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“Superb Hotel – Let Down By Details” 5 of 5 stars
Review of BlueBay Villas Doradas Adults Only Resort

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BlueBay Villas Doradas Adults Only Resort
3.5 of 5 Resort (All-Inclusive)   |   Complejo Playa Dorada, Calle principal, 538, Puerto Plata, Dominican Republic   |  
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Ranked #20 of 44 Hotels in Puerto Plata
Sussex/Torrox
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
“Superb Hotel – Let Down By Details”
5 of 5 stars Reviewed January 23, 2010

Superb Hotel – Let Down By Details

We spent two weeks here 4-17 Jan. Lots of rain but that’s not in the resort’s control. At £750 for an all inclusive Thos Cook package from UK booked 3 months in advance we weren’t expecting perfection but were pleasantly surprised. The hotel is laid out in beautiful grounds, two and three storey buildings of very attractive design. Two good size pools and smaller quiet spa pool. All very stylish. Cross a delightful footbridge over a natural mangrove area with fountains that we thought was beautiful (no smell whatsoever in whole two weeks) to get to the beach which, whilst not pure white sand and turquoise sea, has a natural charm to it.

Location is in a complex of about 8 all inclusive hotels centred around a golf course about 3 miles from nearest town (Puerto Plata) along busy inland road. Whilst beautifully laid out it could be anywhere. Fine if that’s your thing but we found it a bit cut off and sterile. We used the local mini buses a lot but saw no other tourists leaving the resort complex unaccompanied by reps, tours or taxis which is frankly staggering. The whole set up is geared to make you take rip off tours. Our Thomas Cook rep Rachel even told us there were no local buses or shared taxis, only motorbikes or the ‘fixed price’ taxis (the price certainly isn’t fixed!). Don’t believe anything you are told by anybody here. Commision rules all. If you take a tour to Puerto Plata you will go to commision based factories and outlets mainly. You will see far more with a map and guide book. To get the bus just walk out to the main road, ignore everybody who approaches you (the taxi touts will tell you there are no buses too). Stand by the side road and within minutes a mini bus will pull up, usually with the door hanging open or missing altogether. Cram in with the always friendly locals with a friendly ‘Buenos Dias’ and hand 30 pesos (50p) each to the driver to get to Puerto Plata. About double to Sosua or Cabarete. We didn’t take any tours at all. Get out there and mix with the locals, it isn’t an unsafe country and is very friendly. You will be approached by tour touts etc. Just ignore anybody who approaches you, whatever they say and whatever uniform they are wearing. Like anywhere there are no doubt pickpockets etc but does that stop you going out in England?

Food is superb in the buffet dining room . Huge choice with something for everybody. All very fresh and hot. Service is perfection. Steak restaurant was excellent. Chinese was awful, frankly it was just western food with soy sauce poured on it. All you can taste is soy sauce. Not being fish eaters we didn’t try the fish restaurant.

Rooms are simple but adequate, spotlessly clean, ours did smell a bit damp when we arrived but it had been incredibly wet weather before we arrived. Don’t go here if you need internet access and don’t have your own laptop (safes are big enough for standard laptop). The hotel provides free wifi but there are just two laptops, often broken. You have to stand to use them. Expect to queue and there are NO other internet facilities nearby. It is a hopelessly inadequate service. Although it is free I would rather pay and not have to queue. There are plenty of sunbeds around pool and on beach.

The worst thing here are the disgusting aggressive time share touts who prey on hotel guests in the bars, in the grounds and on the beach. They are dressed in hotel uniform and will lie through their teeth to get you into the ‘hut’, promising ‘information about the hotel’, ‘room upgrades’, ‘free holidays’ etc and that it is nothing to do with time share. IT IS! They get commission for every person that steps through that door. Don’t do it!! The beach sellers are also a nuisance. Yes, they do go away with a ‘no gracias’ or just ignore them but they are still a happy to call out and wake you up every few minutes when you are trying to rest. Show any interest and you won’t get any peace although it is all done in a friendly manner. There are just too many.

To sum up, I can only assume the complainers must have paid well over the odds. This trip cost us around £53 each a day. We reckon we got through close to £50 of food and drink a day and we are not big drinkers. Therefore the flights and accommodation are virtually free! How can anybody complain at that?

