We've just got home after a 2week stay here. I'm not exactly sure what to make of it. I will explain in detail shortly but it's true about the break in to rooms as we had the same, food is ok but the drinks are vile, bar staff great but restaurant and management were so rude..... PLEASE READ:
Upon arrival the check in was efficient and staff very friendly, as I got to my room 1043 it stank of damp and urine, I told reception and they said it would be sorted... This took 12 nights to sort after constantly asking. The pillows always stank of urine and they simply swapped them between beds.
The weather was cloudy and raining but the humidity was awful. The 2nd evening we went for dinner in smart vest/tank tops and as we entered the restaurant we were surrounded by staff as though we had robbed the place. We were told that men cannot wear vests but women can??? We asked why as the restaurant is inside and they have NO air conditioning and were told they would send the manager.... This is where it all went wrong! The manager arrived and physically pushed us out of the restaurant shouting in front of other guests saying "IF YOU DON'T LIKE THE RULES, PACK YOUR BAGS AND LEAVE AS YOU ARE NOT WELCOME HERE", a couple witnessed this who's details we now have. We were so embarrassed and humiliated. As a party of 10 we stood out! The next day we spoke to the Thomson rep (Antonio), I've never met such an ignorant, useless waste of space EVER. It turns out he's nothing to do with Thomson and works for HotelBeds so is powerless. We got no help whatsoever from him. We ended up ringing Thomson ourselves in the UK but still got nowhere.
The next evening in the restaurant, staff ignores us and refused to serve us so we ended up walking out due to humiliation! After ten speaking to the other Thonson rep (Belissa!) we actually got somewhere and we're allowed to eat dinner at the Riu Bachetta next door... THAT HOTEL IS AMAZING. We were only allowed to do this for 6 nights and had to suffer the Merengue for the rest of our stay.
Like someone else's comments below, at the weekend the locals are allowed in and there are some dodgy characters around. We also doin items had been taken from some of the rooms and also the safe. We spoke with Thomson who implied we were lying so spoke with reception to the arrogant management and staff... They brushed it off until we demanded the police and told them to fingerprint the room. They came to the room, looke around and said "THIS PROBLEM DOES NOT HAPPEN IN THE DOMINICAN, WE CAN'T HELP YOU" and walked off! Totally unbelievable awful service. For the rest of our stay, the reception staff, restaurant staff and Thomson all refused to speak with us making us feel awful on our holiday... As for the rest, I've broke it down briefly:
Clean and tidy when not smelling of damp r urine! The air con is ok and does its job. The rooms are very dated but kept clean with fresh towels daily.
Breakfast and lunch was always had at the Bachatta next door and was beautiful. The dinner at the Merengue was hit and miss but could always find something.
DON'T DO THE A LA CARTE as it's simply awful, 5 from our party got sick due to the food.
Again it's hit as miss, I know u dot have branded drinks when on holiday but the majority of these drinks were awful and not drinkable, as for the wine... DON'T BOTHER!
Bar staff and beach staff were excellent and always there to help you. The guys cleaning the pools are also really friendly... Just be wary of the restaurant staff an management!
Superb and probably one of the best I've known, albeit te shows are not great, they try their best and are super friendly.... Especially Jack Daniels! Brilliant guy!
All in all I would recommend staying at the Bachetta next door which is so much better and safer. You can have lunch and breakfast at either hotel and use the facilities there so just book the Bachata and walk to the Merengue to experience it... U will soon go back to the Bachatta! It's our 1st time to Dominican and certainly the last.... KEEP AWAY FROM THE RIU MERENGUE! Email me if u require any help!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.