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Grand Paradise Playa Dorada: Traveler Reviews

3.5 of 5
Complejo Playa Dorada | P.O. Box 337, Puerto Plata 332, Dominican Republic
Hotel amenities
Grand Paradise Playa Dorada
Ranked #10 of 47 hotels in Puerto Plata
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1,473 reviews from our community

Traveler rating
    399
    442
    300
    171
    161
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Families
299
 
Couples
419
 
Solo
63
 
Business
9
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sterling, Connecticut, United States
2 reviews
“Tres Amigas Love Grand Paradise <3”
4 of 5 stars Reviewed March 2, 2013

I went to Grand Paradise as an RCI member from 2/11-2/18. I went with my 2 friends and we had an amazing time! EVERYONE is so nice to you there. I had booked a 2BR Suite with RCI but when I got there we were given 2 1BR Suites a floor apart. This was kind of a letdown as we all wanted to hang out together...but we adjusted. I got the 2nd floor. We were in the 1700 block and although the balcony faced the tennis courts and this was the access way for the people that worked in the hotel we had no problems with this because of the fact that everyone was so sweet.
We have to give Happy Boy his props for being an AMAZING Water Aerobics instructor ;) I have video of him on my Facebook page.
Donkey and Manny always kept the crowd entertained.
Ruth, the hostess at the buffet is an awesome woman, she always greeted us with a big smile and did her best to remember all of our names and everyone else that went to the buffet she is just great. Pablo in the afternoon was always very good to us and I must say that I fell in love with Ramon who works in the evening at the buffet. He was very attentive and very easy on the eyes...if I could have taken him home with me in my suitcase I definitely would have!
The only thing that any of the employees at the Grand Paradise want to do is make your vacation the best it could possibly be.
The only problem I had there was on Valentines Day at the Italian restaurant when my friend ordered a rib eye from the cash menu. The steak was not edible and could not even be cut with a knife. I told the waiter that I did not want to pay for it because she could not eat it.
After putting us off for over a 1/2 hour we just put the money for the steak on the table, because he had told us he would have to pay for it if we did not, and left never to return...we were perfectly happy with the buffet..
Yes, there are alot of vendors on the beach but if you tell them no they go away...Sandra that sells tours on the beach has great deals and she is a wonderful woman as are Isabel & Celina that do the braids. All three of us got them in our hair. Before you do your haggling with the vendors on the beach visit the mall close by for pricing...they have the same items and then you have some haggling ammunition to use when you buy from these guys. They will give you great deals.
One thing I must add is Beware of the Mamajuana :)

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dawn T about Grand Paradise Playa Dorada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
1 review
“Staff recognition”
3 of 5 stars Reviewed February 28, 2013

We would like to recognize some staff member who made our holiday enjoyable. The entertainers were LA Baby, Donkey, Manny, Happy Man and our lady who cleaned our room. Our room was located at 4301, from Feb10 to the 22.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jeannine B about Grand Paradise Playa Dorada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review
March 4, 2013
Dear Jeannine B,

On behalf of Grand Paradise Playa Dorada, Thank you so much for posting you comments.

We feel very proud that our employees were one of the reason that you have had a great holiday, be sure that we will congratulate all member for their hard work and performance.

Best regards from all of us,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sweden
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
“Needs to be refurbished but food is fine”
3 of 5 stars Reviewed February 26, 2013

Had to check in at a A.I-hotel although this is defenitely not my glass of rum. Huge hotel with 90% canadian guests walking around stuck to their big jugs. A little bit like camping to me. Read some reveiws concerning bad stomachs due to ditto food, but must say this is bull...it. Icecold drinks are probably the reason why some feel the "Montesuumas Rev.".
The resort needs some refurbishing and is far too big to my taste. Chaos in the restaurant due to all guests running loose searching for what to eat and what to eat with. Boring evenings despite two bars (two are closed) and something they called "show". Disco? Forget it. Outside the resort it's dead, dead.

Room Tip: Avoid poolside and ask for second floor with seaview.
See more room tips
  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask claes g about Grand Paradise Playa Dorada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
“Time share torture”
2 of 5 stars Reviewed February 25, 2013

We spent the entire week last year trying to avoid time-share salespeople. On the beach, on our way lunch/dinner, by the pool, everywhere, we were followed, harrassed by time share salespeople, presumably with the hotel. We politely we weren't interested day after day after day. We pretended we spoke another language, ignored them etc. Nothing worked. I like to go on a holiday where I can do what I want to do and not simply be someone to sell something to. Would never return.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Blink89 about Grand Paradise Playa Dorada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review
February 27, 2013
Dear Blink 89,

On behalf of Grand Paradise Playa Dorada, we sincerely appreciate your comments which are for us a real feedback.