Would we go back? No, we prefer somewhere with a lively town nearby. Lovely hotel but too cut off for us.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lincolnshire
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 22, 2010

This was my first time long haul, a 21st birthday present. My father and myself stayed for 2 weeks at Villas Doradas.

It rained for half the stay, the locals said they hadn't seen rain like that for years...typical! However...the staff made sure you had plenty to do come rain or shine! All of the staff throughout the hotel made the stay fantastic....the restaurant staff especially Ramon and Antony were always attentive topping up drinks, the boys treated me like a princess! The food is buffet style and always had plenty of choice at every meal....i could not stop eating. The chinese ala carte was a nice change of scenery and is included in your package as long as you pre book.

The animation team, and dance crew are the best i have ever encountered at any hotel! SexyRambo, Lorenzo, SuperTino, SexyTeddy and JamesBond, were seen almost all day everyday... they work very hard and long days yet are always smiling and happy to help and entertain you all day long. Those boys are potentially the funniest people i have ever met!

Trips that will make your holiday are occean world, where i swam with nurse sharks, and white water rafting.

The beach at the hotel is nice, not white sand but still nice, with clear water, though the waves can get up a bit so be careful if swimming! Also be up early if you want a sunbed
down there...the beach bar is brilliant and Pablo does a mean fruit punch.

I love this hotel and just wish it wasn't a 10hour flight away!!!!!

  • Stayed January 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 20, 2010

We stayed at Blue Bay over Christmas and had a great time, mostly because of the people that we met. Yes the hotel has issues, but people, if you want the Ritz then stay at the Ritz.
We arrived to a wonderful greeting and were taken to our room, but within minutes we had an issue with our safe. This was a bit of blessing because we met this amazing young man named Edwin. His english was not very good but over our week long stay we would try every day to communicate with him. This wonderful man gave my boyfriend a santa hat, not knowing that is was his birthday. He did this from the kindness of his heart and something so small gave so much joy. We have made a friend for life and will return to this resort because of him and the others that we encountered.
Everyone from the maids to the security staff welcome you with a smiling " Hola" and we felt so happy to be there because of that.
The serving staff are willing to jump for what ever you would like. Big shout out to my Darling Ramon. You are beautiful and we look forward to seeing you again next Christmas.
Please be sure to tip these people. They so appreciate it and it will make your experience even better to know that your little tip goes a long way.
The bar staff also are fabulous. Paublo and Angelo were always there for us when ever we needed anything.
I would like to close by saying that screaming at the front desk help will not get you anywhere and make you look like a fool. They have jobs to do and try very hard to make sure that everyone has a nice stay.
Looking forward to Christmas at the Blue Bay.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 20, 2010

My boyfriend and I have just returned from a 3 week stay at the BluBay Villas and we loved it. I have never wrtten a review of a hotel before but after reading some of the bad reviews I wanted to give this hotel the decent review it deserves!

The hotel is set in lovely grounds and has 3 pools, 3 a-la-carte resturants and 1 buffet. The buffet always had something for everyone and to me always seemed fresh and hot and I can be on fussy eater when I want to be. The 3 a-la-cartes are Seafood, Grill and Chinese. The Seafood and Grill are AMAZING. The food is gorgeous, especillay the chateubriand and the mahi-mahi. The staff at these restaurants are great and nothing is too much trouble. We did go to the Chinese but ill come on to that in a bit...

There are 3 pools, 2 in the main area of the hotel and 1 by the spa. I have read some reviews that say the entertainment by the 2 main pools was too noisy or like being on a 18-30's holiday. This is just not true! The entertainment crew work very hard at making sure everyone has fun on their holiday. If you dont want to take part, then just say no thanks and they leave you to it. If you want absolute peacefulness then go to the spa pool. Its a lot smaller than the other 2 but is extremley quiet and relaxing. The only fault here is that if you want a sunbed you do have to get up early to reserve one but if the most strenous thing I have to do on holiday is get up and put a towel on a sunbed then that's fine with me.

