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“One word, amazing.” 5 of 5 stars
Review of VH Gran Ventana Beach Resort

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VH Gran Ventana Beach Resort
3.5 of 5 Resort (All-Inclusive)   |   Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic   |  
Hotel amenities
Ranked #5 of 42 hotels in Puerto Plata
Scarborough, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“One word, amazing.”
5 of 5 stars Reviewed March 16, 2013 via mobile

Can not understand why people are saying such bad things about this place! Its perfect, the staff are brilliant keeping you entertained, the waiters and waitress's are veryy good and as for the cleaners they did the best job ever! Just wish people would stop moaning, its such a beautiful place with amazing people! You guys must not be at the same hotel! And wish people would stop saying bad words about the vendors. One word for them, lovely! All they are doing is working thats there job to earn the money to keep a living and look after there families! They are so friendly you just have to give them abit of your time to get to know them, me and my mum are friends with some of them and we keep in touch and we cant wait to see them all again in November 2013!! That includes the hotel staff too!! Amazing people, amazing place, i wouldnt change them or the place for the world. I miss it so much, roll on November 2013 is all i can say!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (527)
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Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 16, 2013

I loved the resort. From the beginning we were greeted by there excellent desk service and the room assigned could not have been better. 2236 is facing the ocean and it's exactly what you would see in advertisements for tropical paradise. Perfect! We took many strolls on the beach and Gran Ventana has the cleanest of the mall. Every morning we would see the staff cleaning up the beach and every evening the chairs were reset. Tip: while they have a "no beach chair reservation policy", it's not enforced so go on the beach early if you want one of the umbrellas. The food is average at best but the selection is very good and every night they have a special night. During the fruits night I had the best mangoes ever. Also, avoid the Ocean Grill. The food there is terrible. You're better off eating at the other restaurants. I would return there any day... Thanks Gran Ventana! And thank you to Ramiro (barman at the quiet pool) and Jeffery (bellboy) who made our stay so delightful! .

Room Tip: If you want piece and quiet, choose building 1. If you want to be close to the ocean choose building...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pickering, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 15, 2013

Overall, a nice place. We went for the sand and sun and enjoyed it. Very courteous and friendly staff. Beach was always clean and ocean swimable. We tried the ala carte restaurants but found the main dining room buffet quite good. Plenty of variety and plenty of food. The resort was more on the quiet side. Lots of families with kids during the March break. There were several pools including smaller ones for kids. Staff put on shows in evening to keep children and adults occupied. Bars and clubs were a short walk down the road for those who wanted more lively nights. Plenty of day trips for those who want to take a break from tanning. Beaches are public so plenty of vendors. All in all, they were pretty good in that they didn't pester. This was our second trip to the DR (first was Punta Cana) and likely we will go back to the DR given the good experiences so far. Sue and Enzo

Room Tip: If you want quieter evenings, ask for a room in the main complex on far side of pool or in building...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2013

The resort was our 2nd visit and this time with friends who were also repeat customers and as the title suggests we knew what we were getting again this time around.We have been to other resorts in Cuba, Mexico and Dominican but the food and service does not compare to Gran Ventana.The food at the buffet was diverse and delicious and the fine dining restaurants were well staffed and they took pride in great presentation of the meals.The weather was so-so, but the resort can not control that, but for some reason people think they can or should.We heard people saying that the resort sucked because it was raining,REALLY,get a grip.The truth is no resort is 100% perfect, but this one really tries to make it memorable.We will be back.

Room Tip: If you want quiet or go to bed early because of kids do not get a room near the entertainment stage.
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
1 review
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 13, 2013

What a disappointment! The resortl was run down and worn. Very crowded with lots of noise. Entertainment / obnoxious loudspeaker went on and on till midnight and then drunken Yahoos till the wee hours. Don't get a room facing main pool if you want to sleep. On the positive side, the hotel staff did accommodate us with a room change when we requested it. Wifi was available, but not accessible in the rooms, you had to be in the lobby and get a new password every day to get very slow service.
The beach was nice enough, but crowded and we were inundated with vendors selling touristy goods non stop.
The food was awful, especially the buffet. Bland, tasteless, and questionable ingredients. Four of our group were violently sick with gastroenteritis, which ruined our trip.
You had to line up to book the a la cart restaurants, some which were already booked more than a week ahead. One of them was upstairs and not accessible to anyone with a wheelchair or mobility impaired.
If anyone is mobility impaired, don't go here. No elevators at the resort, so only ground floor rooms can be accessed. No accessible showers, no grab bars in the bathrooms and no raised toilet seats. Beach is not accessible either, as the one walkway ends right as the beach starts. You can go no further in a chair & it's still a long walk to the water. If you do manage to get into a beach chair, you are a sitting duck for all the beach vendors.
The service was spotty in the main areas of the resort, but the housekeeping staff was very intrusive, a line of them everyday, one to made beds, another for towels, another bringing water ( resort water is unusable/unsafe)., etc. A quick knock and unlock and enter before you could respond, if you even heard them.
Took a city tour which was awful - Driver would not accommodate our requests on where we wanted to go - turned out he called ahead to wherever he was taking us & had people/kids waiting to beg for money. We were told the van would seat 10 to 12, there were seats for 7 people, not counting the driver & guide. The 9 of us were packed in for an uncomfortable drive.
Sports equipment was pitiful, with a $5:00 insurance fee, which we refused to pay as the equipment was so old and cobbled together, it would be impossible to damage any further.
I was so glad to leave this place, nothing to do but drink cheap, sugary drinks and fend off vendors on the beach,
.

