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“Nice resort” 4 of 5 stars
Review of Iberostar Costa Dorada

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Iberostar Costa Dorada
3.5 of 5 Resort (All-Inclusive)   |   Carretera Luperon km 4 | Marapica, Costa Dorada, Puerto Plata, Dominican Republic   |  
Hotel amenities
Ranked #3 of 42 hotels in Puerto Plata
Vancouver
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Nice resort”
4 of 5 stars Reviewed December 8, 2012

Nice resort. Good facilities and beach; however, the food was average. The pool staff may pressure you to participate in activities. No free wi-fi (expensive), and not available in rooms. Staff are very friendly.

Room Tip: Try to get a room away from the disco.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, December 10, 2012
Dear Guest,
In the name of Mr. Pedro Morales, Hotel Manager, we thank you for posting a review about your stay at the Iberostar Costa Dorada and for choosing our hotel for your holidays.
We want to express our satisfaction to acknowledge that you had experienced a pleasant stay due to our beautiful premises and the friendliness of our staff. In Iberostar we want our beloved guests to enjoy memorable vacations.
We kindly invite you to give us a new visit; please contact us before your arrival.
Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (615)
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English first
Philadelphia, Pennsylvania
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 6, 2012

My wife, teenage son, and I just 10 nights here. This is a nice hotel and you are not overly picky you will enjoy your time just as we did.
I would have given it 4 stars if not for the fact that they charge you for Wi-Fi ($13 for 1 day or $10 for 4 days or more). At this day and age it is ridiculous and I refuse to even consider a hotel to be 5 stars if Wi-Fi is not offered. You wouldn’t go to a hotel that charges you separately for TV, would you? I do have to give them a credit for the fact that Wi-Fi works in your room and even on the beach.
That being said if you already booked your vacation and not too picky no need to read farther, you will enjoy your time. For the rest here is good and not so good on the amenities:
Beach: Very good sandy beach with plenty shade and lounge chairs. The down side is many of the chairs have seen better days and seems like they have never been washed as about 30% covered with bird crap. The ocean for most of our stay was practically covered with seaweed, that’s obviously not hotel’s fault as they cleaned everything off the sand everyday, still something to consider.
Rooms: Spacious rooms even for 3 people, relatively clean, decent quality mattress on a true king bed. On the down side, air conditioner barely works even on the highest setting, if it were a hotter month the room would be uncomfortable and that was on the ground floor. Refrigerator doesn’t cool well enough. I called front desk couple of times on both issues. They promised to check it but nothing really changed. One other odd thing – there is no alarm or any other kind of clock in the room which is a little annoying when you wake up in the dark and trying to figure out what time it is. Finally on the cleaning, as mentioned rooms as clean and I am nitpicking but I still think it is not acceptable for a 5 star hotel – on the 4th night I noticed a nail sized piece of toilet paper on the floor behind the toilet, when we were leaving it was still there a week later.
Pool: It a pretty big pool but it doesn’t have a swim up bar. Which could be a detriment if you like getting drinks while in the pool or an advantage if you prefer fewer people, quieter, no floating glasses and straws.
Buffet: I would say that the buffet here is a notch above most other all-inclusives as far as selection and quality goes. Everything but beef (which is also true almost everywhere) is well prepared, although they do tend to overcook certain things, as is the case in most buffets. The one odd thing that could be better is that they don’t seem to start cooking next batch of popular dishes until previous batch is completely gone. Case in point, scrambled eggs in the morning, it would take them 10 minutes to notice that the dish is empty and another 10-15 minutes to make the next one. This happened repeatedly with few other things too.
Ala-carte: They are decent but nothing to write home about. Some dishes better than others, If you like your stake or tune rare, don’t order it. My wife ordered tuna rare and the International and got well done. I got the same with beef at Mexican. Taste wise we liked Brazilian the best, the only issue is 30 minutes after we left the restaurant both my wife and I experienced indigestion. While mine what mild my wife was pretty violently ill for the next 36 hours or so. We travel a few times a year and it never happened to this degree before but I guess this could happen sometimes. I am not necessarily blaming hotel, just stating the fact.
Front desk and Guest services: very courteous but painfully slow. Takes forever to check in or make a reservation.
Bars: very good and efficient.
Entertainment: During the day they do a pretty good job. At night as amount of alcohol in your system increases so does the quality of the shows. But is not for the lack of trying, just some succeed better than others. No one expects Broadway quality but although costumes are different shows are pretty much the same.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, December 7, 2012
Dear guest,
First at all, we would like to thank you for choosing Iberostar Costa Dorada for your holidays and for writing some comments about your stay among us.
In the name of the Hotel Manager, Mr. Pedro Morales, we appreciate your positive valuation about our hotel premises and facilities, our varied gastronomy, the activities proposed by our Star Friends and the friendliness of our staff. In Iberostar we are committed to provide the best service in order to ensure to our beloved guests a memorable holiday.
On the other hand, we extend our apologies for any and all inconveniences that you experiences during your vacation here at the Iberostar Costa Dorada. We have shared your comment with the concerning departments so they can assess and evaluate their performance, as well as to ensure that we maintain and deliver the level of service expected from our Hotel. We will endeavor not to have a reoccurrence of the situations mentioned.
We hope to welcome you back again. Please feel free to contact us before your next visit so we can help you to enjoy it.
With regards,
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 5, 2012

