Came here with a friend for a long weekend during Labor Day 2013. Overall, a pleasant experience! Friendly/engaging staff who always made us feel welcome and at home, especially John Cena, Johnny Bravo, Lenny Kravitz, and Conejo. The servers at the buffet/restaurants were also very friendly and warm. The rooms were kept very tidy and the air conditioned room temperature was perfect after a long day in the sun. Our room in building 5 was a close walk to Casablanca (buffet), pools, and the beach.
Free WiFi at VIP beach from 9am - 6pm was also a great addition. Free WiFi in the rooms would have been better though.
The food was never disappointing, but I was never blown away either. Generally good but not great, except for the Sunday welcome party where choices were plentiful and quality was excellent. The drinks could've found a happy medium - I always found them to be at two extremes - either very weak, or very potent. Also, being awakened at 8am by the cleaning staff every morning was rather bothersome. They're very understanding, however, if you ask them to come back later.
Overall, a great time! Thank you, Tropical, for a great vacation!