Our room was clean and comfortable and had a good amount of space. Yes, they could do with maybe a bit of a touch up but I dont go on holiday to sit in my room all day. The maids came ever day to change our sheets and towels and did a great job. We also had table and chairs on the balcony to give us somewhere to sit outdoors when it rained.

The hotel does had a couple of bad points but unless you want to pay 5 star money then you have got to expect a few downsides. Firstly the Chinese. The first time we went there we made a small complaint about the food. The next time we visited the head waiter was very off with us, especially after we returned our beers as they were flat. He was rude and obviously making us suffer for telling him the previous week that the food wasnt up to standard. We left after our main course and went straight to see the Guest Services manager. She took our complaint seriously and was genuinely sorry. The next day she took it up with the Food Services manager who apologised to us and wanted us to go back to the Chinese for an evening meal to show us they were sorry. We decided to stick with the steak and grill as we loved the food and staff but appreciated that they took our complaint seriously and quickly and wanted to make up for it.

The other things I would say the hotel needs to improve is:

Buy more sunbeds!!
Try and make some more indoor seating space for when it rains
Put a beer tap at the Chinese
Put a soft drink tap at the Spa pool

Overall this is a very good hotel and we had a great time. Dont be put off this hotel, if you want some relaxtion in the sun with a bit of fun thrown in then this is the place. Thanks to all the staff for making our stay so great

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
1 review
2 of 5 stars Reviewed January 19, 2010

My husband and i just returned yesterday from the worst vacation ever!
We booked our week's stay at Blue Bay after having our originally preferred hotel close. Knowing that this was an adult only hotel we decided on going there as we have two young children and this was our first vacation away from them. It didn't make a difference though as the hotel is right between two other hotels that allow children and they were all over the beach anyway.

As we arrived it was poring rain like i have never seen in the Dominican before and rained straight for 6 days. We were greeted right away but still had to wait several hours before our room was ready. We were in building 4. Our room was a fair size, huge closet. The washroom was tiny. Two people couldn't be in there at the same time. The walls were very thin. You could hear everything out side and in the adjoining rooms. The staff would walk by very early in the morning talking very loudly. The cleaning staff did a good job of cleaning the room, but i don't think the sheets were changed once. There were fleas in the bed and as a result i received several bites.

The resort it self is small and therefor seems crowded. There are 3 pools but the one by the spa is never used it was always closed for private parties. The main pools are were crowded when it wasn't raining and in order to get a spot by the pools you have to arrive very early, but for us it was a vacation so we tried to sleep in. The pool bar was never open, and the bar by the entertainment area was always crowded but had nowhere to sit.

The a la carte restaurants were booked so we never even made it to see those. The buffet was ok, My husband actually lost weight as he got sick from the food the first day and then lived off of bread and rice the rest of the week. The servers in the buffet were very polite and friendly.

The beach is gorgeous and huge. Its the best feature of the resort. The only down fall is the walk to the beach as you have to walk down a stone path and cross over a very smelly swamp.

The entertainment was pretty good. The entertainment staff are very friendly and funny. because it rained the whole week they had their work cut out for them as many guest seeked refuge from the rain in the entertainment area. they had small games and the prizes were pretty good, (free 40 oz of rum, bottles of wine and a free massage).

All in all my husband and i will not being going back to this resort, We are recommending it to no one unless you like being crowded and eating horrible food on your vacation.

  • Stayed January 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
directorgeneral, General Manager at BlueBay Villas Doradas Adults Only Resort, responded to this review, January 20, 2010
Dear EEM2

We sincerely appreciate your comments posted with regards to your recent stay at our friendly Hotel.

After a deep review of the same, there are a few comments we would like to make as follows in order to clarify this situation.

As you probably noticed we were running the hotel at full capacity and even tough in some cases, certain rooms were not ready to give at the moment of arrival, it didnt take more than 45 minutes for us to accommodate the minority of guest affected in the rooms assigned.

We are an adults only hotel, and as you pointed out, we are surrounded by family hotels. We therefore pay close attention in order that only our guest stay in our beach perimeters but we simply cannot prohibit guests from other hotels and children to walk in front of our beach area.

Regarding the weather experienced during the time of your stay , it was unfortuante for all of us to have this type of weather but all I can say is that it is not typical during this time of the year and it is beyond ours and anyone s control.