We feel sorry about the points that you mention you went through with your vacations, you can be sure that we already transferred the message to all the departments involved. Our main priority is to feel our guests welcome and become their allies during their treasured vacations.

We can guarantee you that the negative issues that you experienced do not represent the culture and tradition of service in our resort.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Waterford, Canada
1 review
2 helpful votes 2 helpful votes
“Amazing vacation!”
5 of 5 stars Reviewed February 23, 2013

We went to Grand Paradise from Feb 15 to Feb 22.

Before going on the trip I saw a lot of negative reviews and I was really worried about the quality of the trip. Needless to say the resort was great and I have no complaints at all!

Rooms: We got room 1640 which is on the fourth floor. I went on this vacation with my friend. We each got our own room, a kitchenette. The beds were comfortable, I had great sleep every night. Our room was located in building 14 so it was facing the ocean. When going to bed we could hear the waves. The maids did a great job cleaning the rooms, always fresh new towels and drinks were always restocked. My friend and I left little gifts and tips. You get one room key per room, and you need it to activate air conditioning. Don't be concerned about the room getting too hot because the AC works extremely well and cools down the rooms in no time.

Food: A lot of the reviews said that food was bad, that is very untrue. I am a rather picky eater and I was never hungry! There was always food which was delicious.
For breakfast there is an omelette bar every day, it is delicious! One can always find fresh fruit, scrambled eggs, sausages, potatoes, cereals and much more. What other breakfast food do you need! There are also different kinds of juices, milks and hot drinks.
For lunch there was variety as well. Salads, hot and cold meat, potatoes, rice, vegetables and fruit. There were also a lot of desserts, different stuff every day.
For dinner there was the most variety, with salads that are different from lunch and hot food as well. I strongly advise you to check out the grill every night which is on the right side as soon as you walk in. Every night they have a special there and I was always happy with it. It ranges from steak, chicken, kebabs, stir fry, tacos and many more. All of which were delicious. There is also all kinds of pasta available for those who like it.
Also make reservations at the other two restaurants, we liked Eden better because of the kind of food offered there. During the day at the Eden restaurant there is a snack bar, it is also open starting at midnight.
Sometimes there is a little line up in front of the buffet, but the wait was never longer than 5 minutes. They were very quick to seat people so long waits were never an issue and we went during reading week so it was busy!
*Side note: none of us got sick from the food and we ate a variety of everything.

Service: The service was so friendly! All of the workers starting with gardeners, cleaning ladies and all of waiters and waitresses always smiled and said hello. While eating the waiters are very quick to fill up drinks and provide drinks from the bar as well.
Entertainment staff was amazing! Especially Happy Man, Manny and Donkey. The shows which they put on were hilarious and they always recruited people from the crowd which was entertaining. They always walked up and talked to everyone around the resort and were extremely friendly. Keep up the great work!

Overall it was a great experience, I wish I never listened to the negative reviews because the trip was very good. Would definitely go back again!

Room Tip: We were in room 1640, it was great as are all rooms on the 4th floor because they are a lot bigger t...
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Kasi Z about Grand Paradise Playa Dorada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review
February 27, 2013
Dear Kasi Z,

On behalf of Grand Paradise Playa Dorada, we sincerely appreciate your comments.

We are glad that you enjoyed your stay at our Hotel. It is obvious that you have enjoyed your stay ,as much as we did, taking care of you. We are indeed delighted . Thank you for your wonderful comments and for spending your holidays with us. .

We all look forward to welcome you back in the nearest future.

We are very pleased to know that our employees were one of the reasons that you enjoyed your vacation. We will congratulate Happy Man, Manny & Donkey for their hard work and performance.

Warm regards from all of us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Grand Paradise Playa Dorada

Also Known As:
Grand Paradise Playa Dorada Hotel Puerto Plata
Paradise Beach Club
Paradise Beach Resort & Casino
Grand Paradise Playa Dorada Hotel
Paradise Beach Club Puerto Plata
Paradise Beach Resort
Paradise Beach Resort Casino
Paradise Beach Puerto Plata
Paradise Beach Club Casino
Paradise Beach Club & Casino
Address: Complejo Playa Dorada | P.O. Box 337, Puerto Plata 332, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar/Lounge Beach Business Center Free Breakfast Free Parking Kids Activities Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotels in Puerto Plata
#8 Top resorts Hotels in Puerto Plata
#9 On the Beach Hotels in Puerto Plata
#14 Romantic Hotels in Puerto Plata
Price Range: $
Hotel Class:3.5 star (3.5*)
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