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“Great family vacation, like a star !!” 5 of 5 stars
Review of Iberostar Costa Dorada

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Iberostar Costa Dorada
3.5 of 5 Resort (All-Inclusive)   |   Carretera Luperon km 4 | Marapica, Costa Dorada, Puerto Plata, Dominican Republic   |  
Hotel amenities
Ranked #3 of 42 Hotels in Puerto Plata
Houston, Texas
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Great family vacation, like a star !!”
5 of 5 stars Reviewed June 22, 2012

Upon arrival the reception personnel were nice and fast, we spent a week at this great resort. Our kids loved the pool and all the activities ! The kid's club was great, wish they had more hours. They invited the kids to participate in the Lion King show and it was awesome. Drinks at the lobby are great, premium drinks and good service. ! For food you have the buffet and the beach restaurant. The restaurants a la carte are ok. If you want to be close to everything building 7 was perfect for us. Great job guys !

Room Tip: Take some ones bills to tip, it will make a huge difference !!
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, June 25, 2012
Dear guest,
In the name of the Hotel Manager, Mrs. María Berbel, I want to thank you for taking time to write a review about your experience with us and for choosing Iberostar Costa Dorada for your family holidays.
We would like to express you how pleased we are to read that our gastronomy, our family friendly premises and the excellent service provided by our staff ensure you and your children an unforgettable holiday. In Iberostar we want our guest to “enjoy being a Star”. We are happy to acknowledge that you and your children felt so.
We will be happy to welcome you back again, feel free to contact us to help you in your next visit.
Yours Sincerely,
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4,012 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (662)
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English first
Rowley Regis, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 22, 2012

Been back 1 week now and wish we was still there.there is nothing we could fault from start to end,transfers from airport quick and check in at hotel had no problems.rooms were spotless and kept this way for two weeks by the cleaners,minibar restocked every 2 days.food was good and noone could go hungry here such a wide variety and always fresh and hot at every meal time.waiters in restaurant were great and saved your table after a few nights robert and katia served us excellent.swimming pool was gorgeous and kept clean all the time.entertainment team were the best and never stopped trying to make every one happy special thanks to maria,shakira,santa,sexy face,laptop,gi gi,cappuccino,chucky and conny.the lion king show was amazing and make sure to get a seat early as it gets packed.Helen the thomas cook rep was great and always there to answer any questions.Had a great holiday and even thomas cook cabin crew on way home were great and remembered them as they also stay at this hotel,just shows what a great hotel this is.thank you to everyone in hotel who made our holiday fantastic,we will return

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, June 25, 2012
Dear shellowen,
We want to thank you for choosing Iberostar Costa Dorada for your family holidays. We also thank you for taking time to write some comments about your stay among us.
In the name of the Hotel Manager, Ms. Maria Berbel, we want to express how glad we are to read that you had “a fantastic time” among us, as you titled your review. It is always a pleasure to read that your entire family enjoyed our nightly themed buffet, the wide range of activities proposed by our Star Friends, and our excellent service. Our staff members are happy to know that their work left you such as nice impression.
We are already waiting for your next visit, please feel free to contact us again before coming, so we can help you to please all your wishes.
With regards,
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London, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2012

The entertainment staff were brilliant you could never be bored during the day there is always something to do. some of the evening shows were a little bit boring but i can't praise the staff enough for the lion king show it was exceptional including most of the children staying in the hotel. Nelson in the resturant was great always getting us a table straight away even if it meant resetting it quickly !!! I had my birthday while there and the maid left me a rose in the room and a cake was delivered to me without request. my daughter loved going to the kids club with connie and maria and gigi, sexy face and laptop kept everyone amused!!!! great time for all!!!
I only slight downfall although perfectly adiquit i feel that the bathrooms were not 5* as the rest of the hotel was completely

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, June 25, 2012
Dear clairewirght56,
Thank you for choosing Iberostar Costa Dorada for your holidays and taking the time to post a review about your experience.
In the name of the Hotel Manager, Ms. María Berbel, we thank you for highlighting out the amount of daily and nightly activities proposed by our star Friends. They are very thankful for dedicating them some line about their excellent work to keep adults and children entertained. Connie, Maria, GG, Sexy Face and Laptop are happy to have left you such as beautiful memories.
We are looking forward to welcome you back. Please contact us before your next visit.
Best regards,
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Bronx, New York, United States
1 review
1 of 5 stars Reviewed June 21, 2012

To start off i went to this resort because i being there before with family and friends, this time around i went with my boyfriend (His first time to the Dominican Republic)! Dislike it big time, thanks god we were there for only 4 nights and 5 days if not we would have being going nuts.