Room Tip: rooms on opposite side from main pool
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at VH Gran Ventana Beach Resort, responded to this review, March 19, 2013
We are very sorry to hear that you had a bad experience with our hotel and that some of your party were taken ill. We would like to clarify that all of our health and safety procedures are very strict and they are audited by Crystal, an external specialist. The major Tour Operators also have their own health and safety teams controlling quality in all of the local hotels, but we do recognize that illness does occasionally happen at all resorts. As for the mobility impaired issue, it is true that one of our a la carte restaurants is on the second floor and there is no lift, but every other place in the resort is wheel chair accessible, there is even a hut at the beach reserved for them as well as a washroom. We have 4 disabled rooms available with grab bars, high toilet, wider bathroom door, etc. We are very sorry that you were not informed of these amenities. We certainly hope your friends are feeling better and that this experience will not deter you from returning to the Dominican Republic.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Perry, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 12, 2013

Returned to gran ventana once again this time our friends wanted to return. We also invited my sister. She enjoyed her self very much. We had room 1149 very clean and the maid service was great. We enjoyed the Octopus restaurant twice this week.I also told some other friends who went the 22nd of febuary while we went on the 27th. The management are always trying told help at the weekly meet and greet I commented about the fact that when I golfed in the morning. I was to late to book the restaurants they advised me to find any of the restaurant captains and they would gladly help. I would love to return again when I dont know but I know I will.

Room Tip: Having returned I emailed the general manager and she was very happy to help.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mojacar
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 12, 2013

We can only say truly amazing.We return time and time again to Gran Ventana because it is just like going home due to the amazing staff and the warm welcome you always recieve. The team of staff always remember your name and from getting out of the taxi you can hear your name being called from all directions, it makes your welcome so warm.
To reception next to see reception supervisor Jean Eric who is so quick and efficient and any problem you have he will sort out, no problem is too big for Eric and he will always greet you with the biggest smile and warmth. If Eric is on time off Keeran will attend to you with the same attention to detail. During your booking in you will recieve your welcome drink, such a lovely touch, Clarissa will bring this for you she is so charming and kind and also makes you most welcome. All the bar staff are excellent and they are so quick to serve you and when you return year after year like ourselves they even remember what you drink.Anthony heads t6he lobby bar and runs a truly efficient service with his team of barmen and waiters,Louis and Pablo run the pool bar in an evening with great efficency always enjoy a chat. If you want a quiet drink Ramero will always welcome you at the quiet bar
Helmet the head chef makes sure you have some excellent food there is always such a good variety of quality meals the choice is so good there is always somthing for everyone .
The 3 A La Carte restaurants are all exceptionlal the food is beautifully cooked and the service is excellent and each restaurant has its own special ambiance.We like them all although our favourite is the Ocean Grill, the setting is beautiful and the team of sraff are brilliant. A big thank you to you all this year for making my birthday so special the cake was beautiful and having you all sing Happy Birthday to me made the who0le day very memorable.
The rooms are spacious and always clean and give you everything you need for a beach holiday and the cleaners provide a wonderful service, there is also an excellent laundry service cloths leave your room before lunch and return the next afternoon all on hangers abd beautifully pressed.
The animation team work endless hours to keep you all entertain with a great variety of games and entertainment. The shows in an evening could be better but gives a variety of holiday entertainment.Saturday evenings with the live bad is really good especially if you like dancing we love it.
The hotel is set on a beautiful beach which is always kept very clean also there are two superb pools one within the main hotel and one on the quiet side if you want peace and tranquility. The complex the hotel is in is extremely safe and is set all aroud the most wonderful 18 hole golf course if that is your game.
We will be going back many more times for more fantastic relaxing and truly memorable holidays
we love you all and thank you once again for a superb holiday.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about VH Gran Ventana Beach Resort

Address: Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Puerto Plata
#4 Top resorts Hotel in Puerto Plata
#4 Romantic Hotel in Puerto Plata
#5 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — VH Gran Ventana Beach Resort 3.5*
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Also Known As:
Gran Ventana Beach Hotel
Gran Ventana Dominican Republic
Gran Ventana Puerto Plata
Gran Ventana Beach Resort Puerto Plata
Hotel Gran Ventana Beach
Grand Ventana Beach Resort
Gran Ventana Hotel Dominican Republic

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