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“Overall Very Good” 4 of 5 stars
Review of ClubHotel Riu Bachata

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ClubHotel Riu Bachata
3.5 of 5 Resort (All-Inclusive)   |   Bahia de Maimon, Puerto Plata, Dominican Republic   |  
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Special Offer
Up to $2000 Resort Credit
Ranked #7 of 41 hotels in Puerto Plata
Toronto, Canada
1 review
6 helpful votes 6 helpful votes
“Overall Very Good”
4 of 5 stars Reviewed January 14, 2013

Food was almost the same every day - need to have more options and varieties.
Entertainment was not bad - almost the same every night - the timing was late especially for families who have kids. Need to be done before 9:30 - my suggestions right after the kids show at 8:30

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (461)
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Burlington, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 14, 2013

To start, we went to this resort for a wedding with 16 people of all ages. It is most definately, not a 5 star. At best, a 2.5 start. I am majorly disappointed that RIU would let this hotel bear their name. None of the 3 RIU's on this strip are and don't be fooled. All of the guests, including the couple getting married were so disappointed. I can't believe her travel agent planned her wedding here...
Beach - rocky, bring water shoes. You can't get in to the water without walking on rocks, in fact, for an ocean lover like myself, I barely ever went in b/c it was so difficult. Water - lovely but rocks until far out but by then, you've given up to get to the sandy areas.
Rooms - Oh where to start...The water bottles were unsealed, refurbished and refilled, with water from where, who knows. They also were not replenished. Rooms were moldy and the bedding was disgusting, old, dated, dirty and the sheets, covers, everything smelled moldy. Our towels - were replaced possibly 3 X while we were there. I called front desk numerous times for face cloths - once at the start of the vacation I received 1 - but it was removed on day 3 and never again did the front desk a) answer my calls or b) follow through with stocking my room. The couch in our suite was visably stained, all over, disgusting. There are no coffee machines in the rooms. In fact, there is only coffee at the front buffet in the mornings. So, unless you have someone who likes to get dressed and walk 2 km to grab coffee so you can enjoy a coffee on your balcony - forget it, you ain't getting any. There is NO iron in the rooms. It costs you $20 (at the front desk - you have to carry it even if you are the BRIDE) to your room and you can have it for 24 hours, then, it must be returned. Our room wasn't cleaned until close to 5 every day. Combine that with wet, dirty towels from mornings shower, it's not fun. Everyone in the party we spoke to - everyone of us - had one lamp that didn`t work.
Staff - Unsmiling, unhappy, unfriendly. Groundsman - we watched them dig and clean the sand with dustpans. They have very little tools and come infrequently. The cups and butts from the day before - not cleaned up. The chairs - not cleaned, wiped down, dried. Covered in webs, sand and other peoples spills. We had close to a carton of cigarettes stolen from our room and any money that was left out was pocketed. We quickly got smart about that. They staff act put off by your presence or any questions you ask of them. They refused to make us drinks at night that had limes in them because they didn't have any more cut up! They wouldn't go to another bar and get them either. The manager in the bar closest to the casino is a royal B. She was the most miserable cow, I've met in a long time.
Shows - bad, clumsy, ripped, old costumes. Poorly choreographed.
No beach restaurant, no nachos, no food after 12 in the bar closest to the rooms (including coffee, tea, water). You don't realize how precious coffee and water are until you can't get them within a 2km radius!
Food - don't even get me started! Its a rice, fries and runny soup on ricey beans kinda place. BTW - lunch is whats left over from dinner the night before. Beware.
Also, all the drunk bafoons from the other resorts enjoy this one too and vice cersa. If you want to party with 20 somethings or teenagers from NY - this is your place! Canadian 30+ woman, families and men, looking to relax - its a no no.
Don't do it. I will NEVER return and I'm planning a trip to the Carribean on the 25th of January and I'm counting out all RIU's after this trip. I am so disappointed with RIU and Lakeview Travel in Niagara Falls for booking this.