Not much to do and the attentions went from a 5 star to a 1 1/2 stars! The staff wont even pay attention to you if you are not Caucasian, the service was horrible. We were bored out of our mind, the food was always the same and tiring, we were unable to make reservation to A'lacarte restaurants and saw no efforts from the concierge part on accommodating us. The rooms very basic and bland, the shows were putting us to sleep, and the drinks unless you tip well you would be getting watery down drinks.

I would not recommend this HOTEL TO ANYONE, it has changed big time, the beach was horrible we were unable to get in the water at all. We slept the whole time, that's how boring it was. MANAGEMENT NEEDS TO BE REPLACED AND GET THEIR ACT TOGETHER!!!

I was very sad because my family used to loovveee this hotel, now i had to come back and burst their bubbles.

Also wifi should be free but instead you have to pay $13 a day which is ridiculous cause it wont work inside your room or by the beach. The girls at the spa didn't know what they were talking about so i was unable to get my massage there but got it by the beach by a guy name ewu which was the only accommodating person there, he knows what he is doing and his prices are reasonable.

By the Way WE TIP WELL (Better than anyone at that hotel)

Room Tip: Do not choose block 6 is a long walk from the main buffet!!!
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, June 22, 2012
Dear DoraV,
First at all, we want to thank you for your loyalty when you chose Iberostar Costa Dorada as your destination for your vacations. We also thank you for taking time to write some comments about your third stay among us.
In the name of the Hotel Manager, Maria Berbel and her team, we want to express how sorry we are to read that we could not ensure you another excellent experience during your third vacations in our hotel as the previous two certainly were. We regret to hear that our varied gastronomy, our well stock bars and the friendliness of our staff members could not meet you expectations.
As you have experience before, Iberostar Hotels & Resorts is the leading hotel chain with more than 100 hotels at the disposal for our beloved guests. In each of our hotels Iberostar our basic principles are to provide the best service and to offer the best quality of products in exquisite gastronomy. We regret that this was not your impression during your last visit to Iberostar Costa Dorada.
I assure you that we are aware of the importance of listening to the voice of our customers. I would like you to know that our Management team has been informed about you remarks; we are taking the corrective measure. We will do our utmost to improve these matters which are totally under our standards.
We hope to give us the opportunity to provide the care and quality you deserve at a future visit, please contact us to help you enjoy your next visit.
Yours Sincerely,
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UK
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 19, 2012

We stayed 31st May - 14th June and travelled with Thomas Cook.
This was our first time to the Dominican Republic and it was far better than what we expected.
Check in was super quick and we had a lovely room in block 6 which had a good view of the beach.
The beach is lovely with golden sand and plenty of sunbeds both in the shade and in the sun. Yes, there is sea weed but its a beach so what do you expect? There are people trying to sell trips on the beach but they do not mither you, they are friendly. If you are not interested in purchasing any trips from them a polite no thank you is all you need and they wont bother you again.
The food and drinks are fantastic and you will never go hungry or thirsty. You are spoiled for choice in the main buffet. We also visited the Mexican and Brazilian restaurants and they were very good.
The service is excellent! We must say a BIG thank you to Nelson and Emmanuel in the main buffet. Also, Jose Luis he was so friendly and gave us free champagne as it was my birthday! They are always smiling and asking if you are having a good holiday. The service in the buffet is amazing!
We had a cleaner in our room every day and she was very good and always supplied fresh towels and lovely towel art. Also, the mini bar in the room got stocked up with water, cocacola, beer & fanta everyother day.
The animation team were also very good and try to make your holiday as enjoyable as possible. Santa at the towel hut and GiGi.
We will definitely be back as we had a fantastic time!! Thank you!!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, June 22, 2012
Dear CarlaL,
First of all I would like to thank you for choosing Iberostar Costa Dorada to your first visit to the Dominican Republic and for taking time to post a review about your experience among us.
In the name of Ms. María Berbel, Hotel Manager, I would like to express you how thankful we are to read your kind comment on Tripadvisor. Thank you for highlighting out the excellent service and friendliness of our staff as well our outstanding cuisine and varied gastronomy. Those are very important aspects for us and the key to the success of our services and facilities as an Iberostar Hotel. We feel honored to read that all your expectations were fulfilled during your stay, especially when it was the first time that you visit our destination. I have shared your comments with our whole team; especially with those whom you named in the review, e.g. Nelson, Emmanuel, José Luis, GG and Santa. I assure you that they are very thankful.
We are looking forward to welcome you back again, please contact us before to ensure another memorable stay.
With kindest regards,
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Manchester, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 19, 2012

