The resort was our 2nd visit and this time with friends who were also repeat customers and as the title suggests we knew what we were getting again this time around.We have been to other resorts in Cuba, Mexico and Dominican but the food and service does not compare to Gran Ventana.The food at the buffet was diverse and delicious and the fine dining restaurants were well staffed and they took pride in great presentation of the meals.The weather was so-so, but the resort can not control that, but for some reason people think they can or should.We heard people saying that the resort sucked because it was raining,REALLY,get a grip.The truth is no resort is 100% perfect, but this one really tries to make it memorable.We will be back.

What a disappointment! The resortl was run down and worn. Very crowded with lots of noise. Entertainment / obnoxious loudspeaker went on and on till midnight and then drunken Yahoos till the wee hours. Don't get a room facing main pool if you want to sleep. On the positive side, the hotel staff did accommodate us with a room change when we requested it. Wifi was available, but not accessible in the rooms, you had to be in the lobby and get a new password every day to get very slow service.
The beach was nice enough, but crowded and we were inundated with vendors selling touristy goods non stop.
The food was awful, especially the buffet. Bland, tasteless, and questionable ingredients. Four of our group were violently sick with gastroenteritis, which ruined our trip.
You had to line up to book the a la cart restaurants, some which were already booked more than a week ahead. One of them was upstairs and not accessible to anyone with a wheelchair or mobility impaired.
If anyone is mobility impaired, don't go here. No elevators at the resort, so only ground floor rooms can be accessed. No accessible showers, no grab bars in the bathrooms and no raised toilet seats. Beach is not accessible either, as the one walkway ends right as the beach starts. You can go no further in a chair & it's still a long walk to the water. If you do manage to get into a beach chair, you are a sitting duck for all the beach vendors.
The service was spotty in the main areas of the resort, but the housekeeping staff was very intrusive, a line of them everyday, one to made beds, another for towels, another bringing water ( resort water is unusable/unsafe)., etc. A quick knock and unlock and enter before you could respond, if you even heard them.
Took a city tour which was awful - Driver would not accommodate our requests on where we wanted to go - turned out he called ahead to wherever he was taking us & had people/kids waiting to beg for money. We were told the van would seat 10 to 12, there were seats for 7 people, not counting the driver & guide. The 9 of us were packed in for an uncomfortable drive.
Sports equipment was pitiful, with a $5:00 insurance fee, which we refused to pay as the equipment was so old and cobbled together, it would be impossible to damage any further.
I was so glad to leave this place, nothing to do but drink cheap, sugary drinks and fend off vendors on the beach,
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Returned to gran ventana once again this time our friends wanted to return. We also invited my sister. She enjoyed her self very much. We had room 1149 very clean and the maid service was great. We enjoyed the Octopus restaurant twice this week.I also told some other friends who went the 22nd of febuary while we went on the 27th. The management are always trying told help at the weekly meet and greet I commented about the fact that when I golfed in the morning. I was to late to book the restaurants they advised me to find any of the restaurant captains and they would gladly help. I would love to return again when I dont know but I know I will.

We can only say truly amazing.We return time and time again to Gran Ventana because it is just like going home due to the amazing staff and the warm welcome you always recieve. The team of staff always remember your name and from getting out of the taxi you can hear your name being called from all directions, it makes your welcome so warm.
To reception next to see reception supervisor Jean Eric who is so quick and efficient and any problem you have he will sort out, no problem is too big for Eric and he will always greet you with the biggest smile and warmth. If Eric is on time off Keeran will attend to you with the same attention to detail. During your booking in you will recieve your welcome drink, such a lovely touch, Clarissa will bring this for you she is so charming and kind and also makes you most welcome. All the bar staff are excellent and they are so quick to serve you and when you return year after year like ourselves they even remember what you drink.Anthony heads t6he lobby bar and runs a truly efficient service with his team of barmen and waiters,Louis and Pablo run the pool bar in an evening with great efficency always enjoy a chat. If you want a quiet drink Ramero will always welcome you at the quiet bar
Helmet the head chef makes sure you have some excellent food there is always such a good variety of quality meals the choice is so good there is always somthing for everyone .
The 3 A La Carte restaurants are all exceptionlal the food is beautifully cooked and the service is excellent and each restaurant has its own special ambiance.We like them all although our favourite is the Ocean Grill, the setting is beautiful and the team of sraff are brilliant. A big thank you to you all this year for making my birthday so special the cake was beautiful and having you all sing Happy Birthday to me made the who0le day very memorable.
The rooms are spacious and always clean and give you everything you need for a beach holiday and the cleaners provide a wonderful service, there is also an excellent laundry service cloths leave your room before lunch and return the next afternoon all on hangers abd beautifully pressed.
The animation team work endless hours to keep you all entertain with a great variety of games and entertainment. The shows in an evening could be better but gives a variety of holiday entertainment.Saturday evenings with the live bad is really good especially if you like dancing we love it.
The hotel is set on a beautiful beach which is always kept very clean also there are two superb pools one within the main hotel and one on the quiet side if you want peace and tranquility. The complex the hotel is in is extremely safe and is set all aroud the most wonderful 18 hole golf course if that is your game.
We will be going back many more times for more fantastic relaxing and truly memorable holidays
we love you all and thank you once again for a superb holiday.