we could
not leave the room without a door lock.
We had brought an apple into the room and with in one hours the area was
infested with ants, so forget about eating in your room.
20] The cieling light flickers on every 10 seconds or so all night long after you turn it off. I was
concerned with the electrical issue or light malfunction for our safety and also
because it is difficult to sleep with the light flashing. No one was able to fix
this problem. We also whitnessed this same propblem in other huts when we were visiting other guests in thier huts This electrical problem is scarey. Can you imagine, no phone and no
one on duty at night in an unsafe area with out a rental car.....
21] The resorts claims to have an activity coordinator but let me assure you
that there are only 2 activities. One is horseback riding with only one path,
which is that dangerous mud and rock path that I described above which is
dangerously steep with wild animals. We also saw employees throwing tree
branches and rocks at the horses to get them to go into the coral area. That is
animal cruelty, and than you entrust those animals, who are also very thin with
your life for the ride. You might ask why would we ride, but after 7 days of
NOTHING to do and no car rides available through the resort and having no where
to walk to due to the unsafe conditions, we just did the horseback ride.
22] The other activity weekly is COCK FIGHTING. It is the big event there weekly
attracting many locals who enjoy this. It was very bloody and cruel.
23] The television broadcasts hard core porn 24 hours a day with out any way to
block this from your tv. If you are planning to go with children, just know this
in advance.
24] The work out area is in a open garage stall. There is one weight bench and a
tread mill that can not be used due to no electricity in that garage stall.
25] They advertise free 4 wheeling, but there is no where to ride on property
but the dangerous steep path I described above. They do ask for money for gas for the 4 wheeler use.
26] This hotel is very small, I think they had 12/14 huts that were considered
useable and not very occupied, so if you like to meet new people and make new
friends, this is difficult.
27] We got sick from the food on our 11th day and asked the manger Don Gains if
we could leave 2 days early. He agreed, but they did not credit us for the 2
days as agreed. I was told after we got home that they needed the credit card in
hand to do a credit to our account, since they charged for the two week stay on
the day of our arrival. I requested a check for the two days but they said that
they were unable to do that either. I have been emailing and calling manager,
Don Gains for months, since February and now it is August, to get the 2 day refund
as he agreed, but they have not done so.
I FEEL THAT I OWE FUTURE GUESTS TRUE INFORMATION BEFORE YOU SPEND YOUR HARD EARNED VACATION DOLLARS AND VACATION TIME AND GET DISSAPOINTED!!!!!!
28} oh I forgot to mention that the Spa that they advertise is a hut with a hot tub
that was broken the whole 12 days we were there and the other one was broken
too."

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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32 reviews from our community

Traveler rating
    21
    8
    1
    0
    2
See reviews for
7
13
1
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Any
English first
Cabarete
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 5, 2013

This is a small and former cabana which has been pumped up and given a new lease on life. The rooms are more than adequate and some are quite upscale. The food is good and though it is an all inclusive, it is not as all as the normal kind. But it is certainly enough. The people are what makes this place shine. Excellent management, bar service, chef, housekeepers and groundkeepers. The management runs an excellent operation. Pricewise, especially with the specials, this place is a lovely local getaway for us living on the North Coast.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dongaines, Director Comercial at Aqua Village & Spa, responded to this review, August 7, 2013
Google Translation
Gracias por su visite. Siempre quieramos nosotros da mejor servicio.
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Sunnyvale, CA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2013

My mom and I stayed one night at Aqua Village & Spa in May 2013 when the resort was running a $39 per night special promotion (food not included). What a deal! The resort is absolutely beautiful, and the staff and security guard are super friendly. We got room #16, which was a standalone 1BR unit that we really liked. It was very clean, and the shower had great water pressure.

The next morning, we walked around the resort, taking lots of pics since it was so pretty. We were very lucky that it was sunny that day! There are small tables around the pool, and they allowed us to eat breakfast there instead of in the dining area. Our entire experience at Aqua Village was a wonderful way to start our 10-day trip to the DR. It's too bad we only stayed there one night, but we had already planned on driving to the Samana peninsula the next day to explore other parts of the island.

If you are staying in the Puerto Plata area, I would highly recommend Aqua Village in Playa Cofresi over the all-inclusives in Playa Dorada.

