This place has a really nice ambiance, and for the lack of restaurants in Puerto Plata, is actually a very good find. Me and my friends went there because we read good reviews on tripadvisor.
So we went, the place has an indoor and outdoor seeting option, we want the outdoor air for smokers, and for taking some drinks on a social night. Let me narrate a little more, we work in the hospitality business, and know how this all works.
So we notice how the waiters somehow were too busy to take our orders, we take it easy because we are on vacation. A lady, apparently a manager or owner is passing around asking how everything is keeps us happy, but still no waiter.
Waiter finally arrives, we make our order. Would you believe me if I told you a group of 4 people, with a simple salad and a shared grilled combo took more than 45 minutes to get their meal?
Not only that, but several people had to re ask what our order was like 30 minutes after we ordered and we were a little bit uncomfortable already. If it weren't for the lady circling around, and minding us, our meal would have taken 2 hours to get there.
After an eternity of waiting, we have to say we were very pleased with the food, it was a surf and turf, good quality and quantity. We also got a complimentary mamajuana shot, that soothed us.
We didn't complain because we were on vacation mode really didn't want any uncomfortable moments, but we really have to mention this, and applaud the blonde ladie's diligence with her customers. We noticed she was helping everyone out, and also solved our order mishap, while our waiter didn't.
All in all, yes, come to this restaurant, it's delicious.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 9, 2013
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Thank you so much for taking the time to write a review and providing us with your feedback. We truly appreciate it.
I'm happy to hear you enjoyed your meal but disappointed that we did not meet your overall expectations where service was concerned. We certainly do strive to provide an excellent service at all times but I realize that occasionally, we can slip.
We hope this will not keep you from coming back to visit us the next time you are in Puerto Plata and give us a chance to make it up to you.
I also sent you a personal message to offer you a gift certificate for your next visit to make up for the inconvenience you experienced with us. I hope to hear from you soon.
Thanks again for your honest feedback and we hope to see you again.
Joanne & the team!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.