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“Paradise” 5 of 5 stars
Review of Iberostar Costa Dorada

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Iberostar Costa Dorada
3.5 of 5 Resort (All-Inclusive)   |   Carretera Luperon km 4 | Marapica, Costa Dorada, Puerto Plata, Dominican Republic   |  
Hotel amenities
Ranked #3 of 43 hotels in Puerto Plata
Stavanger, Norway
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Paradise”
5 of 5 stars Reviewed July 7, 2013

This is a very nice all inclusive hotel. Enjoyed everything about it, except for the surrondings.
The hotel had fun Entertainment, great animation team and wonderful Food.
The only downsight is it's surrondings. To me, it was somewhat awkward to stay in these beautiful surrondings while there were so much poverty outside the hotel gates. This is hardly the hotels fault though. But it kind of made a downer on the Whole experience.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, July 8, 2013
Dear guest,
Thank you for writing a review on Tripadvisor about your experience among us and for choosing Iberostar Costa Dorada for your holidays.
In the name of Mr. Pedro Morales, Hotel Manager, we appreciate your positive valuation about our premises, our exquisite cuisine and the excellent service of our friendly staff especially from our entertainers. The friendliness of our team is the key of the success of Iberostar Hotels and Resorts.
We will be happy to welcome you back again. Feel free to contact us before your visit,
With kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (608)
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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 6, 2013

My husband and I were in your resort and had a good time because we are not picky!!!
Let me start with the good:
Front desk 120% FANTASTIC
Food very tasty and lots of variety
Very clean, rooms done on time and properly
Beautiful beach and pool
Fantastic grounds, amazing sitting area specially around the lobby bar.
Now in my opinion things you need to improve or change:
Your staff does not ever say Good morning, How are you, Thank you or even a smile especially at the buffet and the lobby bar.I should not have to wait 30 minutes for a drink or have to get up to get my own.
Another negative is the weekend guests!!!
They have no manners, when in the restaurants they use the serving spoons to taste the food. In the pool you have posted signs asking guests to shower before going in, and they go in with Tshirts or like I saw myself in there underwear, if you want those guests they should book a vacation like we do.
I have been in Dominican many times ( Punta Cana, Samana and La Romana) and so far your resort was the worst, in my opinion you don't deserve 5 stars.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, July 7, 2013
Dear guest,
In the name of the Hotel Manager, Mr. Dejan Grubanov, we thank you for taking time to write a review about your stay at our hotel and for choosing Iberostar Costa Dorada for your holiday.
On the one hand, we appreciate your positive valuation about the beauty and cleanness of our grounds, the variety of our exquisite cuisine and the excellent service provided by our Front Desk staff. In Iberostar one of our guiding principles is to upkeep our grounds.
On the other hand, we extend our apologies for all and any inconveniences related to the friendliness of our staff at the bars and restaurants. We have shared your feedback with the corresponding departments so they can evaluate their performance and deliver the level of service expected by our beloved guests.
We are looking forward to welcome you once again and show you the way we make feel our valuable costumers as “Stars” during their holidays. Please feel free to contact us to help you enjoy your next stay with us.
Best regards,
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Belfast, Northern Ireland, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 6, 2013 via mobile

Ive stayed here twice i recommended it to family who also went n loved it love this hotel n staff the entertainment n food are amazing also an excellent hotel for kids always z id bring mine along wen i have some :)

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, July 7, 2013
Dear guest,
We thank you for having chosen Iberostar Costa Dorada for your family holidays and for taking the time to post a review on Tripadvisor.
On behalf of the Hotel Manager, Mr. Pedro Morales; we would like to express how satisfied we are to hear that our family friendly premises, the variety of our gastronomy and the friendliness of our staff (especially our entertainers) had ensured you a great experience during your stay as we aim in Iberostar Hotels and Resorts.
We kindly ask you to write us before your next visit; it will be a pleasure for the whole team to welcome you back.
With regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackburn
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 6, 2013

We have recently returned from a 2 week stay here. We really enjoyed our trip and only wish it wasn't an 8.5 hour flight away so we could return in September.
Of all the hotels we have visited, this one offers the best variation of entertainment at night that we have seen.
The Star Friends team work tirelessly to ensure that you are having a great time and are involved as much or as little as you want to be. On one occasion I overheard Dee Dee saying that she loves her job and I really think she does - it shows ; ) Also really enjoyed the show at the pool one day where different superheros came to save 'Madonna' from the pool - it was silly but good fun!! Check out batmans added 'extras' if you see this show.....
Popeye is hilarious as a host (how many languages can this man speak?!?!?). 2 kisses!!! Super!! GG even managed to get me up for a dance - that never happens...ha ha!!
There was always plenty food on the go with something to suit every taste. Big thanks to Frank who met us every day with a smile - couldn't do enough for you. We enjoyed the Brazilian the most, they bring round skewers of different meats one after the other, so be sure to leave lots or room.
The cocktails were fantastic with lots of choice.
Our bathroom was a little tired but it and the room were kept spotless with fresh towels everyday. The rest of the resort was clean and tidy.
The only criticism was that the hotel got a lot busier on a weekend and the service wasn't as good in the main restaurant as it had been in the week.
Vikki the Thomson rep has been in the Dominican for years and provides great advice.
I would defiantly recommend this hotel to friends.

