We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Just as good the second time around” 5 of 5 stars
Review of VH Gran Ventana Beach Resort

Save Saved
You added VH Gran Ventana Beach Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
VH Gran Ventana Beach Resort
3.5 of 5 Resort (All-Inclusive)   |   Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic   |  
Hotel amenities
Ranked #4 of 41 hotels in Puerto Plata
orangeville, ontario
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
“Just as good the second time around”
5 of 5 stars Reviewed January 4, 2010

Just as good the second time around. We usually find that we do not enjoy a resort as much when we visit a second time but were not disappointed even though it was about 6 years ago. Our only complaint was on check in when our room was not ready and after waiting for 4 hour we did not get the room we were supposed to get. We ended up in a first floor room where all the young families are located. However, we spent little time in our room and it was not really a big deal.

Staff - They are friendly and polite.

Restaurants - The main buffet restaurant is one of the best of all the resorts that we have stayed at. This is our 7th visit to Dominican and have also travelled in Venezuela, main land, Margarita Island, Panama, Mexico and Cuba. We usually stay at 4 star, 4-1/2 and 5 star resorts. There was something for everyone. My husband likes North American or British cuisine and I like fish and lots of fruit and veggies. The gala dinner on Christmas Eve was exceptional with lobster, turkey, etc. We did eat at the A la carte restaurants, the Ocean Grill which was a buffet restaurant on the beach during the day and I had Sea Bass done in coconut sauce, very delicious and at the Octopus, on another occasion. There was also a welcoming reception at the Octopus the second night we were there for repeat guests. We did not eat in the Italian restaurant which is over by the quiet pool.

Rooms - We just had a standard room but it was always clean and we never had to ask for clean towels or for anything to be replaced. We would have preferred to be on second floor but as hotel was completely full, due to many guests (Brits) being moved out of Barcelo at short notice.

Beach - One of the cleanest beaches we've ever encountered. They do not like you to reserve palapas first thing in the morning and then not return for hours. Although we have always been in the habit of reserving a palapa, we would always return there after about half an hour after we had had breakfast. But we did hear that towels were removed if people reserved them and did not return right away which is only fair. I am sure that people reserved some at the beach and then also some around the pool which really is not fair. We like to sit on the beach most of the day so did not bother much about the pool as we find it too hot and I particularly like the shade.

Bars - There are several and everything is close by as this is a small resort. For anyone who wants a quieter time, there is the quiet pool over the other side of the hotel lobby or you can go over to the sister hotel, the Victoria resort which is over by the golf course.

As we are an older couple we like to go somewhere where we can meet people from other countries who speak our language and we met some lovely people from Britain.

Trips - we had done most of them as it was our 4th visit to Puerto Plata. We did do Paradise Island this time and were disappointed because it was a long day in the sun with no shade. May be we are just too old for this type of trip as I read other reviews and people liked it.

Will we return for a third time. Yes, I am sure we will. We had a great time and one week is not long enough.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,284 people have reviewed this hotel

Traveler rating
    1,462
    1,116
    424
    169
    113
See reviews for
832
1197
38
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (544)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
london
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 2, 2010

Travelled to dom rep for my 40th birthday with 22 young ladies, the hotel was very nice and cleaned on a regular basis. The staff were all very friendly and welcoming. We were made comfortable from the moment we arrived. Meals were updated and very tasty, The entertainment in the evening was provided by very talented dancers good shows were put on , not really my style but appreciated because the guys worked really hard all day long to keep everyone happy. Lots to do or not to do, plenty choice of food apart from the night buffet, which was always Hot dogs,lol but appreciated for soaking up the alcohol, we consumed. The beautiful well kept beach is delightful, and it was easy to get rid of people selling a firm no will do. Can't wait to go back.

Stayed December 2008
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 29, 2009

Well where do I start:

Staff: They could not be more helpful, so friendly and nice. The service was faultless, they refilled your drink before you had even finished and were so polite.

Food: Amazing. The buffet was lovely especially the gala dinner on xmas eve - you would be hard pushed to beat that anywhere, there was lobster, turkey, beef all delicious. The 3 a la carte restaurants were excellant especially The Octupus and the Italian.

Hygiene: Every morning at 7.00am there were about 25/30 maids scrubbing the public areas around the pool. You have to use the antibacterial wash before you enter any restaurant and to be honest I have never been abroad and not had a funny tummy at some stage but I spent 2 weeks here and all 4 of us ate everything and were all fine.

Rooms: A little tired but then you dont spend much time in them. We stayed in the Catalina block and our room overlooked the beach with a beautiful view, very clean.

Because it is a small hotel in comparison to some we have stayed at the kids made friends really easily and it was extremely safe so they had a lot of freedom. I wished I had not read some of the bad reviews before I had gone because I worried for nothing! We have been to Austrailia, Egypt, Menorca to name but a few and I woiuld recommed this. The Dominicans are lovely.