My family and I visited this hotel in May for the second time in two yrs and had a fabulous holiday, the facilities were excellent as was the food, we couldn't fault a thing.
As with any holiday my wife and I wanted to enjoy ourselves and relax, something that is not always possible with two young children, however the entertainment team made this happen.
Sexy Face and Laptop (not their real names obviouisly) kept us alll busy playing lots of different sports and taking part in various compititions, I never new my wife was so competitive! The after dinner shows were also wonderful especially The Lion King, which we all found truly magical.
But the one person who made our and the kids holiday extra special was Conny who ran the Kids Club. We have a boy and a girl of different ages and they went to the kids club every day until lunch time and to be honest would have happily stayed there all day. Conny is a warm funny person who really has a way with kids and knows how to keep them happily entertained for hours. We will definately be returning again to this hotel as we had to make a promise to our children because they had such a fantastic time. WE LOVE YOU CONNY :)

Room Tip: Pick a room next to the pool as you can see and hear everything that is going on.
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, June 20, 2012
Dear family,
Thank you for your loyalty towards Iberostar Costa Dorada for your family vacation and for sharing your experience in Tripadvisor.
In the name of Ms. Maria Berbel, Hotel Manager, we would like to express you our pleasure to acknowledge that you and your family enjoyed a “fabulous holiday”, as you wrote in the review. Our Star Friends are glad to hear that their work left a remarkable impression on you whilst you were at our premises. Lapto, Sexy Face and Conny are thankful for your nice comments about their service. In Iberostar every member of our staff is committed to ensure unforgettable experiences to our guests.
We will be happy to welcome you back again. We are at your disposition for any further help.
With best regards,
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Wiltshire
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 19, 2012

Returned 2 weeks ago from out 4th visit back to ICD.
Cannot fault any aspect of the holiday, but although the food as normal was excellent with plenty of choice, we did notice that there did not seem so much. Perhaps due to some cut backs, or the fact that the hotel wasnt at full capacity. What there was, was still very good choice.
On arrival we were allocated to the room we requested in block 1 ( emailed hotel prior ) and greeted with a bottle of rum and a lovely plate of fruit as we were returning guests. We also had a cocktail party by management to thank us all for returning, and given some gifts and a group photo.
We celebrated out anniversary whilst there, and had a bottle of champagne delivered to our room and a turn down service with chocolates left on the pillows in the evening, which was a lovely touch.
We never bother with the entertainment so cannot comment on the star friends, and prefer to sit in the courtyard in the evening, with a drink or 2.
All of the staff from reception to maids and garden staff are always polite and helpful, and I am glad that the Iberostar pride themselves on ensuring their guests have a relaxing holiday.

On some reviews I see that some people have mention the staff not being very happy, but witnessed some extreme rudeness to the staff, that I myself felt like mentioning a please and thankyou goes a long way. I wont mentioned the nationalities here, but they certainly wernt taught any manners !!! enough said.

Anyway, I would still recommend this hotel as excellent value for money, and I would now like to try the South of the Island, but never say never to returning to the ICD it does have everything we could ask for in a holiday, so we may come back in 5 or so years.

Shame Thomas Cook are pulling out of flying to Puerta Plata, as I personally prefer them to First Choice or Thompson.

Thank you again to all the staff at ICD for helping us to have another fantastic holiday with you.

Room Tip: Block 1 room 1013-1015 ground floor with sea view and is very quiet. We had room 1011 side sea view...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, June 20, 2012
Dear guests,
On the behalf of Ms. Maria Berbel, Hotel Manager, and her team, we thank you for writing a review in Tripadvisor about your stay at the Iberostar Costa Dorada and for your loyalty towards our premises for your family vacations.
We are very pleased to acknowledge that your fourth visit to our premises and the day of your anniversary were relaxing, romantic and memorable. In Iberostar, as you have experienced several times, we aim to ensure unforgettable stays to our beloved guests. Our staff members are happy to read your nice lines about their work.
We hope to welcome you back at the Iberostar Costa Dorada again. In case you decide to visit any Iberostar in the south of the island, they will be glad to be contacted by you.
With best regards,
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Additional Information about Iberostar Costa Dorada

Address: Carretera Luperon km 4 | Marapica, Costa Dorada, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Puerto Plata
#2 Romantic Hotel in Puerto Plata
#2 Top resorts Hotel in Puerto Plata
#3 On the Beach Hotel in Puerto Plata
#3 Family Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Costa Dorada 3.5*
Number of rooms: 506
Official Description (provided by the hotel):
Prime beach location. Approximately 5 minutes drive from Puerto Plata. Elegant Caribbean atmosphere. 2 km from the golf course. Top 5-star luxury. Water sports galore. ... more   less 
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Also Known As:
Iberostar Costa Dorado
Iberostar Puerto Plata
Iberostar Costa Dorada Dominican Republic
Iberostar Costa Dorada Puerto Plata
Iberostar Hotel Costa Dorada
Iberostar Costa Dorada Hotel
Costa Dorado
Puerto Plata Iberostar
Iberostar Hotel Puerto Plata

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