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“Well worth the money!!!” 4 of 5 stars
Review of Grand Paradise Playa Dorada

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Grand Paradise Playa Dorada
3.5 of 5 Resort (All-Inclusive)   |   Complejo Playa Dorada | P.O. Box 337, Puerto Plata 332, Dominican Republic   |  
Hotel amenities
Ranked #12 of 43 hotels in Puerto Plata
Oshawa, Ontario, Canada
1 review
3 helpful votes 3 helpful votes
“Well worth the money!!!”
4 of 5 stars Reviewed February 18, 2013

My boyfriend and I went to this resort from Feb 2-9. I had mixed feelings after reading the reviews, but really, what the hell is the problem with people? Yes, it's not a 5 star, and yes, you don't get fancy little towels on your bed, but this place was just awesome for what we wanted. The beds were incredibly comfortable, rooms were spotless, lots of hot water, bottled water provided everyday, food was good. If you want luxury, then you need to go somewhere else!! The thing that stood out the most about this resort was the people working there!! I didn't find the front reception people overly warm, but the rest by far were fabulous people. Dalbin the Bell Boy was such a great help, Fausto - the night manager - awesome guy!! He even met us on his day off at an orphanage to hand out toys!! Bon Bon was the gal at the Pool area handing out towels - always giving out free hugs and a huge smile!! Rafael (the supervisor at the Buffet in the mornings) bent over backwards for you, so did Luis and Jesus. Ruth, the hostess and Denisse were great gals to talk to at the buffet. The Buffet is right at the beach - beautiful spot to eat everyday! There was a wide variety of foods and they had a different theme every night. The Mexican night was my favourite. I am an INCREDIBLY picky eater, and there was always something there for me to eat without having to live off of french fries. My guy was sick, however that was from too much sun/heat. Was our second last day and he over did it. But there were no issues with food, drinks, or otherwise!! We took in the Ocean World excursion, swam with the dolphins and sea lions - excellent excursion. Also did the "Boogie Bikes" which are really dune buggy's and boy, did we get plastered in mud!! But it was fun!! BEWARE - DO NOT BOOK EXCURSIONS THRU THE SHOP AT THE PLAYA DORADA PLAZA. We booked a morning in Sousa for snorkelling, being promised that the 70 dollars (US) for the two of us included all kinds of things, only to arrive and find out we had to fork out another 50 dollars US for a boat to take us out and you couldn't sit down on the beach chairs without paying for those too. We were picked up in this guy's private vehicle which had no exhaust, so the fumes were terrible. It was an AWFUL excursion - would have been so much better if we had have booked thru the resort!! So when your tour guide warns you about booking outside the resort - do yourself a favour and LISTEN TO THEM!!
This resort is an excellent value for the money. This was my third time to this complex, having stayed years ago at the Gran Ventana and the Flamenco (now Bavaro). This resort is right at the point, so you have the longest amount of sun and lots of room on the beach. Yes the vendors are constantly around, but just a firm no thank you and they move on. They are trying to make a living too. The vendors at the Orange Market can be pricey. This is a market just down the beach from the resort. The nightlife isn't all that exciting, so if your into the shows, you won't find over the top shows here. But there is always something going on! By far, I can say I was very happy here and would go back!

Room Tip: We booked a Superior Garden View room, and were given the third level of Building One with a great v...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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English first
Cornwall, Canada
Reviewer
5 reviews 5 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 15, 2013

I was at Grand Paradise for 2 weeks from January 28th till Febuary 11th ...I have been going to this resort 2x a year for 6 years. The staff are mostly pleasent you will get the odd one that is a bit rude but you get that anywhere. The beach area is always kept clean. The main areas are being cared for everyday you will always see some kind of maintainance being done. The food is typical for the Carribian. My best advice for anyone travelling to any resort is to call ahead to the hotel atleast a week prior to arrival to confirm all your reservations are correct. As for this resort is you need 2 beds be sure you ask for a superior room..a standard room has 1 king bed. The rooms are up to date and very nice. ..People who write negative things about this hotel are likly people who have NEVER travelled south before and likly had high expectations. Just remeber its not the Ritz Carleton..I love Grandparadis and cant wait to go back in April... :)

Room Tip: Be sure if you need 2 beds that you book a superior room or you wil be stuck with a standard room wi...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, North Carolina, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 14, 2013

