We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed in this resort” 2 of 5 stars
Review of Puerto Plata Village Resort

Save Saved
You added Puerto Plata Village Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Puerto Plata Village Resort
Apartado 716, Playa Dorada Complex, Puerto Plata, Dominican Republic   |  
Hotel amenities
Ranked #24 of 43 hotels in Puerto Plata
Key Largo
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Disappointed in this resort”
2 of 5 stars Reviewed July 23, 2013 via mobile

I have been to this country 5 times over the last 20 years. I absolutely love the people and their food. However this resort had a huge unsanitary plumbing problem which they just couldn't fix and finally after like 4 days of complaining switched us to another unit which was better but not great! The toilet didn't flush and the bathroom sink wouldn't drain. My other complaint is they claim to have 4 restaurants yet the entire time we were there (7 days) only the Buffett was open and it was pretty much the same food over and over. When I would ask about the restuarants they would say it would open the following day but they never did. Finally after complaining bec my kids would just eat snacks from their store...on the last day, they made a special dinner for us! The pool closes at 7 pm which I found very odd and the place was full of locals especially on the weekends. A bus drops them off and they take over the place. Didn't really care for that. Two more things and I'm done complaining. The maids would knock on the door at 8:30 am (waking us up most of the time) yet they wouldn't clean the room till late afternoon! And their snack store was not opened during the hours it would say it was and one day it didn't open at all! The food was mediocre at best (we went out to dinner twice which cost us about $200 American dollars each time plus cab fare bec we were tired of the same food) and the people were lovely as they always are. I recommend the paradise island tour and the dune buggy rides were fun if you don't mind getting wet! Will not return to this resort that's for sure.

Stayed July 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

408 people have reviewed this hotel

Traveler rating
    109
    128
    61
    51
    59
See reviews for
95
85
24
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Cockburn Town, Grand Turk
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 30, 2013

My wife and I got married here recently and I must say that the service is top class!!! I highly recommend it!!!
It is very good for the price and the food is top notch. The staff are very helpful.

Kerwin

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 21, 2013

I feel definitely about the rooms should modernize it a little more, in terms of restaurants is that most have to work, customer service should be more attentive to the customer, and cooks should improve a bit, but encuanto to show excellent staff, very cheerful and sociable ...... hotel structure in terms of the pool I loved it .... My recommendation to the hotel is to improve customer service ..

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 8, 2013

This hotel was very good for the price we payed.
We have stayed at 5 start hotels in the Dominican and this measured up well.
The food was very good and the staff were lovely and helpful.
The entertainment was to be expected for the Dominican.
The only let down was the room, it was musky, damp and very old.
But we just got on with it and had a great holiday!
It was a lovely place to be at Christmas.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 21, 2013 via mobile

My expectations of Puerto Plata village was pretty high, and it got shot down quick! Reasons of why i would NEVER stay at Puerto Plata Village again:

1. Front desk service, not welcoming. No explanation of where and how the resort works. When we checked in, they handed us an envelope with a remote control, activity cards, our room key, and was told "return these items at the end or you pay for it"

2. the master suite was spacious, but disgusting. furniture was out dated. the bed was uncomfortable. there were ants in our bathroom and bed crawling around the REAL flowers they put for decoration. shower and tile floors were filthy. our phone wasn't working. lamp shades had writing and stickers on it. 2 lamps weren't working.

3. only one restaurant was open the entire time we were there. the food has horrible, all the same crap. everyday. the snack bar would open 45 mins later than what it said it would. the snack bar advertised pizza, but the cook always refused to make it for us. the only thing you can get at the snack bar was burgers.

4. some of the workers kept harrassing us to try and buy a time share with them. they made it uncomfortable to walk outside, because they would always be outside. FINALLY, one of them told us that it would only take a few minutes. AFTER we declined the time share offers, all of the workers' attitude did a complete 180. Not so friendly anymore, and became arrogant. BAD SERVICE. RUDE.

5. "all inclusive" was a joke. everything opened LATE and everything was closed at 5pm. tried to rent bikes for 3 days.... DID NOT GET TO RIDE A BIKE ONE TIME. the workers in charge of the "all inclusive activities hut" were RUDE AND ALL DISMISSIVE. not at all accomodating.

with all that said, the excursions and the little shopping we did is what MADE our trip... we had to spend an EXTRA $400 to better our vacation. we did meet a handful of GENUINE workers at the resort, but MAJORITY of them were was rude, sad to say.

The two excurions we did were the City Tour via taxi and the 27 Waterfalls.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brentwood, New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 18, 2013

not worth the trouble, rooms are very dated. The only good thing about the place was the pool, food was always recycled, staff was nice, entertainement mediocre, the beach was far from the hotel, had to be driven there,

Room Tip: the place was very dated and so far from the beach, nothing in their ad comes close to the real deal...
See more room tips
  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 7, 2013

The villa were nice and clean. It was home like feel the grounds kept nicely.
The food and drinks was very good and the service was nice as well. The pools were nice and the activities were cool also. The staff are very friendly and i would stay here again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Puerto Plata Village Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Puerto Plata Village Resort

Address: Apartado 716, Playa Dorada Complex, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Top resorts Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Priceline, BookingOdigeoWL and Despegar.com so you can book your Puerto Plata Village Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Puerto Plata Village Hotel Puerto Plata
Sun Village Resort & Spa

Owners: What's your side of the story?

If you own or manage Puerto Plata Village Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.