We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“BUYER BEWARE-We agreed with all the locals.... extremely poor resort” 1 of 5 stars
Review of Grand Paradise Playa Dorada

Save Saved
You added Grand Paradise Playa Dorada to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Grand Paradise Playa Dorada
3.5 of 5 Resort (All-Inclusive)   |   Complejo Playa Dorada | P.O. Box 337, Puerto Plata 332, Dominican Republic   |  
Hotel amenities
Ranked #12 of 42 hotels in Puerto Plata
Chapel Hill, North Carolina, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“BUYER BEWARE-We agreed with all the locals.... extremely poor resort”
1 of 5 stars Reviewed February 14, 2013

After reading the mixed reviews for this resort, we decided to still spend the week there. We have been to Dominican Republic before and know it is one of the poorer countries. That, though shouldn't matter when you pay for an all inclusive resort. From the front desk staff (who had the rudest,most condescending, with a " could care-less'' attitude) , to the inedible food (breakfast, lunch AND dinner), and to the alcoholic drinks(that one could not tell what kind of liquor it was) we have to say... we have NEVER had such a more horrific experience.!
To be fair, the positives are as follows.....rooms were clean, a.c. worked, bed was comfortable, pool and grounds clean. From the moment we arrived at the front desk, it was obvious this was going to be a challenging week. You are issued only 1 key, period. So if one wants to go to the pool and the other want to take a nap... you have to wake your spouse to get back into the room!!.( OK.. not a huge problem). While waiting for our room, 2 ladies walked up and wanted a coffee pot for their room. The woman at the desk insisted rudely that they didn't offer that. The women said that their friends in 2 different rooms had coffee pots. Receptionist offered no explanation, but told them that they were lying! Then walked off smiling! We needed to exchange US dollars for pesos... No problem , right? Oh, yes!... we were told at the front desk that he had only $28 in pesos!!! Then conveniently slipped a 1000 peso bill into the drawer, right in front of us! The key for the "safe" is a standard key for all the safes!! Why bother?? The food is inedible. It is the same every day. Lunch is reheated for dinner. Breakfast is cold eggs, toast (but the toaster didn't function the week we were there) bologna for sausage, dried up cheeses. Coffee was good. Lunch we ate at the snack area. Consisted of chicken wings (good), hamburgs (sometimes), and only once- French fries. The "specialty" restaurants were two- Italian and Steak House. They were HORRIBLE. I ordered canneloni , but didn't know that their pasta noodle was made of flour and water, something like a dumpling... it truly tasted like baby food. The cheese inside was unidentifiable. So we tried the steak house. We ordered the fillet, (which was stringy, well done and tough) , and the pork (which could not be cut with a steak knife...no exaggeration here!)We were so upset, we walked out. We drank beer most of the time, because the mixed drinks were not just call drinks, but some "concoction" of spirits. The wine was delivered in huge carboys that they then siphoned into plastic gallon milk jugs, then poured these into carafes , then offered to us in our glasses. The worst part of this was that the wine was NOT wine. We have had some horrific wine before, but this had no semblance of wine. PLEASE... as a long time traveler of all the Caribbean islands, Mexico and Bahamas.... try another "resort". DO NOT waste your money here. Do your research, there are a lot of resorts here that are far better.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,883 people have reviewed this hotel

Traveler rating
    545
    573
    370
    206
    189
See reviews for
397
551
76
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Thunder Bay, Canada
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 13, 2013