I went to hotel in november 15.11.2012 till 22.11.2012.It was beautiful hotel,excelent staff and definitely wort to stay.Only minus i would say was beach and all those people trying to sell u different stuff.I know that is not hotel s fault as beach is not private but u pay quite a lots of money to have a piece and quiet when u need and those people are following u all the time,and just dont leave u alone.I m type of person who wants to rest on holiday and not to be pushed into something.Otherwise everything exelent. Bufet and selection of food excelent,drinks options also very good.We did couple of extra trips like dancing show bravisimo and have to say it was amazing,Then we took trip to paradise island and must say,it was one of the most beautiful day in my life,Spending day on yacht with chamapagne and island in the middle of Atlantic ocean is once in lifetime opportunity.I would return in this hotel.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, December 10, 2012
Dear Guest,
We thank you for posting a review in Tripadvisor about your experience at the Iberostar Costa Dorada and for choosing our hotel for your holidays.
In the name of the Hotel Manager, Mr. Pedro Morales and his team, we are glad to hear that you enjoyed your visit thanks to our exquisite gastronomy, our beautiful premises and the friendliness of our staff members. Those aspects are part of our guiding principles in Iberostar so our valuable guests can “enjoy being a Star”.
We are looking forward to welcome you back, please contact us before your arrival.
With kindest regards,
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Swansea, United Kingdom
1 review
5 of 5 stars Reviewed December 4, 2012

Travelled here for a week on the 15th - 23rd Nov. Best holiday I have had in a long time. Travelled with Thomson, bought our travel cards before travelling and glad we did as we didn’t have to pay to enter which was much quicker. Our Rep Dindo was really good always about when you needed something and would help you as much as he could.

Check-in was quick and easy all ready for you with a refreshing drink on arrival which is nice and luggage was taken to our room by the bell boys. Room was spotless, we stayed in room 1001 which is close to the beach but not the best sea view. The room was cleaned everyday with new towels and towel art as well as the mini bar being stocked, oh and the safe in the room is not free but its only $14 for a week which nothing really.
Pool was amazing plenty of sun bed and cleaned every day, bit cold but refreshing when you’re cooking in the sun. Beach was nice again plenty of sun beds but spent most of time by the pool.
Buffet food was also amazing nothing to moan about that’s for sure, all was cooked fresh from breakfast lunch and dinner and such a variety even the fussy eater would be happy. Big thanks to Frank our waiter who was always asking if everything was ok and anything you wanted he'd be more than happy to sort out. Bars were good plenty of drink and good variety of cocktails.
Entertainment was class, they all work had throughout the day and into the nights entertainment. During the day there are many activities on the go from water polo to archery, there’s many things to keep people occupied if you get fed up of sitting by the pool. Evening entertainment was good all shows we seen were amazing, make sure you see the Lion King that’s really worth a watch.
We only done one excursion which was Paradise Island, we done the full day package and was well worth the money, from waiter service on the catamaran to dinner cooked then off the island for snorkelling on the reef and feeding the fish. This is a must.
All the staff work very hard and are all friendly and very helpful from reception to the gardeners. Big thanks to Santa, Capuccino, Pepsy Cola, Frank ,Eddy, and GG.

This is an excellent hotel and I can understand why people return. Il be looking to return in the future and book longer than a week as we thought a week wasn’t long enough.
Travelled as a couple November 2012





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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, December 6, 2012
Dear guest AndrewW,
In the name of the Hotel Manager, Mr. Pedro Morales, we want to thank you for choosing Iberostar Costa Dorada for your holidays and also for taking time to write a review about your experience with us.
It is a pleasure to acknowledge that you have had an excellent experience during your visit to our hotel premises. Thank you for highlighting out the excellent service provided by our staff members in the different areas of our hotel premises, especially our Star Friends: Santa, Pepsi Cola, Eddy, and GG, and your waiter Frank. In Iberostar we aim to ensure a memorable holiday to our beloved guests.
We are already willing to welcome you back, please contact us to assist you for your next visit.
With regards,
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1 review
3 of 5 stars Reviewed December 3, 2012 via mobile

Second time in Puerto Plata,first stayed at Jack Tar some ten years ago. Having travelled often over the years I keep an open mind when staying at AI resorts. Iberostar Costa Dorada is a nice resort with potential. Beautiful lobby and nice setup as a layout leading to the beach. Staff is friendly and entertaining and was pleased with the service. Food was alright and there was variety which is good. Personally I most enjoyed the Brazilian restaurant. Keep in mind the Mexican & Brazilian are not available every night and you need to make a reservation in advance. The resort was clean for the most part and the beach was acceptable,don't expect white sand and clear turquoise water.

