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Grand Paradise Playa Dorada: Traveler Reviews

3.5 of 5
Complejo Playa Dorada | P.O. Box 337, Puerto Plata 332, Dominican Republic
Hotel amenities
Grand Paradise Playa Dorada
Ranked #10 of 47 hotels in Puerto Plata
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1,473 reviews from our community

Traveler rating
    399
    442
    300
    171
    161
See reviews for
Families
299
 
Couples
419
 
Solo
63
 
Business
9
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Stirling, Canada
1 review
“not quite a 4 star”
3 of 5 stars Reviewed December 17, 2012

The hotel was tidy, freshly painted, but older. The staff were incredible, friendly and helpful. Amazing beach, but usually more vendors than tourists. The food was plentiful, but routine. The a la carte Italian restaurant was less than ok. We were made to feel very unwelcome, and not offered any dessert, and had to ask for drinks. The waiter was rude and argumentative (?)..very strange. We were there with another couple and a friend. As it was advertised as a 4 + star, we were expecting a little better than wine made with a powder!

Room Tip: block 14 has the best views of the ocean, but only on the top floor
See more room tips
  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Christine M about Grand Paradise Playa Dorada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review
December 20, 2012
Dear Christine M,


We want to express our gratitude for choosing our resort for your vacation. On behalf of Grand Paradise Playa Dorada, we sincerely appreciate it .

On the other hand, we regret to read about your comments of the personal of Michelangelo Restaurant, it is really surprises, as you can read at the review on this web site, it is not usual that we received this kind of remarks, but the contrary, we usually receive positive feedback regarding this topic, being a highlight in the trip of the majority of the reviewers. We are conducting an investigation with all personnel involved,to avoid future complaints.


We regret once again your situation as hope that you give us another chance to give you the service you deserve during your holidays.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
King City, Canada
1 review
“Once Again an Amazing Trip”
5 of 5 stars Reviewed December 15, 2012

Once again had a wonderful vacation thanks to all our friends the animation team Super Joe, Fresita, Many, Chrispa, the DJ for making our 13 trip to Paradise a fantastic one! Also, would like to give a special thanks to Yudrisi for always ensuring we get the rooms we request! The bartenders always serve with a smile on their face and have our drinks ready before getting there....This is what makes us always return to Paradise...special thanks to Jose Pilar, Jose Corniel, Roberto Almonte, Hugo, Osvaldo at the beach bar and all the new ones which were new to us...keep up the good work. We would also like to mention the great service we receive at the buffet..thanks to Happy Happy (forget his name), Juan Carlos Tirado, Osvaldo Sosa and a special thanks our pizza man at the lunch buffet at Eden restaurant. Can't wait to come back....see you all soon.

Stayed December 2012, traveled with family
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Ask Cristina A about Grand Paradise Playa Dorada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review
December 20, 2012
Dear Cristina A.

On behalf of Grand Paradise Playa Dorada, thanks so much for your great comments.
We are more than happy to know that you are a loyal repeat guest. We are indeed delighted and glad that you enjoyed your stay at our Hotel and look forward to welcome you back in the nearest future.

Is our pleasure to know that our employees were one of the reasons that you enjoyed your vacation. We will congratulate Super Joe, Fresita, Manny, Chispa, Yudiris de la Cruz, Roberto Almonte, Jose Pilar, Jose Corniel, Hugo Castillo, Osvaldo Cabrera & Juan Carlos Tirado for their great work and performance.

Thank you so much for choosing us.

Kind regards from all of us
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Montreal, Canada
1 review
1 helpful vote 1 helpful vote
“great food,great animation,clean hotel”
4 of 5 stars Reviewed December 14, 2012

we travel quit a lot and know that on most packages you buy...something is likely not to be as you expected.well,this hotel is a first...great site ,clean,great food,great spot on the beach,great animation...Fresita and Manny we re great in entertaining us.You can get to the city by taxi for about $20.00 us round trip.And could almost walk to the city by the beach if you re willing to go on a 1.5 hr walk.As for the city,well,its safe and suprisingly clean compared to most spanish cities.Would definitely go back at this hotel if it was not that the planet is so full of new places to visit.Rated 4 out of 5 just because nobody ever gets 100%,not even me!jerry and Helena.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask jerryboy66 about Grand Paradise Playa Dorada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review
December 20, 2012
Dear Jerryboy66,

On behalf of Grand Paradise Playa Dorada, we sincerely appreciate your comments. We are more than glad that you enjoyed your stay at our resort.

Thank you for your wonderful comments and for giving us the opportunity to spent your holidays with us. It is great when our customer recognize the excellent work from our employees, we will congratulate Fresita & Manny.

We all look forward to welcome you back in the nearest future.

Best regards
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Fife, Washington
1 review
“great fun”
5 of 5 stars Reviewed December 14, 2012

had great fun great fun for the kids an awsome animation team fresita she is awsome with the kids would well go back would like to have a better choice of menu especally for the kids and i didnt like when they let he local people in they take over everthing but it s only at the weekend so we just booked alicantie restaraunts but its awsome during the day and night there is always something to do

Room Tip: pool view are best
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Dianne B about Grand Paradise Playa Dorada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review
December 19, 2012
Dear Dianne B,

We want to express our gratitude for choosing our resort for your vacation. On behalf of Grand Paradise Playa Dorada, we sincerely appreciate it.

It is pleasant to know that you had a delightful stay with us and also that you had an enjoyable time with the company of Fresita. Please be sure that we will congratulate her, for her excellent work and performance.

On the other hand we would like to let you know that the hotel welcomes all guests without distinction.

We all look forward to welcome back in the nearest future.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
“Loved that place. Unforgettable week...”
5 of 5 stars Reviewed December 14, 2012

It was my first time in Dominican republic and all I have to say is that I was almost crying the departure day.I really enjoyed every second of my stay. The staff was welcoming and always smiling. The food was actually pretty good and diversified (don't expect 5* restaurant food). The beach is very good too but it's always full of sellers but it's the same for all beach in Dominican republic I think. Sellers are kind and always have smiles so it's not that annoying. I met a lot of people in hotel and some of them became friends. So all I have to say if you're hesitating of going to this hotel I strongly advise you to go personally i didn't regret it and I will be back if I have chance too.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Walidelli about Grand Paradise Playa Dorada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review
December 19, 2012
Dear Walidalli,

It is truly a pleasure for us to Know that you enjoyed your vacations at our resort. On behalf of Grand Paradise Playa Dorada, we sincerely appreciate it.

We are thankful for your kind comments regarding your stay in our property. It is pleasant to know that we were able to provide you with a great stay. We are thankful for writing your experience and for choosing our resort .

We look forward your next visit in a near future.

Warm regards from all of us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Paradise Playa Dorada

Also Known As:
Grand Paradise Playa Dorada Hotel Puerto Plata
Paradise Beach Club
Paradise Beach Resort & Casino
Grand Paradise Playa Dorada Hotel
Paradise Beach Club Puerto Plata
Paradise Beach Resort
Paradise Beach Resort Casino
Paradise Beach Puerto Plata
Paradise Beach Club Casino
Paradise Beach Club & Casino
Address: Complejo Playa Dorada | P.O. Box 337, Puerto Plata 332, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar/Lounge Beach Business Center Free Breakfast Free Parking Kids Activities Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotels in Puerto Plata
#8 Top resorts Hotels in Puerto Plata
#9 On the Beach Hotels in Puerto Plata
#14 Romantic Hotels in Puerto Plata
Price Range: $
Hotel Class:3.5 star (3.5*)
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