Your comment regarding the Spa pool that is always close for private event. Please note that we only hold one event a week for 45 mins and that is on Wednesday from 7.00 pm to 7.45 pm for returnuing guests, Club Memebrs and Honeymooners.

Regarding your comments about the Pool Bar not being open, please note that the hours of operations remain the same, and I personally and regularly supervise them daily. That Bar in particular was open from 10.00 am to 12.00 midnight everyday during your stay.

Thank you for your compliments to our staff with the quality of services rendered as well as the facilities we have including the beach.

I trust that the above has clarified the situation and hope that you have not been deterred from booking with BlueBay Resorts for future holidays.

Yours sincerely,


Oscar Lora
General Manager
BlueBay Villas Doradas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bristol
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 17, 2010

As I'm very tolerant and easy going person and can cope with a lot of things but I thought that I'll write this review to warn all people who expect heaven on earth to chose other place to go...
When we arrived to the resort we were handled the room key that didn’t work. After 3 trips to the reception they managed to send someone to check that for us. When he arrived he didn’t even know how to check it, so we were waiting about 45 mins to have the room open, because the receptionist didn’t even want to send someone to have it checked for us. Also we’ve been given room opposite the air conditioning centre that was extremely noisy, even when the room doors were shut. We’ve requested the room change three times in the first 3 days and been promised that we’ll be relocated asap and never did. The receptionist supposed to write a formal room request for us, but we’ve been told after 3rd request that his boss (another receptionist) will have to think about that, so we’ve never been relocated and the air conditioning centre was right in the front of our room door.
The room was in terrible condition. Massive hole under the door, that was allowing lizards and mosquitoes to get into the room, the sink was broken –we couldn’t block up the cork, the pipes underneath were so dirty that we were trying not to look down, the socket next to the fridge was broken, so we could have TV on or working fridge. The laundry string in the bathroom was black –covered by fungus. There were tiles missing in the bathroom, the door frame wasn’t fitted properly and there was massive hole filled with dirt at the bottom of the frame. The wardrobe was a hole in the wall with fungus and holes everywhere. The sun beds were brown instead of blue (as they were originally) and the big beds on the beach were dirty and had massive holes in the fabric. No one was cleaning the beds – ever. The room was cleaned very briefly – on our arrival there was plenty of sand on the floor and loads of human dark hair on the bathroom floor. During our stay the room floor was hardly ever brushed not talking about wiping it. Our sheets were changed daily, but sheets that we were using as duvets and pillows covers were changed once during our 2 week stay.
The room was separated from the next door room by one pair of doors that had hole underneath and we were able to hear every footstep and every noise made by our neighbours. For the fist week we had a young couple as a neighbours, so we couldn’t sleep until 3-4 am nearly every day because they were coming back late, drunk and noisy. For the second week we had neighbours who was banging on the doors that were separating our rooms and swearing for several times in the morning because we were up and getting ready for breakfast (7.30 – 8.00 am) and in their opinion we were too loud having a shower or using a toilet.
As I mentioned we asked to have our room changed about 4 or 5 times in the first and second week – no reaction from reception staff. We also spoke to the manager and few representatives of bluebay staff.
During the whole stay we had flies in our room. I had 28 bites only on one leg and my fiancé had 21. We requested to have our room disinfect 4 times and I don’t think that it has ever happened as the biting last for the whole stay – every day we were getting up with the new bites and they were definitely not mosquito bites because we saw flies jumping on our bed and we had couple of mosquitoes bites so we could compare them to the other ones. We also requested to have all our bedding changed and the receptionist said the she will ask the maid to ‘shake our pillows’.
In general the reception staff were very rude and unwilling to help. When we were asking about something they were completely ignoring us, as we can’t speak Spanish. When we ask them a question they would start talking to each other in Spanish and would ignore us and we didn’t know if they were swearing to us or calling us names.

So if you want to have a nice romantic brake with your partner - DO NOT GO THERE, and choose better than us unfortunatelly...

