My husband and I returned home on Monday after a 7 day stay at the Grand Paradise. We both felt it was a great experience/resort for the money we paid but also agreed there were some things that could have made the stay better.
We should have realized it was "off" season, which resulted in the on site Casino and 1 of the only 2 A La Cartes to be closed down. This was a little disappointing since the website said nothing about this. On a positive note the staff were great and offered to take us to the local Casino on a nightly basis... The views were amazing and we received a free upgrade to a Ocean View Suite from our Ocean View Superior Room when we let the front desk know an ant party had taken place in our bathroom sink the night before. (Literally 500+ ants) We were really happy with how quickly they resolved the issue for us, and at no additional charge.
The Food. There were good things included in the Buffet and things we didnt care for. Like any Buffet you stick with the things you have tried and like and steer clear of the things you don't. It would have been nice to have another food option other then the A La Cartes since we only were able to book twice during the trip. When we did go the Italian night wasn't too good. The couple we went with and my husband and I ended up getting sick and learned another couple did to. The Grill night was definitely better, I would suggest booking that over the Italian!
The best part of the trip was the staff at the resort. They definitely make it their main goal to ensure the guests are having a good time, and are well taken care of. Donkey and Manny were hilarious and made our trip. They got us up and dancing, were fantastic on the microphone for pumping up the guests, climbed coconut trees for us to try coconut milk, played basketball with us, ate with us... it was great and made the trip memorable. The bartenders were great as well, especially the tall guy who works the bar near the pool. We never waited for drinks, even when the locals came in on the weekend and took the place over.
The worst part of the trip was the stomach issues and the fact everyone we spoke with had them as well. We later heard the resort had issues with water contamination although the resort never mentioned that to us. Many mornings, afternoons and evenings were spent in the bathroom. For this reason the plane ride home was also pretty brutal and the first time the seat belt sign went off everyone from our resort was up in line for the bathroom pretty quickly. We found out at the airport many people who stayed at out hotel were also sick, we just hadn't seen them throughout the week to realize. We don't know if it was the food but something was definitely up. My husband still isn't feeling right and we've been home 4 days.
Throughout our stay we know of 2 couples who left the resort, one to go home and one to another hotel. I don't think this resort is 5+ stars or a "party zone" but the website never made it seem like it was so we were fine with what was there. As mentioned previously for the price we paid, it was a good deal overall. If I could change one thing it would be more bars, and to have felt better throughout the week. Definitely do a day excursion, we did the Rum Tour and Cable Car and it was great time!
Thanks again to the staff, like I said we thought you were awesome! And to Cheeks- I will not miss the views.lol...
-Ginger and Canada
Superior Ocean Room Suite or Garden View Suite- double the space! Get on the second floor, less nois...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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On behalf of Grand Paradise Playa Dorada, we sincerely appreciate your comments.
We're thankful you for yours comments regarding your stay in our property. We feel sorry that we could not fill all your expectations as you wanted. Please know that we are taking care about the remarks you made. At the same time we would like to inform you that our hotel is audited every month for quality control to prevent any infection o issues. Our water is 100% decontaminated and certified by the Ministry of Public Health and Quality Control department, based in your information, we did not received any medical report from you or any other customer.
We will congratulate Donkey & Manny for their outstanding job and performance.
We apologize if it some point we didn't fill all your expectations. We hope to welcome back in the nearest future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.