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“Very friendly hotel.” 4 of 5 stars
Review of VH Gran Ventana Beach Resort

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VH Gran Ventana Beach Resort
3.5 of 5 Resort (All-Inclusive)   |   Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic   |  
Hotel amenities
Ranked #5 of 42 Hotels in Puerto Plata
Stoke-on-Trent, United Kingdom
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
59 helpful votes 59 helpful votes
“Very friendly hotel.”
4 of 5 stars Reviewed February 7, 2013

We returned last week from our first visit to Dominican and the Gran Ventana and are sure that we will return as many guests seem to do.On arrival the hotel did not have the 'wow factor' as it is a little dated however the rooms are very clean as are public areas and we soon felt at home.The staff are very friendly and helpful-nothing is too much trouble.The main restaurant has a good selection at all mealtimes and you would have to be very fussy not to find something you like.We took advantage of the A La Carte restaurants which we thought were exellent! Pool area great plenty of beds and the beach delightful we were not bothered by beach vendors as they left us if we said no.We would certainly recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (592)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
North Bay, Canada
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 7, 2013

The experience is fablous, in all of our visits we have gotten to know everyone so well. Eric and his crew behind the desk will take good care of you, Helmut and his crew in the dining room will make sure that you are fed well, Luis and all of the bartenders will treat you well (and/or pour you to bed) Danilisa in guest services will make sure that your experience is fablous. Everyone at Gran Ventana will make you feel right at home! Can't wait to go back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 7, 2013

We were at the Gran Ventana for two weeks. We have absolutely nothing to complain about. Food was very good and plentiful; drinks were awesome; but the best part of the resort are the workers. They are so friendly. We used to go to Punta Cana but now this is our new go-to place! I was a little worried initially trying something new. Looking back, I wasted too much time doing that. Come here, you will not regret it. A big thank you to Marisol!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 4, 2013

Our stay at the VH Ventana in Puerta Plata was very nice. The resort itself is dated and not as polished as the other places we have stayed on the Punta Cana side. This resort has more English speaking staff (excluding the chambermaids), the food was a bit predictable but was plentiful and the best food we have had in the DR.
We took notice of how accessible this resort is for those with mobility issues and those with strollers/carriages. There are ramps into all buildings, a reserved area of the beach where resort workers aid in the transport to and from beach to the boardwalk/ramp, they use a golf cart to charter folks who require a little support getting around the resort, one area of the pool is zero entry and the bath tubs are low rise, the resort workers are very attentive and willing to assist.
The animation team were busy day and night but were never overbearing or pushy, they would announce what they were going to do and wait for people to come to them, they did not pester or pull at us to get us to get involved. The night-time entertainment was amateur (except for the magician...he was awesome!), time was made prior to each evening event for the children to dance with the animation team and they did not seem to mind that the children attended the evening shows and they were allowed to go up and stage and dance for a bit once the show was over. We did not hear any noise once back in our room other then the rain and coconuts hitting the ground during the rain (one and a half days).
The vendors on the beach were numerous! They would be overlapping each other, at any given time you could see 4 -7 in and 200 foot span. All it took was a wave of your hand to let them know you are not interested it was a bit of a deterrent to just chill on the beach, we ended up going down, going swimming and leaving to go sit around the pool.
The power went out several times a day, it would come directly back on but take a flashlight just in case.
The air conditioning required resetting (by us) several times a night, it seems to be preset for 22 with a med fan speed, so we would turn it down to 16 and set the fan on high, and before long it seemed to be back at the prior settings...maybe when the power would flick?!
This has been the friendliest resort yet! The fellow visitors (England, Sweden, Italy and Canada) and some of the staff were personable, interesting folks who we are glad to have met.
Check in was a breeze as was leaving.
You get extra beer in your fridge if you leave a few bucks in it in the morning before your room is made up.
The mountains are beautiful, they do offer excursions to the mountains (as well as other places), we did not partake.
We walked to the shopping center within the gated complex (took minutes) to get our souvenirs for those back home. Many of the shops are closed but there is enough to get a good variety without being pressured to by the store clerks. The disco Coco Bongo is in this center, as is a small pub.
As per usual the drive to and from the resort is generally entertaining.
We seen some neat wildlife, land crabs, anoles, and different birds and had a wonderfully relaxing time at the VH Ventana.

