Overall the property was very nice, it does however make a difference who you book your vacation with because that determines the color of your wristband and the type of accommodations and service you get. We booked our trip with Cheap Caribbean as VIP which was supposed to be a step up from other accommodations, however, the room they gave us did not look anything like the web site and the overall attitude at the front desk was lacking. I had asked to change rooms from the one they gave us as it was on the ground level and the location was sketchy. Only until they realized that my friend spoke Spanish did they decide to move us to another building when originally "they had no other rooms available". After our second day there upon purchasing their Lifestyles Holiday Vacation Package, which I might add was a mistake, did we actually receive VIP service that allowed us onto member only beach areas and name brand alcohol that was only available at certain bars. On a positive note the rooms and grounds were kept very clean and most of the staff, aside from the front desk experience ,were very friendly and accommodating.