  • Stayed July 2009, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 16, 2010

I stayed at Blue Bay for the first 2 weeks of December, with my Dad. Overall I would say that the stay was good. The hotel was clean with nice grounds. However the rooms were dated and quite shabby. At first we were on the second floor (top floor) of an accomodation block. This meant that we had no balcony or anywhere to sit outdoors, or to dry swimwear etc. It also meant that my Dad (geting on in years) had quite a few steps to climb several times a day. The staff very helpfully moved us to a ground floor room. Inside the rooms were dark and quite oppresive. The furniture was heavy dark wood. On the plus side, there was a large walk-in wardrobe with plenty of hanging space, and a real coffee maker with ground coffee.
The grounds were spacious with shrubs, lawns and fountains dotted around. There were 3 pools - The largest was free-form, shallow with a swim-up bar. This one was used by the entertainment team for their games. The second was squarer and had a permanent volley-ball net over it so was used for water volley-ball. This left the little pool by the spa centre which was also shallow with a jaccuzi at one end. It was a shame that with 3 pools, you still couldn't have a proper swim! There seemed to be almost enough sunbeds. The beach was just a little walk away. It didn't get crowded and there was usually sunbeds available.
The food in the buffet restaurant was fairly good, with a wide choice. The soups were delicious. The rest of the food did get a bit repetative, but was fresh and plentiful. The wine, to be honest, was terrible. there was 3 a-la-carte restaurants and you could visit each one once a week with vouchers. The Oriental was our least favorite, not very inspiring food - except for the Deep Fried Ice-cream! Do try it. The steak restaurant was variable. We had a good chateaubriand but really poor rump steak which was more fat & gristle than meat. The fish restaurant had the best food - good choice and well cooked. They even had a steak dish on the menu which suited Dad!
No chance of going hungry or thirst as there was a bar open 24hours a day somewhere.
What really made the Blue Bay was the staff. They were warm and friendly and couldn't be more helpful. I miss them. The manager had a special evening on a Tuesday. It would be nice if he mixed with the guests a bit more all the time.
Now about the atmosphere. Well the Blue bay tries to be something for everyone. Lively & fun loving but at the same time a relaxing spa. It would be better to pick one or the other. we wanted the relaxing holiday but was often woken in the early hours by those returning from an extended time in the beach bar, and worse was the middle weekend when we had locals next door who wanted to scream & shout with a dozen or so of their friends until 4 or 5 in the morning
As for location - well it is characterless. I understand why folk don't bother going out of the hotel. We caught the local bus a couple of times into Puerto Plata. Just avaoid the 'official guides' who attach themselves like blood-suckers!
Next to the hotel is a shopping Plaza full of overpriced trinket shops for tourists. If you want rum etc to bring home, buy it in the supermarkets in Puerto Plata - about 1/3 cost! Also beware the photo-opportunity monkey in the Plaza, it gave me a really nasty bite.
Trips - well there was a few but all Dad and I went for was snorkling, scuba diving and parasailing. All good value.
Other tips - anything that needs paying for in the hotel is expensive. Minibar restock $US10/day, safe-deposit $US3/day and just don't ask about spa treatments or the romantic dinner for two!
Would I go back? Probably not, though a one-time-only visit was fine

  • Stayed December 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BlueBay Villas Doradas Adults Only Resort

Address: Complejo Playa Dorada, Calle principal, 538, Puerto Plata, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#5 Family Hotel in Puerto Plata
#15 Top resorts Hotel in Puerto Plata
#16 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BlueBay Villas Doradas Adults Only Resort 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
BlueBay Villas Doradas is an Adults Only 24 hour All Inclusive resort in Puerto Plata, was completely refurbished in 2006 providing facilities and rooms of the highest quality. This hotel in Puerto Plata, which is only for the over 18s, is an ideal place for couples to relax or enjoy their honeymoon or wedding. Its location - literally next to the 18-hole Playa Dorada golf course designed by Robert Trent Jones – makes it a favourite among golfers.The hotel’s rooms and suites are equipped to the highest standard, in keeping with the quality of the resort and its recent refurbishment – all include cable TV, mini bars and ironing facilities. ... more   less 
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Also Known As:
Bluebay Villas Doradas Hotel Puerto Plata
Bluebay Hotel Puerto Plata
Bluebay Hotel Doradas
Blue Bay Getaway Villas Doradas
Blue Bay Getaway Dominican Republic

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