It was my first time in the Dominican Republic and I had read reviews, watched videos, etc. so when I arrived I was not surprised. I have not travelled much so I was not aware of certain questions to ask upon check-in and the front desk is definitely not going to offer advise. The resort building is tired looking but the rooms are clean, plenty of food, atmosphere in dining area pleasant as overlooks the ocean. However; upon arrival the front reception hands you an envelope with key, etc. and does not smile or explain anything. The staff everywhere else is friendly. Upon check-out the staff tried to find a way to squeeze a buck - I could get into details but it's not worth it. The fine print doesn't explain everything and the aggression when checking out is unbelievable and humiliating. As a woman travelling without a male I felt somewhat intimiated. I planned to come back with my family until I was checking out and I would not recommend this hotel because it left me with a sour taste and a feeling that the people can be very cruel at that resort. Again, it was front desk but they give the first and last impression. We were greeted with a nice cold drink when we arrived but it was NOT the employees behind the desk offering the drink. The two exceptional employees are Manny - who was always energetic, never slept, very friendly and another worker but I did not get his name - he was Manny's sidekick. The attitude at the front desk was disappointing and I was accommodating, tipping and smiling until I knew I was being scammed for more money!!!!
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- Also Known As:
- Grand Paradise Playa Dorada Hotel Puerto Plata
- Paradise Beach Club Puerto Plata
- Paradise Beach Resort Casino
- Paradise Beach Puerto Plata
- Paradise Beach Club Casino