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“Great week at the Grand Paradise” 4 of 5 stars
Review of Grand Paradise Playa Dorada

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Grand Paradise Playa Dorada
3.5 of 5 Resort (All-Inclusive)   |   Complejo Playa Dorada | P.O. Box 337, Puerto Plata 332, Dominican Republic   |  
Hotel amenities
Ranked #9 of 42 Hotels in Puerto Plata
Massachusetts
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
“Great week at the Grand Paradise”
4 of 5 stars Reviewed November 18, 2012

My husband and I stayed at the Grand Paradise from 11/5 to 11/12 and enjoyed it very much.

As usual, after reading the reviews before we left I started to wonder what we had gotten ourselves into. Sometimes I wonder what expectations people must have to so critically rate resorts. This was not a 5 star resort, and we had no grand allusions of it being one.
It was a great 3 ½ star resort.

Our room was a pool view. I had wanted an ocean view, but was glad that we had this room when the rain began. We had 3 days of torrential rains and wind. An ocean view would have made it so we couldn’t sit on our balcony, which is what we did on the rainy days.

We ate at the buffet most meals and were pleased with what it had to offer. There was never a time that we had nothing to choose from! The buffet restaurant has such a beautiful view of the ocean that you couldn’t help but enjoy it. We ate at Michelango’s once and enjoyed it as well.

I never encountered one person who worked at this resort who did not have a smile on their face and a “hola, come esta” on their lips.

The weekend was full with locals coming in. The only issue there was that the pool became extremely loud all afternoon, but they were on vacation too. The restaurant did become quite crowded and they opened the 2nd floor. No big deal. We never felt uncomfortable or put out.

My only bone of contention is the vendors. We had been to Playa Dorada 2 times before as well as Punta Cana 3 times and yearly to St. Martin and we never have encountered the level of these vendors. They would go by, and we did buy from a couple of them. The others would just pester you to no end. One day I was sitting by myself and one went by and I said “no thank you”. The vendor gave me such an evil look and kept staring down at me. I was feeling quite uncomfortable at this point. I know the economy is bad and everyone needs to make a living, but their persistence was very frustrating. They would hang around our resort and stay all day. Then they would stand at the wall and hold items up while you were in the dining room. Something should be done about this.

All in all it is a great resort in a wonderful location.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review, November 19, 2012
Dear guest,

On behalf of Grand Paradise Playa Dorada, we sincerely appreciate your comments. We are glad that you enjoyed your stay at our Hotel.

Thank you for your wonderful comments and for giving us the opportunity to spent your holidays with us. We all look forward to welcome you back in the nearest future.

We have already transferred the message to the administration of the sellers on the beach and we will take proper actions.

Warm regards from all of us,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,992 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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Windsor, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 15, 2012

Beach was nice, there's an option to go to the left or to the right. Lots of vendors... very persistent, someone said 100, in reality there are about 30 no joke and they really do come by every 20 minutes to sells you trips massage clothes cigars rings, etc

Food was alright although sub par for a 4 star resort. Beef was very scarce. Bread was very good. A la carte restaurants were good. Red wine at Michelangelo tasted more like vinegar then wine. Service was better at the a la carte but at the buffet it was lacking greatly about 50% of the time. Weekends are like a zoo with people lining up for food like hot cakes.
Drinks were good, favorite server was Pablo he was up on the ball every time we had him.
Pina colada was good and so was the beer.

Hotel was in decent shape but as others mentioned toilets were not too good. Any rooms by the pool are too loud until after 11PM when the DJ guy keeps playing music and yelling in the mic and laughing at the parts of the songs he knows.

At reception they didn't tell us we have to ask for a remote so we had to get one the next day. Apparently people steal them so they don't leave them in the room. I feel a North American tourist should be told about this since we can get a remote at the Dollar Store for 1 or 2 dollars. Also having traveled to the DR twice before and Panama, Costa Rica and Cuba I've never encountered a AC system where you have to stick your key card into it to work (I guess they are trying to save money so you can't have it on when not in your room, and they will not give you a 2nd key card) I think I should have been told about it at check in not after coming to complain my AC doesn't work even though I checked and the breakers were turned on.

We did speak to the general manager and she was sympathetic and gave us a room upgrade. It seemed like she spoke to the restaurant staff as well as service was better the last few days. Overall we had a good time but would have had a great time if only the service was better to begin with before we had to bring it up with management. Location is very nice on the beach and close enough to town to go check it out.

If you do trips or buy anything on the beach bargain... they will give you better deals. We did the City tour with the cable cart and we liked it.
We've stayed at places that were better and also 1 place that wasn't. Having said that we did walk to the adjacent resorts and they seemed to be nicer.

Room Tip: if you like quiet stay away from the pool, if you will stay out until 11 stay by the pool it's c...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review, November 19, 2012
Dear guest,

On behalf of Grand Paradise Playa Dorada, we sincerely appreciate your comments which are for us a real feedback. We are committed to providing the utmost in customer service and we appreciate when our mutual clients take the time out their busy schedules to make us aware of their bad and good experience of their holidays.

We feel sorry about the points that you mention you went through with your vacations, you can be sure that we already transferred the message to all the departments involved

Our main priority is to feel our guests welcome and become their allies during their treasured vacations. We can guarantee you that the negative issues that you experienced do not represent the culture and tradition of service in our resort.

We would like to clarify the situation of one key per room, the hotel policies only allow one key and this information is offered by your representative in your meeting and in the lobby you can also see the information, this allows the hotel to save energy in while the customer are not in the room. Please know that our hotel offer the facilities to give access to our clients with a key for one use and after used most be returned to the lobby.