  • Stayed April 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camberley, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 12, 2013

Having been to the Caribbean around 8 times this is the worst place we have ever stayed and would never recommend it to anyone - how they have the cheek to call it 5 * I don't know ! No proper shower just over the bath shower head which didn't even work - toilets that blocked on a daily basis even tho no tissue was allowed to be put in them ! Fridge supposed to be filled every other day - basic water should be refilled every day as no drinking water in room and we had to ask for water as they did not fill our fridge for 3 days ! Food very boring same every day and no chance booking steak house as all gone before 7am - could not book day before but I know they accepted tips so that some people could book in advance ! In any case we heard from many people that the food was still just as bad ! Drinks were terrible so we could not even enjoy those and if you thought you could have a lie in at this place and still get a bed by the pool FORGET IT you needed to be up by 5 am to get a bed and it was like sardines with no room to move ! Entertainment virtually non existent even if you could get a seat - a lovely plastic garden chair no comfy chairs anywhere ! Beach was the worst ever been to and the trips were over priced but we thought at least we would enjoy those ! NO taking us on a city tour which basically took us into a traffic congested area on route to their equivalent of Tesco !! Which is really where I wanted to go ! You could not pay with any other currency only Peso so we could not even get water and the trip supplied none on the coach - the only good part was the cable car ride ! I can go on and on but think I have given my opinion of this place - I would like to go back to the Caribbean again but I am very dubious about the ratings given to some places !

Room Tip: Only tip I can give is go somewhere else
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 11, 2013

The hotel itself is very nice. The rooms are nice with plenty of hotwater and good water pressure. The beds however are tired and worn out. We were in the 600 building overlooking the lagoon and close to the beach. Good bar included with your room. The food was above average and tasty. I have been to a lot of resorts throughout the caribbean and this place rated number 1 for the food. Check-in was super efficient and fast. The pools were clean and well set up. The grounds were beautiful and immaculate. Now for the bad points. If you are going for the beach and to swim in crystal clear water with a sandy bottom, forget it. The beach is a miniscule strip of rocky sand that is almost completely in shade. The ocean bottom is very rocky and weedy even 500 feet out into the ocean! The water is so murky that even in 2 feet of water you cannot see your feet. The ala-carte restaurants are great if you can get a reservation. The entertainment is mediocre and about the same as any other resort in the caribean. The good point is some nights they had local bands playing which were quite good.
We would never return for the simple reason that there was no beach and the water was murky and unswimmable. We travel all that distance especially for the beach.
If you want a good massage, go to the locals at either end of the beach in the shacks and pay 30.00 for an hour of good massaging. Maria on one end of the beach and 2 other girls about a 1/2 mile away on the opposite side of the beach for the same rates. The rate of 79.00 at Renova Spa at the resort is a complete ripoff.
Also, this place was full of families with children so if peace and quiet and relaxation is what you're looking for, this is not the place. Since the beach is not nice, everyone gathers at the pools and everybody is stacked up like cordwood if you can find a place.

Room Tip: Request a room in a quiet sector near the beach if you want to sleep early at night and have peace a...
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancaster
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 11, 2013

Flight with first choice was smooth no issues at all really nice plane, service was good and was on time both ways.

Puerto plata airport was good as well, well organised and very quick, we were on the bus about 30 minutes after we had landed. Transfer was about 40 minutes you get to see a bit of the city which is a real eye opener.

Check in was again really quick you get an envelope with all info in and some stickers to stick on your cases which get bought to your room 10 minutes after you.

Rooms were all pretty much the same only two beds in each room they will put another in the room if needed, free safe, free minibar, free optics, free umbrella. The room was a nice room nothing really special but comfortable, television was not up to much we could not find any English channels but we did not go on holiday to watch tv.

Hotel was really good clean, antibacterial spray everywhere, the hotel is in a complex of 3 Rui and you can use all facilities in all 3, all on the beach which is beautiful, the hotel is massive and you have a nice walk along all 3. So many bars and snack bars we only tried a few though but we found them all to be of a very high standard. Pools were all good cleaned everyday, had to get up early for a sunbed but that's half the fun.

Food and drink all good, buy a insulated mug when you are there as the little plastic cups are not up to much we bought on the last day and we were annoyed we did not buy them on day 1, they kept the drinks nice and chilled and the wife had a very hot cup on tea in the morning, she says you should take some tetely with you as the tea bags ain't up to much.
Breakfast pancakes, sausage, bacon, eggs,all the usual stuff.
Dinners burgers they are pink inside but it soya so does not go brown. Pizza, chips, sandwiches, hotdogs, loads of other different stuff.
Tea all of the above plus things like chilli, fajitas, mash potatoes, loads of meat dishes, soups, all meals were very good.
Al la cartes we only had the steakhouse and it was really good, t bone steak, half a chicken, fillet steak all cooked and bought to your table.