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dom Rep
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 29, 2009

As everyone else we were nervous going to the Gran Ventana having read some negative reviews, such as the food and the Tattoos. We have travelled all over but never the caribean, apart from mexico. This hotel is fantastic and there is no other word for it. It was very clean, and being cleaned all the time. The food was fantastic, those that moan have clearly got nothing better to do. Our family did not suffer any problems but the variety and type of food was fantastic. The staff were always trying to help with genuine smiles and nothing was too much for them. If you have kids and want them to have fun then for the Dominican this hotel is for you. The pools are perfect for young children and the Kids club a welcome distraction whenever needed. The beach was lovely and the same as anywhere a gentle No to the beach sellers sufficed. The nighlife could have been better but this is a family orientated hotel and the younger kids love the entertainment. The food and drinks and relaxation was amazing and I would definitely recommend this hotel. It is affordable luxury and a place where the kids can have so much fun. We had rain for 3 days which proved a littel tedious but that is part of the holiday experience and not the hotels fault. For the Dominican I would definitely recommend. Spoke to others that had been all over the Caribean and in particular the Dominican just to try different places but none on the island compared to the Gran Ventana. A wonderful hotel and wonderful staff and we met some lovely people.

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 25, 2009

I have just returned from a fantastic week at the Gran Ventana hotel. I would definitely recommend it - it's not quite the boutique hotel it claims as it must have a 300+ capacity, but it's perfect for a pretty cheap all-inclusive week away.

The Gran Ventana is very clean. Food is really good - a self service restaurant with a wide choice of food including loads of fruit and salads, and 3 other restaurants. The staff are very friendly and provide excellent service, they can't do enough for you. Rooms are good too - we had an extra bed put in our room as there were 3 of us, made it a bit of a squeeze but beds are very comfy, good air con, nice clean bathrooms, fridge, ice machine in the hallway and TV. And the hotel had a lovely beach, two pools - one big one for kids and everyone, and another hidden away which is the quiet pool. nice to have the choice. There are bedrooms surrounding the quiet pool, so if you want a quiet spot ask for a room up there.

We were meant to stay at the Barcelo Puerto Plata Hotel, but were moved before we arrived because there had been an 'incident' at that hotel. People we spoke to at the resort said we'd been moved to a much better place - quieter and better food.

We travelled with Thomas Cook - they were OK on the whole, but they do try the hard sell. We booked diving direct with the hotel - was very good. And we also booked the Bravissimo show which is a busride away - unless you like tacky cabaret, DO NOT BOOK THIS SHOW. It is just dreadful.

The flights were awful - very very cramped and poor service on the flight, but am not sure we could expect more for the money we paid (£700 for the week for everything).

  • Stayed December 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2009

We stayed for a week at the Gran Ventana from December 15th to December 22nd, and we couldn't be happier with our experience. The room (in the Catalina block) was big, bright, and impeccably clean. The bars made delicious mixed dreams. The buffet was a standout, with something for everyone and something special each day (the chocolate desserts in particular were so good that they put the a la carte restaurants' offerings to shame.) The beach was one of the finest and cleanest along the stretch, although swimming was hampered by the reefs a little ways out.

We went on two day trips: Paradise Island and the jeep safari to the waterfalls. Our rep warned us not to book with the beach vendors, but I had read good reviews of Caesar here and ended up booking through him with no problems, and for a much lower price than we would have paid with the official rep. Both trips went great; snorkling among the coral at Paradise Island in particular was an incredible experience (and the speedboat ride there was awesomely hair-raising).

All in all it was a fantastically relaxing vacation. We would go back in an instant!

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxfordshire
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 18, 2009

We were moved to this hotel from the Barcelo Hotel (DO NOT STAY THERE, SEE SEPERATE REVIEW) and were absolutely delighted with every aspect of the hotel, I am a General Manager of a hotel in England and I could not fault the hotel in any way.
The food is excellent and a great choice. The Italian was very nice, the Caribbean was beautiful and air conditioned and the Grill by the beach was a superb location. Buffet breakfast and lunch had something for everyone.
The service in all areas was superb, the restaurant reservation girl (Miss Garcia) was 100%, a diamond. the front desk were so helpful and all the waiting staff were spot on. The biggest mention has to go to the housekeeping team, they were so friendly, unobtrusive and the standard of cleanliness and maintenance in the bedrooms was as good as any hotel I have ever stayed in.
Nice to have the fridges in the rooms, replenished every day. The selection of TV channels was great, kills the time from coming in from the sun to getting ready for a night out. Lots of free movie channels, even had Fox Soccer with live English games (sad I know).
Our stay here was perfect in every way after a disappointing start at the Barcelo.
I would 100% recommend this hotel and challenge anybody who has critisism of the hotel.
The management team at the hotel should be very proud of how this hotel is operated.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to VH Gran Ventana Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about VH Gran Ventana Beach Resort

Address: Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Puerto Plata
#4 Romantic Hotel in Puerto Plata
#4 Family Hotel in Puerto Plata
#4 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — VH Gran Ventana Beach Resort 3.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, HotelTravel.com, Tingo, Otel, getaroom.com, Despegar.com, Priceline, Hotels.com, BookingOdigeoWL and Venere so you can book your VH Gran Ventana Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Ventana Beach Hotel
Gran Ventana Dominican Republic
Gran Ventana Puerto Plata
Gran Ventana Beach Resort Puerto Plata
Hotel Gran Ventana Beach
Grand Ventana Beach Resort
Gran Ventana Hotel Dominican Republic

Owners: What's your side of the story?

If you own or manage VH Gran Ventana Beach Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.