Room Tip: We stayed in the Catalina building, left wing, ground floor, 3/4 the way down and had no concerns...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at VH Gran Ventana Beach Resort, responded to this review, February 6, 2013
Thank you for writing such a terrific and detailed review! You really captured the essence of a Gran Ventana vacation, and the type of experience guests can have here – such great tips! We will certainly share your kind comments with the staff. We are glad you have a nice visit and look forward to welcoming you back on a future trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 3, 2013

My Wife and I just got back from our 4th Dominican All Inclusive vacation. Gran Ventana, is one of the best of the four resorts we have visited so far (the only one at par would be the Iberostar - however, the Gran Ventana had a much better beach !). The food at the A La Carte's was great (especially the seafood). The staff were friendly and the resort very well kept. The lobbby was great (with free wifi and a great place to hang - especially when it rained). Only areas for improvement would be the entertainment and the daily activities... Other than that, as long as the weather complies, you will have a fabulous time.

Room Tip: If you want to be "near the action" - ask for a room in the main plaza - they have a side...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 2, 2013

My husband and I had a nice relaxing trip LOTS OF R & R and would HIGHLY RECOMMEND THIS RESORT WOULD GO BACK AGAIN. When I read some reviews from others its like "SERIOUSLY" DON'T BOTHER TRAVELLING THEN.
The service and staff was awesome and the resort was clean and well maintained. There was a variety of food to select from at the buffet and different everyday and the 'smoothie bar' was my favorite every morning. The LA CARTE restaurants were all very good and our favorite was the italian restaurant. The beach was beautiful and we could walk out to our waists to the beautiful blue water to coral reefs and see the colorful fish. the walks along the beach everyday were beautiful. YES of course you have the vendors approaching you, but they need to make a living too! Our Travel Rep. 'Jennifer' was very helpful and pleasant and we booked two excursions with her. My husband booked the deep sea fishing, waste of money do some research and find another company to take you. I booked the spa day at the 'Jasmine Spa' it was about 40 minutes from the resort and let me say it was the most beautiful experience I have had.
The entertainment wasn't the best but that really isn't important to us when we go travel. We met alot of great people from around the world and would definitely stay at this resort again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 1, 2013

My husband (30) and I. (25) wanted a romantic and relaxing getaway so we visited the Ventana at the end of January, 2013. Overall, we had a wonderful vacation and we WOULD go back! It was a great spot for young couples and young families.
To be honest, it wasn't all great... But, nothing could come close to ruining our time there.
We didn't know they had a separate hotel across the parking lot far away from all the action, and that's where they put us. It has a "quiet pool" and "quiet bar" ... But, walking through the parking lot to and from the beach, pools and bars (especially at night) was not my thing. We spent one night there and asked to move the next day. In our new room we had two double beds, a flat screen (10 English channels) and a great look out at the main pool.
The service was GREAT - staff go above and beyond and deserve tips, although they don't ask for them.
The food was amazing. For this reason I'd go back again. Coming from a picky eater, I was so impressed with their meals and always found something I liked. Still, I brought lots of snacks from home for the evenings and I'm glad I did, as there is no 24 hour snack bar.
The beach... Oh the beach... My heart is still there. It was beautiful. In just a few feet you were up to your waist in turquoise blue water with nothing but sand at your feet. I was in heaven. We walked the beach often and enjoyed stopping to swim along the way. BIG THUMBS DOWN to the vendors that literally come in waves and don't leave you alone. You must learn quickly to ignore and say NO before they get too comfy blocking your sun.
The resort overall, it's clean and cozy but a bit dated. It's not polished like a 5 star in say, Mexico. It's small, so you see the same travelers and staff all the time. You won't get lost and you would have no problem walking around on your own. There is a lingering smell of cigarette smoke in the lobby because it's open concept with breeze coming through. The beds aren't comfy, and knowing that I packed our own duvet and pillow cases for added comfort. (Call me crazy!) There were several power outages the week we were there, which was odd, and they do not keep a well stocked mini bar in your room. Two beers at most, max. Also, they say massage is available but you have to go to another resort for a good quality, very expensive massage. Also, NO irons in room.
Entertainment was for the most part kind of silly. We watched a few nights but kept to ourselves and enjoyed sitting at the bars and relaxing in the lobby.

Despite the few downfalls, we had a great time and we'd go back!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about VH Gran Ventana Beach Resort

Address: Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Puerto Plata
#4 Romantic Hotel in Puerto Plata
#4 On the Beach Hotel in Puerto Plata
#4 Family Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — VH Gran Ventana Beach Resort 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Gran Ventana Beach Hotel
Gran Ventana Dominican Republic
Gran Ventana Puerto Plata
Gran Ventana Beach Resort Puerto Plata
Hotel Gran Ventana Beach
Grand Ventana Beach Resort
Gran Ventana Hotel Dominican Republic

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