We just returned from this beautiful vacation. We stayed at the Grand Paradise from Feb 5-Feb 12. It truly lives up to it's name, it was paradise!
Now, I've seen a few negative reviews so far. This is really unfortunate, and the only reason I can think of for the negativity is that some people are just negative and enjoy complaining, or extremely and overly demanding. Please don't let their negativity influence your decision to travel here!
It's frustrating to see the negative reviews because everything here was just beautiful. The entire staff was so hard-working, yet so happy. We were treated so well by everyone. They were some of the happiest people I've ever met in my life, despite such busy and demanding schedules - it was so refreshing to see. This also makes the negative reviews even harder for me to read and believe, because I saw first hand how hard the staff tried to please, and how polite and sweet they were even in the face of sometimes extremely rude and demanding travellers. The front desk staff was super accomodating, check in was fast.
Also, My grandma travelled with us and has issues walking any distance..... so she had a problem with her room being a little far from our rooms and the restaurants, etc. But they were so helpful, they moved her promptly and there were no problems. Such a willingness to accomodate and help even though it was not their fault.)
Our bellboy Diomeales was super helpful, and deserves commendation! Also thank you Emilio Amparo for all your hard work in keeping us safe! Our room was always sparkling clean, well-stocked, and never any bugs, thank you to Mildred for that! So nice to meet you, mi hermana! The grounds were super well taken care of. The bartenders and waitors were so conscientious and friendly. Entertaining, too! Thank you Luis, Oswaldo, Julian, Juan, Eduardo - so many more helpful and lovely people, but I am not always good with names. Everyone we met was just so hospitable and great. The beach was gorgeous! The food was good, plenty to choose from. There was plenty to do, too: tennis courts, pool tables, ping pong, pool and beach volleyball....etc.... The property is also a short walk away from a plaza where you can do some shopping, and a short walk down the beach brings you to a flea market if you're interested. Perfect location. But, my most favorite thing about this resort was..........!
THE ENTERTAINMENT STAFF. They were so amazing. We loved Manny, Donkey, Happy-Man, LA Baby, and Chispa! Manny in particular stood out to me in that he was always busy, working very hard, and always with a smile on his face. His personality was a treat to be around. He brought lots of energy, and always involved people in the little activities that go on on most of the day and right on into the night. He would include EVERYONE, young and old. He was hilarious, and really went out of his way to take a personal interest in others. We were never bored. Even if you didn't always get involved in all the activities, their conversation and kindness went a long way to make you feel at home. (They make the activities great, though. I'd suggest you get involved, it makes the experience a lot more fun for everyone. And, as I am sitting here right now, back in the freezing, snowy conditions home in THUNDER BAY with a hot cup of the delicious Dominican coffee I got as a prize, I am so glad I joined that game of ladder golf! Gracias again, Manny for good memories!)
Everyone truly works so hard to make sure that you are happy and comfortable, they treat you so well, and they truly become friends after just a week.... We are so sad to be home, and miss them all already. We had such a wonderful, comfortable experience. I would most definitely return. I think the loyalty of the returning travellers is a perfect testament to the value of this property.
I accidentally clicked "excellent" on the fitness center too but I didn't actually use it..... so, if that's important to know about before you stay, please read a review that includes it!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 12, 2013

We were here from Jan 07 to Feb 04, 2013. It was our 4th visit to this resort. We had a beautiful suite in building 20.
Our maid service was excellent, always got whatever we asked for. We like to have facecloths and were always accommodated. Bartenders were always quick with whatever drinks we wanted. Waiters and waitresses were so friendly and always there with coffee pot, wine carafe or whatever....We could not have been treated better and felt like one big happy family.
We never had a problem getting chairs at the beach or pool and the beach towel service was excellent.
There were no worries at all with security, we'd meet these people on the grounds wherever we went.
When eating one has to remember this is Dominican food, and not Canadian. There is always an abundance and one can always find something that they like.
We definitely will go back to this resort. We love the people and the excellent service.
I cannot understand anyone writing a bad review about this place.
Happy Couple from Balderson.