My only real problem without being picky about such things as slow checkin procedure(could've just been one of those nights) which took about 45 minutes. Cockroach sneaking in my room( for the record I didn't see any other for rest of trip) and try not booking ground floor rooms. My mistake.... Is entertainment. I wasn't all too impressed by some of the shows that were presented and the daytime activities were rather dull and aside from bingo lacked participation. This hotel pertained more towards an older audience. The dance club was for the most part empty. I wish there would've been music playing on the beach during the day as well as I'm sure people other than myself would appreciate that. I recommend this hotel to people just looking to take some sun and have a quiet vacation time. Looking to party and have a wild time, maybe meet some singles? Look elsewhere.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, December 6, 2012
Dear guest,
We would like to thank you for posting a review about your experience at Iberostar Costa Dorada, and for choosing our hotel for your holidays.
In the name of Hotel Manager, Mr. Pedro Morales, we appreciate your positive valuation about the service provided by our staff at the different areas of our premises, the beauty of our premises and our varied gastronomy. In Iberostar we aim to ensure memorable stays to our beloved “stars” on vacation. Likewise, we regret to read that our family ambiance or the amount of daily and nightly activities proposed by our Star Friends did not meet your expectations. We have shared though your lines with our entertainment Manager to take good notes within our family friendly hotel standards.
We hope that you give us another visit if you decide to come back to Puerto Plata. We remain at your disposition for further assistance.
With regards,
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Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 3, 2012

Just came back with three of my friends from a 4 day getaway to the Iberostar Costa Dorada.
We found the resort really great, the staff friendly, the food was fantastic. Far exceeded our expectations. We did a couple of excursions- dune buggy (got really dirty) waterfalls, hiking, zip-lining and horse-back riding.
Everything was really exceptional, and will definitely come back! I am often skeptical on these reviews, but truly this was a great trip and have a fabulous time- wish we could have stayed longer!

Room Tip: I think we had the room furthest from the ocean and the pool and it was still great!
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, December 4, 2012
Dear guests,
In the name of the Hotel Manager, Mr. Pedro Morales, we want to thank you for taking time to share your experience among us with other travelers by Tripadvisor and for choosing Iberostar Costa Dorada for your holidays.
It is a pleasure for us to read that our hotel premises, services, gastronomy and facilities met your expectations and ensure you an excellent experience. In Iberostar we aim to ensure memorable holidays to our beloved “stars” on vacation.
We will be happy to welcome you back again, feel free to contact us to help you in your next visit.
Best regards,
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Somerville, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 2, 2012

We spend a week from Nov 24 to Dec 1 with our 2 years old boy. The resort was great, family friendly, the right size, the staff was great and the food just really good. The three restaurant are also nice and I strongly recommend anyone to do the Paradise Island day trip, well worth it.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, December 3, 2012
Dear guest,
We would like to thank you for taking the time to post a review about your stay at the Iberostar Costa Dorada. In the name of the Hotel Manager, Mr. Pedro Morales, we also thank you for choosing our hotel for your family holidays.
We would like to express our happiness to read that you and your family enjoyed a memorable holidays due to the quality and variety of our gastronomy, and the excellent service provided by our friendly staff. Your lines motivate us to keep improving and providing our bests, as we aim in Iberostar Hotels and Resorts.
We are waiting for your next visit, please contact us to help you enjoy your next stay with us.
Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Iberostar Costa Dorada

Address: Carretera Luperon km 4 | Marapica, Costa Dorada, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Puerto Plata
#2 Top resorts Hotel in Puerto Plata
#3 Family Hotel in Puerto Plata
#3 On the Beach Hotel in Puerto Plata
#3 Romantic Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Costa Dorada 3.5*
Official Description (provided by the hotel):
Prime beach location. Approximately 5 minutes drive from Puerto Plata. Elegant Caribbean atmosphere. 2 km from the golf course. Top 5-star luxury. Water sports galore. ... more   less 
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Also Known As:
Iberostar Costa Dorado
Iberostar Puerto Plata
Iberostar Costa Dorada Dominican Republic
Iberostar Costa Dorada Puerto Plata
Iberostar Hotel Costa Dorada
Iberostar Costa Dorada Hotel
Costa Dorado
Puerto Plata Iberostar
Iberostar Hotel Puerto Plata

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