After reading the mixed reviews for this resort, we decided to still spend the week there. We have been to Dominican Republic before and know it is one of the poorer countries. That, though shouldn't matter when you pay for an all inclusive resort. From the front desk staff (who had the rudest,most condescending, with a " could care-less'' attitude) , to the inedible food (breakfast, lunch AND dinner), and to the alcoholic drinks(that one could not tell what kind of liquor it was) we have to say... we have NEVER had such a more horrific experience.!
To be fair, the positives are as follows.....rooms were clean, a.c. worked, bed was comfortable, pool and grounds clean. From the moment we arrived at the front desk, it was obvious this was going to be a challenging week. You are issued only 1 key, period. So if one wants to go to the pool and the other want to take a nap... you have to wake your spouse to get back into the room!!.( OK.. not a huge problem). While waiting for our room, 2 ladies walked up and wanted a coffee pot for their room. The woman at the desk insisted rudely that they didn't offer that. The women said that their friends in 2 different rooms had coffee pots. Receptionist offered no explanation, but told them that they were lying! Then walked off smiling! We needed to exchange US dollars for pesos... No problem , right? Oh, yes!... we were told at the front desk that he had only $28 in pesos!!! Then conveniently slipped a 1000 peso bill into the drawer, right in front of us! The key for the "safe" is a standard key for all the safes!! Why bother?? The food is inedible. It is the same every day. Lunch is reheated for dinner. Breakfast is cold eggs, toast (but the toaster didn't function the week we were there) bologna for sausage, dried up cheeses. Coffee was good. Lunch we ate at the snack area. Consisted of chicken wings (good), hamburgs (sometimes), and only once- French fries. The "specialty" restaurants were two- Italian and Steak House. They were HORRIBLE. I ordered canneloni , but didn't know that their pasta noodle was made of flour and water, something like a dumpling... it truly tasted like baby food. The cheese inside was unidentifiable. So we tried the steak house. We ordered the fillet, (which was stringy, well done and tough) , and the pork (which could not be cut with a steak knife...no exaggeration here!)We were so upset, we walked out. We drank beer most of the time, because the mixed drinks were not just call drinks, but some "concoction" of spirits. The wine was delivered in huge carboys that they then siphoned into plastic gallon milk jugs, then poured these into carafes , then offered to us in our glasses. The worst part of this was that the wine was NOT wine. We have had some horrific wine before, but this had no semblance of wine. PLEASE... as a long time traveler of all the Caribbean islands, Mexico and Bahamas.... try another "resort". DO NOT waste your money here. Do your research, there are a lot of resorts here that are far better.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thunder Bay, Canada
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 13, 2013

We just returned from this beautiful vacation. We stayed at the Grand Paradise from Feb 5-Feb 12. It truly lives up to it's name, it was paradise!
Now, I've seen a few negative reviews so far. This is really unfortunate, and the only reason I can think of for the negativity is that some people are just negative and enjoy complaining, or extremely and overly demanding. Please don't let their negativity influence your decision to travel here!
It's frustrating to see the negative reviews because everything here was just beautiful. The entire staff was so hard-working, yet so happy. We were treated so well by everyone. They were some of the happiest people I've ever met in my life, despite such busy and demanding schedules - it was so refreshing to see. This also makes the negative reviews even harder for me to read and believe, because I saw first hand how hard the staff tried to please, and how polite and sweet they were even in the face of sometimes extremely rude and demanding travellers. The front desk staff was super accomodating, check in was fast.
Also, My grandma travelled with us and has issues walking any distance..... so she had a problem with her room being a little far from our rooms and the restaurants, etc. But they were so helpful, they moved her promptly and there were no problems. Such a willingness to accomodate and help even though it was not their fault.)
Our bellboy Diomeales was super helpful, and deserves commendation! Also thank you Emilio Amparo for all your hard work in keeping us safe! Our room was always sparkling clean, well-stocked, and never any bugs, thank you to Mildred for that! So nice to meet you, mi hermana! The grounds were super well taken care of. The bartenders and waitors were so conscientious and friendly. Entertaining, too! Thank you Luis, Oswaldo, Julian, Juan, Eduardo - so many more helpful and lovely people, but I am not always good with names. Everyone we met was just so hospitable and great. The beach was gorgeous! The food was good, plenty to choose from. There was plenty to do, too: tennis courts, pool tables, ping pong, pool and beach volleyball....etc.... The property is also a short walk away from a plaza where you can do some shopping, and a short walk down the beach brings you to a flea market if you're interested. Perfect location. But, my most favorite thing about this resort was..........!
THE ENTERTAINMENT STAFF. They were so amazing. We loved Manny, Donkey, Happy-Man, LA Baby, and Chispa! Manny in particular stood out to me in that he was always busy, working very hard, and always with a smile on his face. His personality was a treat to be around. He brought lots of energy, and always involved people in the little activities that go on on most of the day and right on into the night. He would include EVERYONE, young and old. He was hilarious, and really went out of his way to take a personal interest in others. We were never bored. Even if you didn't always get involved in all the activities, their conversation and kindness went a long way to make you feel at home. (They make the activities great, though. I'd suggest you get involved, it makes the experience a lot more fun for everyone. And, as I am sitting here right now, back in the freezing, snowy conditions home in THUNDER BAY with a hot cup of the delicious Dominican coffee I got as a prize, I am so glad I joined that game of ladder golf! Gracias again, Manny for good memories!)
Everyone truly works so hard to make sure that you are happy and comfortable, they treat you so well, and they truly become friends after just a week.... We are so sad to be home, and miss them all already. We had such a wonderful, comfortable experience. I would most definitely return. I think the loyalty of the returning travellers is a perfect testament to the value of this property.
I accidentally clicked "excellent" on the fitness center too but I didn't actually use it..... so, if that's important to know about before you stay, please read a review that includes it!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 12, 2013