Staff all really nice could not do enough for you, Fredich helped us when we were there to organise a special meal for our girls 8th birthday and he was very professional and very friendly and the minibar man was good at his job he is supposed to fill up every other day but if you see him have a chat and he will sort you what you need again a very nice man who knows what customer service is all about.

Dominican its a beautiful place, the people are great and the surroundings are just unbelievable. Palm trees, coconuts, bananas, lizards running around, golden sands, blue oceans, and the sunshine 30 degrees, we arrived back into Manchester and it was 1 degree.
We went on three trips, jungle safari which was brilliant, Paridise Island which was good, and the dolphin encounter at Oceanworld which the kids and us enjoyed very much.
It was safe to go out the complex have a walk, would not advise to drive or get on a scooter as the roads were crazy I felt safe on a big bus.

Overall it was heaven and we are planning to get back as soon as possible.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chislehurst
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 11, 2013

We have just returned from this hotel this morning. The hotel is probably one of the cleanest hotels I have stayed in 5 star and has the most friendliest staff who cannot do enough for you. The entertainment team work very hard 5 star.That unfortunately is where the 5 star in my opinion ends.The food is very hit and miss.Breakfast good some evenings Mexican and Dominican nights excellent others ok.Dont bother queing in the mornings for the A La Carte.We went to what is supposed to be a steakhouse and my partner ordered steak rare which was cremated and was so thin you could see through it. Never bothered with the italian as everyone we spoke to said it was rubbish.Wine undrinkable especially the red.
Forget having a lie in as unless you get up to reserve a sun bed(and note it was not only the germans but also the Americans and Britsand you are there after 7.15 a.m. all the beds have towels on them.
Although the entertainment team work very hard the evening entertainment is a load of rubbish and consists mostly of dancing in different costumes,getting the audience up to play silly games .Imagine Butlins with sun.I would sum up this resort as Tenerife for the americans.
Having said that we had a good time and met some nice people and made our own entertainment in the evenings.As I say the hotel surroundings,the staff definately 5 star but ujnfortunately thats where it ends.

Room Tip: We were in room 117 nice room nice view and away from the noisy bar.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 10, 2013

I have just returned from our New Year Break in Pueto Plata . 26th Dec to 9th Jan and sadly were very disappointed with our stay at the Bachata.
We are seasoned world travelers and have stayed in other Riu resorts previously in various locations but unfortunately this was the worse experience we have had and ultimately we chose to re locate at our own expense after one week and move to the Iberostar which fortunately saved the holiday.
I don't want to seem completely negative and am aware that other reviewers still have high regard for this resort so in short :-
1. All drinks were watered down. I'm not one who wants to get drunk but would like to expect that a beer or rum do at least taste correct. Even the post mix soda was diluted.
2. It was a busy time of year but every sunbed was "claimed " by 07.00am .
3. Booking for A la Carte restaurants operated from 07.00am till about 07.30am by which time they were full. This is hardly conducive to a relaxing break.
4. Entertainment relied on audience participation games with little imagination.
5. Gala Dinner on NYE was the same basic buffet but with some 4% strength "champagne" thrown in.

In conclusion. The resort is adequate, has attentive staff and can provide a reasonable vacation but in comparison to other resorts it cannot be classed any higher than a 3 star.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Bachata

Address: Bahia de Maimon, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Puerto Plata
#5 Top resorts Hotel in Puerto Plata
#6 Romantic Hotel in Puerto Plata
#6 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — ClubHotel Riu Bachata 3.5*
Official Description (provided by the hotel):
* Located on the beach in Maimon Bay * Complimentary sun loungers on the beach * Inside the Riu Resort, along with ClubHotels Riu Merengue and Riu Mambo * Main building plus 1 and 2-story bungalows * Surrounded by 50,000 m2 of tropical gardens * 9 km / 5.5 miles from Puerto Plata * 25 m / 81 ft. from Caribbean Street * 25 km / 15.5 miles from Puerto Plata Intl. Airport * 500 m / 1650 ft. from a bus stop * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Bachata Puerto Plata
Clubhotel Riu Bachata Hotel
Clubhotel Riu Bachata Puerto Plata
Riu Bachata Dominican Republic
Riu Puerto Plata
Bachata Riu
Club Hotel Riu Bachata

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