Room Tip: We were in Block 3 which is half way between the beach and main resturant
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, July 7, 2013
Dear guest,
In the name of Hotel Manager, Mr. Pedro Morales, we thank you for taking time to write a review about your stay at Iberostar Costa Dorada and for choosing our hotel as your holiday’s destination.
It is a pleasure for the whole team to read that you enjoyed “fantastic two weeks” vacation at our hotel due to the friendliness of our staff members, especially from our Star Friends: Popyeye, GG and Dee Dee, and we appreciate your motivating comment referring their daily and nightly activities. Iberostar aims to ensure our beloved guest to “enjoy being a Star”. We have congratulated Frank for making your stay especial when you went to our nightly themed buffet.
We will be happy to welcome you back. Please feel free to contact us before your next visit.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 3, 2013

We stayed in the resort June 19- 26. Staff was great, very nice and helpful. Rooms were clean and fridge stocked. Food was ok most of the days , it gets very repititive and booring after the 4th day. Best restaurent was the Brazilian for sure a must try! The international and mexican was a dissapointment. International was beyond a dissapointment. The desert in buffet were excellent and fruits were very tasty. The beach was horrible to say the least. The blowing sand made it really hard to enjoy but there were many sea weeds and it looked like it was never cleaned!
drinks were good, the bar was good too, they played good music
i liked how big the pool was for sure, it wasn't very well maintained. I wish there was less water polo and more different activities.

I wouldn't go back it was great for families with young kids but not for Singles FOR SURE!

Room Tip: If you want to get any sleep during the day - sleep in - don't get a room facing the pool side...
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, July 8, 2013
Dear guest,
We thank you for choosing Iberostar Costa Dorada as your destination for your vacations and also for taking time to write some comments about your stay among us.
In the name of Mr. Pedro Morales, hotel Manager, we want to express you how much we regret to acknowledge that our exquisite international cuisine, the wide among us activities for daily and nightly entertainment and our value for money could not meet your expectations as we aim in Iberostar.
On the other hand, we appreciate your positive valuation about the friendliness of our staff. In Iberostar the key of our success with more than one hundred hotels worldwide is our exquisite cuisine and the excellent service of our friendly teams.
Do not hesitate to contact us especially in case you decide to “enjoy being a Star” in Iberostar Costa Dorada.
With regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
landofourfathers
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 30, 2013 via mobile

Guest profile is now much younger and (at times) rowdier. Rooms are in need of an upgrade but kept very clean. Public areas attractive but not so well maintained as before. Entertainment is good given the workload of the "Star Friends" but could do with an update.
Would I return? Unlikely!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, July 1, 2013
Dear guest,
Thank you for your loyalty when choosing Iberostar Costa Dorada hotel for your holidays and for the time you took to post a review about your recent vacations among us.
In the name of Mr. Pedro Morales, Hotel Manager, we would like to express you our gratitude to acknowledge your feedback about your recent visit to our hotel premises. It is through communications of this nature that we are given an opportunity to assess and evaluate our performance. We have forwarded the aforementioned comments to all relevant department heads as to ensure that service is up to Iberostar standards. We would like to extend apologies for any and all inconveniences that you experiences during your vacation here at the Iberostar Costa Dorada.
We are looking forward to welcome you back again and show you our improvemente. Please feel free to contact us before your arrival,
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 29, 2013

They let in the locals at discounted rates during the week-ends to fill the empty rooms.The beach
and the pool get packed. All the restaurants and bars get congested. This turned out to be quite
annoying. Spent one week.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, July 1, 2013
Dear guest,
On behalf of the hotel Manager, Mr. Pedro Morales, we thank you for choosing Iberostar Costa Dorada for your holidays, and for taking time to post a review about your experience among us on Tripadvisor.
We want to express you how much we regret to read that our hotel premises, services and facilities could not meet your expectations nor ensured you a memorable holiday in a positive way as we aim in Iberostar.
We would like to clarify though that our rates and promotions does not discriminate our valuable costumers based on any particular nationality. Our official website is open to be consulted by any person with access to Internet as well as the multiples online travel agencies and websites offering promotions and last minutes offers during any period of the year which do not aim a particular discrimination based on nationality. We regret to read that you might have a different idea. We always advise our customers to evaluate the multiple options to profit from the best promotion.
In case you decide to visit our hotel once again, please do not hesitate to contact us in advanced for further assistance.
Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Iberostar Costa Dorada

Address: Carretera Luperon km 4 | Marapica, Costa Dorada, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Puerto Plata
#2 Romantic Hotel in Puerto Plata
#2 Top resorts Hotel in Puerto Plata
#3 On the Beach Hotel in Puerto Plata
#3 Family Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Costa Dorada 3.5*
Official Description (provided by the hotel):
Prime beach location. Approximately 5 minutes drive from Puerto Plata. Elegant Caribbean atmosphere. 2 km from the golf course. Top 5-star luxury. Water sports galore. ... more   less 
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Also Known As:
Iberostar Costa Dorado
Iberostar Puerto Plata
Iberostar Costa Dorada Dominican Republic
Iberostar Costa Dorada Puerto Plata
Iberostar Hotel Costa Dorada
Iberostar Costa Dorada Hotel
Costa Dorado
Puerto Plata Iberostar
Iberostar Hotel Puerto Plata

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