Room Tip: The resort consists of many "casitas" (little houses). I'm not sure if all the 1BR un...
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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dongaines, Director of Sales at Aqua Village & Spa, responded to this review, June 27, 2013
we thank you for your comments and hope that on your next trip that you will be able to enjoy more of our hospitality.
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long island, usa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 8, 2013

my wife and I needed a hotel that would allow us to bring our dog, a tiny chihuahua. Aqua was the first one we found and to our suprise, it was the greatest decision in our trip to Dominica Republic. The atmosphere is a tropical paradise, the staff is extremely friendly. there are many things to do, horse riding, quads, a farm with many animals and a spa. The private resort is very relaxing. The food is beautiful and delicious. The staff was great, Angelo the driver will bring you anywhere you need to go. Maria can take care of all your food and drink, the chefs are easily 5 star, the best. the grounds are always in perfect condition. The rooms are private and Carmen does the best keeping them clean and tidy. Also there is great security day and night keeping the whole place safe. Aqua is located very close to the main city, Puerto Plata. We will defidently come back to celebrate our 2nd wedding aniversary. Trying anywhere else would be a mistake, thank you Don, Adriana and ALL THE STAFF !!!!!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dongaines, Director of Sales at Aqua Village & Spa, responded to this review, June 27, 2013
Thank you for your comments and please accept our thanks for your visit.
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Nassau, New Providence Island
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 29, 2013

My then fiance and i had such a wonderful time when we visited Aqua village and Spa in February for Valentines that we decided to get married there when i returned for vacation.
Wow,i cant begin to explain what a magical romantic wedding it was!! Not only is this place extremely clean and beautiful but Once again the staff surpassed my expectations with the planning of my wedding and reception which took place at the hotel.
Adrianna at the hotel took care of everything prior to my arrival including decorations,photos, cake, food for the reception and flowers. Everyone was so excited about having a wedding at the resort and we were treated like celebrities!!!
What my husband and i love most about Aqua besides the great food and beautiful private rooms is the superior service. They have a salon and spa and they brought a lady in just to apply my make up for the wedding! The ceremony was wonderful, the decorations beautiful and the food exquisite.Aqua Village and spa is the perfect ,relaxing get away you need and now i can add the perfect place for a wedding. Thanks Aqua for making our wedding wonderful.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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dongaines, Director of Sales at Aqua Village & Spa, responded to this review, May 30, 2013
Thank you for your kind comments. It is however guests like you and your husband who make our resort what it is. We were so pleased to be of assistance and as you know it was our first wedding. Thanks again and we hope to exceed your expectations on your next visit.
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Puerto Plata, Dominican Republic
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2013

Spent just 1 day this time but it will be more the next time and I'll even bring some friends. In the DR for business but I had time to myself so why not enjoy it. For less than the cost of a hotel room with no frills I had an absolutely great day doing nothing but relaxing. I was able to mellow out by the pool and even went on a comfortable horse back ride towaards the end of the day. I was pleased with the quality of the rest that 1 day and night gave me. I will be vactioning here in the near future. Aqua Village has everything.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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dongaines, Director of Sales at Aqua Village & Spa, responded to this review, May 29, 2013
We are always pleased when we have fulfilled our goal of pleasing our guests. Look forward to improvements when you return ; we constantly try to upgrade our offering.
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Ottawa
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 26, 2013

Ding and I stayed at this resort from Mar 04 - 11, 2013.
It is definitely a beautiful spot. The workers there were extremely friendly and trying to please always. Rooms were comfortable, very clean. Would have liked some sort of cabinet in bathroom to place our toiletries. The stables and the horses were in excellent shape. We got to admire a new foal. Got to see the cockfights which was very entertaining.
We were given a choice to stay or move after one week, which just doesn't ever happen. We did move but simply because it was too quiet and small for our liking. Being able to go to the beach whenever would have been an asset and it is a work in progress.
Our waitresses Maria and Jenny were lovely people and always there for us.
Don was amazing. I think it was difficult to look after such a small crowd, food wise, etc. Thank you Don for the use of the computer at any time. It was much appreciated. Keep up the good work!! Probably will go back at some point, when you've expanded.

Joan Gorr and Erwin Dunlop,
from Balderson, Ontario, Canada.

Room Tip: Not too close to stables.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dongaines, Director of Sales at Aqua Village & Spa, responded to this review, May 27, 2013
Thank you so much for coming and we do hope to see you back again soon. The work is progressing on our Beach Club and we expect to have a grand opening of the Beach Club at Aqua Beach in the near future. Follows us on Facebook and we'll keep you up to date.

Thanks from the entire staff.
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Additional Information about Aqua Village & Spa

Address: Cofresi, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 42 Hotels in Puerto Plata
Price Range (Based on Average Rates): $
Number of rooms: 30
Official Description (provided by the hotel):
Exclusive private club complex that delights in offering Gourmet Dining at all-inclusive prices, Cigar Lounge, Wine Cellar, Spa treatments and beyond. Whether you come with your family or single and come with a friend either male or female you will be welcome and can be assured of having a great vacation. Imagine being able to go to the stable on site and choose the horse you want for your morning ride or being able to go to the garage and choose the Quad bike that you will see the sights on. NO MINIMUM STAY, 24 HOUR RECEPTION,ALL UNITS HAVE PRIVATE BATHROOM. ... more   less 

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