We just returned from this beautiful vacation. We stayed at the Grand Paradise from Feb 5-Feb 12. It truly lives up to it's name, it was paradise!
Now, I've seen a few negative reviews so far. This is really unfortunate, and the only reason I can think of for the negativity is that some people are just negative and enjoy complaining, or extremely and overly demanding. Please don't let their negativity influence your decision to travel here!
It's frustrating to see the negative reviews because everything here was just beautiful. The entire staff was so hard-working, yet so happy. We were treated so well by everyone. They were some of the happiest people I've ever met in my life, despite such busy and demanding schedules - it was so refreshing to see. This also makes the negative reviews even harder for me to read and believe, because I saw first hand how hard the staff tried to please, and how polite and sweet they were even in the face of sometimes extremely rude and demanding travellers. The front desk staff was super accomodating, check in was fast.
Also, My grandma travelled with us and has issues walking any distance..... so she had a problem with her room being a little far from our rooms and the restaurants, etc. But they were so helpful, they moved her promptly and there were no problems. Such a willingness to accomodate and help even though it was not their fault.)
Our bellboy Diomeales was super helpful, and deserves commendation! Also thank you Emilio Amparo for all your hard work in keeping us safe! Our room was always sparkling clean, well-stocked, and never any bugs, thank you to Mildred for that! So nice to meet you, mi hermana! The grounds were super well taken care of. The bartenders and waitors were so conscientious and friendly. Entertaining, too! Thank you Luis, Oswaldo, Julian, Juan, Eduardo - so many more helpful and lovely people, but I am not always good with names. Everyone we met was just so hospitable and great. The beach was gorgeous! The food was good, plenty to choose from. There was plenty to do, too: tennis courts, pool tables, ping pong, pool and beach volleyball....etc.... The property is also a short walk away from a plaza where you can do some shopping, and a short walk down the beach brings you to a flea market if you're interested. Perfect location. But, my most favorite thing about this resort was..........!
THE ENTERTAINMENT STAFF. They were so amazing. We loved Manny, Donkey, Happy-Man, LA Baby, and Chispa! Manny in particular stood out to me in that he was always busy, working very hard, and always with a smile on his face. His personality was a treat to be around. He brought lots of energy, and always involved people in the little activities that go on on most of the day and right on into the night. He would include EVERYONE, young and old. He was hilarious, and really went out of his way to take a personal interest in others. We were never bored. Even if you didn't always get involved in all the activities, their conversation and kindness went a long way to make you feel at home. (They make the activities great, though. I'd suggest you get involved, it makes the experience a lot more fun for everyone. And, as I am sitting here right now, back in the freezing, snowy conditions home in THUNDER BAY with a hot cup of the delicious Dominican coffee I got as a prize, I am so glad I joined that game of ladder golf! Gracias again, Manny for good memories!)
Everyone truly works so hard to make sure that you are happy and comfortable, they treat you so well, and they truly become friends after just a week.... We are so sad to be home, and miss them all already. We had such a wonderful, comfortable experience. I would most definitely return. I think the loyalty of the returning travellers is a perfect testament to the value of this property.
I accidentally clicked "excellent" on the fitness center too but I didn't actually use it..... so, if that's important to know about before you stay, please read a review that includes it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.