It was my birthday vacation and the best ever! From arrival to departure I was treated well by all staff, and I enjoy the beauty of the place.My room modern, spacious, comfortable, clean and the fridge was stacked each day.The VIP welcome party was so classy on the beach the show and dancing was unforgettable. I had the the best time & the Valentine's Day show by the pool. They had professional performers & singers. I was impressed. The VIP sushi bar was the best place to snack the best organic veggie burgers! The VIP bar also had top shelf liquors & "NO" you dont have to tip to get attention! I tip mostly everyone because of the service . They made me feel like a queen and I do it just for that. Even when I do not tip because I do not have any change...I felt so welcome and got 100% service!
The Brazilian restuarant was my favorite went twice.The manager and staff made me feel so happy, felt pampered! Blue Lagoon also has a beautiful atmosphere and I enjoyed the seafood I ordered.Enjoyed the horse back riding, helocopter ride but the spa & massage was the best! Not pricey! All the staff got a "A" rating but I want to thank Ricardo (Kathy) for giving such special attention to my birthday breakfast! She gave me a cake with candles had the guys sing happy B/D to me & gave me a box of chocolate from Spain! She made my day! There are so many names of ppl that I would like to thank for making my vacation special.At the Casablanca it serves a variety of foods...always something to eat and enjoy! Staff well trained, courteous and all spoke English! I especially would like to thank the RCI representative (sorry I forget her name) who set up courtesy travel for me from POP and reserving my restuarant reservation for the week! She was always available to me for sharing information & making me feel welcome. Lastly checking in and out was a breeze & it was nice you can enjoy a drink at the lobby bar by a lovely bar tender...She is sweet..The shuttle service on the property were all efficient and there was no problems getting around. Going back in September I shared my experience with my family & friends!This was one of my best vacation ever..5th time to Puerta Plata but first time here! I give it Excellent rating..Miss everyone & Miss the resort! Verona
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