We were here from Jan 07 to Feb 04, 2013. It was our 4th visit to this resort. We had a beautiful suite in building 20.
Our maid service was excellent, always got whatever we asked for. We like to have facecloths and were always accommodated. Bartenders were always quick with whatever drinks we wanted. Waiters and waitresses were so friendly and always there with coffee pot, wine carafe or whatever....We could not have been treated better and felt like one big happy family.
We never had a problem getting chairs at the beach or pool and the beach towel service was excellent.
There were no worries at all with security, we'd meet these people on the grounds wherever we went.
When eating one has to remember this is Dominican food, and not Canadian. There is always an abundance and one can always find something that they like.
We definitely will go back to this resort. We love the people and the excellent service.
I cannot understand anyone writing a bad review about this place.
Happy Couple from Balderson.

Room Tip: .We liked Building 20 as it is close to all. A little noisy at night, but shuts down at 11 o'cl...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2013

we stayed at grand paradise the week of janurary 17 to the 24. This was our first time in Dominican Republic. Our room was very clean, lots of hot water and the bed was comfortable. The beaches were georgeous, clean and you could walk for miles. Lots of vendors, however they leave you alone if you say no gracias. The pool looked very nice, but was too cold! The food was okay. We liked the grill the best. We did not find the staff to be friendly.Only two of the servers stood out to us, juan carlost and alcides! They went the exta mile and were always very friendly and genuine! Overall we had a great trip and great memories!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Manitoba, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2013

The food was lack lustor. The pool was in dyre need of repainting the swim up bars stools concrete was badly chipped and pulled on bath suits. Lack of activites to do at the hotel ie no scuba lessons in the pool etc, nothing really for preteens to do either. The pool tables were heavily worn. The tour operator of Air Transat (Gina) at the hotel was not exactly honest on the pricing of various excursions. There needs to be a posted price list on all trips that way there is no 'deals' being struck that are not fair.

The Restaurant by the beach called 'Eden' that served snacks during the day were awful, hard hamburger patties, always the same stuff and it closed at 4pm.

No toilet paper holder in the room, the floors were always dirty.

I would not recommend staying at this hotel which was a 2 star at best and not a 4 star as they promoted themselves to be.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Paradise Playa Dorada

Also Known As:
Grand Paradise Playa Dorada Hotel Puerto Plata
Paradise Beach Club
Paradise Beach Resort & Casino
Grand Paradise Playa Dorada Hotel
Paradise Beach Club Puerto Plata
Paradise Beach Resort
Paradise Beach Resort Casino
Paradise Beach Puerto Plata
Paradise Beach Club Casino
Paradise Beach Club & Casino
Address: Complejo Playa Dorada | P.O. Box 337, Puerto Plata 332, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Puerto Plata
#11 On the Beach Hotel in Puerto Plata
#11 Family Hotel in Puerto Plata
#13 Romantic Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Paradise Playa Dorada 3.5*
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