Room Tip: .We liked Building 20 as it is close to all. A little noisy at night, but shuts down at 11 o'cl...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2013

we stayed at grand paradise the week of janurary 17 to the 24. This was our first time in Dominican Republic. Our room was very clean, lots of hot water and the bed was comfortable. The beaches were georgeous, clean and you could walk for miles. Lots of vendors, however they leave you alone if you say no gracias. The pool looked very nice, but was too cold! The food was okay. We liked the grill the best. We did not find the staff to be friendly.Only two of the servers stood out to us, juan carlost and alcides! They went the exta mile and were always very friendly and genuine! Overall we had a great trip and great memories!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Manitoba, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2013

The food was lack lustor. The pool was in dyre need of repainting the swim up bars stools concrete was badly chipped and pulled on bath suits. Lack of activites to do at the hotel ie no scuba lessons in the pool etc, nothing really for preteens to do either. The pool tables were heavily worn. The tour operator of Air Transat (Gina) at the hotel was not exactly honest on the pricing of various excursions. There needs to be a posted price list on all trips that way there is no 'deals' being struck that are not fair.

The Restaurant by the beach called 'Eden' that served snacks during the day were awful, hard hamburger patties, always the same stuff and it closed at 4pm.

No toilet paper holder in the room, the floors were always dirty.

I would not recommend staying at this hotel which was a 2 star at best and not a 4 star as they promoted themselves to be.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 10, 2013

This was my 1st trip to the Caribbean and I had a great time.
The staff at the Grand Paradise were extremely helpful and it felt like being in the company of friends, especially the entertainment staff. They were there morning noon and night and were always full of energy.
I feel bad about giving this hotel a 4, it does deserve so much more, but the food really let it down, the Italian restaurant was poor, defiantly quantity over quality, The main buffet restaurant was average food. By our 2nd week we got very bored of eating the pretty much the same thing day in day out. They tried with the theme evenings but somehow it didn't work. I think what let it down for me was that there was no Caribbean food, and surely when going to foreign climbs you want to try the local food or is that just me?
Also my boyfriend went a few years back and he noticed a big difference with the food (back then he was eating lobsters on the beach), someone told us that it was because they just weren't getting enough visitors so they had to make cut backs.. shame it was on the food!!
Anyway it has an amazing beach, and the rooms are pure luxury ours over looked the sea and it was a little slice of paradise...
We did 6 trips and they were excellent value for money ( we used Morgan on the shopping mall, such a lovely guy and truly went out of his way for us, he took us out to see the true Dominican.. it is a beautiful island)
The evening entrainment was a laugh and as a young couple we really enjoyed it!!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2013 via mobile

Resort was clean, good location, weather was okay had 2 days where it rained, the excursions were good got to see things that I never thought i would see n changed the way I saw things... The staff was fun n friendly tried to include the ppl visiting... Specially donkey he always went out of his way to make us have fun... He treated us like family... Meet couple fun ppl... Aka team alcoholics, we would defiantly go back only cuz of donkey.

Team alcoholics Dominican 13 t.d

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review, February 10, 2013
Dear Travdacosta413,

On behalf of Grand Paradise Playa Dorada, we sincerely appreciate your comments.

We are thankful for your sharing your comments regarding your stay in our property. It is pleasant to know that you have had a delightful stay and that you have enjoyed with our friendly staff. We will congratulate Donkey for his marvelous work.

We look forward your next vacations at Grand Paradise Playa Dorada.

Best regards from all of us,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Grand Paradise Playa Dorada? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Paradise Playa Dorada

Address: Complejo Playa Dorada | P.O. Box 337, Puerto Plata 332, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Puerto Plata
#11 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Paradise Playa Dorada 3.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Tingo, Expedia, Booking.com, Travelocity, Priceline, BookingOdigeoWL, Venere and Otel so you can book your Grand Paradise Playa Dorada reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Paradise Playa Dorada Hotel Puerto Plata
Paradise Beach Club Puerto Plata
Paradise Beach Resort Casino
Paradise Beach Puerto Plata
Paradise Beach Club Casino

Owners: What's your side of the story?

If you own or manage Grand Paradise Playa Dorada, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.