We would like to thank you for recognize our attractive.

We encourage you to visit us again and show you the changes we have made.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

Last April my boyfriend and I and brother and his gf came to Grand Paradise, 2 of us had never been to an all inclusive before and we were NOT disappointed! We filled out a survey and won a free all inclusive trip back for TWO!!! So this year we went the first week of Nov. My parents, brother and gf and my now husband and I went for the week.
WE LOVE THIS RESORT! Clean, great food,safe and two restaurants to choose from for a different scene other than buffet, big pool, restaurants are right off the beach ..amazing views.
THE STAFF, the staff are incredible, happy, friendly and helpful.
BON BON the towel lady is funny and bright! she makes your day :)
EDWARDO the breakfast/lunch server...happy happy! hes amazing, without asking he reserved the table for 6 each morning to serve our family!
CARLOS night bar...discoque....SO WONDERFUL! fun! and remembered each of our drinks!
OSVALDO ...great bartender!
PEPE! LOVE LOVE LOVE PEPE the event staff...fun, funny and friendly!
CHISPA is great and entertaining, water aerobics, water volleyball, polo, games, shuffleboard, ping pong, shows....so good.
Janet- coordinator, took care of everything for us and was very helpful with reservations and questions.

What a great experience and good times. We will most certainly be bringing the whole family back!

Room Tip: Choose a room on the second floor. overlooking pool or beach! Beauty spots
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review, November 19, 2012
Dear Katie,

It was our pleasure to welcome you back and this time with your whole families, we feel more than happy to know that we will be honored to receive you again in a nearest future.

We are very pleased to know that our employees were one of the reasons that you enjoyed your vacation. We will congratulate Bombon, Carlos López, Osvaldo Cabrera, Eduardo Bravo, Pepe, Chispa for their hard work and performance.

Thanks for such a wonderful comment about my person.

Hope to see you soon.

Warm regards from all of us,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biddeford
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 15, 2012

This resort is amazing. I really don't understand all of the negative comments. I travel quite often and have visited many of the islands and this was, by far, my favorite resort. It is true that the food is pretty much the same day in and day out but there is plenty to choose from and it is of great quality. I didn't care much for the chicken at Michelangelos but the steak at Edens was delicious. It is also true that the sales people on the beach are very pushy but they are all very friendly and part of the culture. I got to know everyone of them on a personal basis and they are just hard workers trying to earn a living. There is always something going on at this resort and the staff is amazing. There is constantly either an aerobics class, a game or a show going on. The staff really takes the time to get to know everyone and they are so friendly that my husband and I compared them to Disney World employees. I had such a great time with Jose Pilar, Super Joe and Manny. They really did a lot to make our vacation memorable. Even in the three days of rain, we had a great time. This was our second stay at this resort and I am already planning number three.

I will admit that all 7 of us came down with "Travelers Diarrhea" that some seem to think is food poisoning but I have seen food poisoning and have worked in the food industry and have never seen a case of food poisoning that lasted 1.5 days and didn't consist of vomiting.

Anyone that doesn't like this resort probably fails to remember that it is the Dominican Republic and isn't as civilized as the states so you probably shouldn't be expecting The Hamptons or Hawaii.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review, November 19, 2012
Dear Melissa,

On behalf of Grand Paradise Playa Dorada, thanks so much for your great comments.

We are more than happy to know that you are a loyal repeat customer. We are indeed delighted and glad that you enjoyed your stay at our Hotel and look forward to welcome you back in the nearest future.

Thanks for the comment which clarify the situation with traveler's diarrhea.

Is our pleasure to know that our employees were one of the reasons that you enjoyed your vacation. We will congratulate Jose Pilar, Super Joe and Manny for their great work and performance.

Thank you so much for choosing us.

Kind regards from all of us,
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Biddeford, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

Everything about this resort was awesome. The beach was beautiful with plenty of beach chairs to use. The salesman on the beach were a bit pushy, but they were very friendly and willing to help you up. The food was good, and enjoyable however it was the same day to day. Any negatives I may of had about this place were offset by the entertainment and the staff. The staff became your friends, and it did not take long for them to actually learn my name. I had a great experience with one staff member, Jose Pilar. He was always saying hey, and making sure we were taking care of. He made the trip to the island excellent. I will be returning to this resort. It was a wonderful experience!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review, November 15, 2012
Dear guest,

Thank you for having chosen Grand Paradise Playa and for such beautiful comments about our resort and staff .

Please be sure that we are taking proper actions about the selection of the food.

We are very pleased to know that our employees were one of the reasons that you enjoyed your vacation. We will congratulate José Pilar for his hard work and performance.

Warms regards from all of us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 14, 2012

We checked in on Sunday after being told by an on-online dot com that I had booked for two adults & two kids; the hotel only had us booked for two adults. They GM accommodated us, , however, the rest of the stay was nightmarish. First of all, we had NO hot water from 11/11 until 11/16; the front desk blamed the heavy rain from the previous days, couldn't get parts, etc, etc. Everyday they said "the hot water will be on today...." Nope. Our first room had a dysfunctional TV, the toilet backed up and the phone didn't work. After numerous calls, they moved us to a room that stunk of heavy cigar smoke-they claimed they had no other rooms available. Well, after it rained, the roof leaked over my daughter's bed; their solution, wipe down the ceiling and turn up the air conditioning, "it only condensation," they said!!? Now, when we initially arrived we were given towel cards, the towel attendant kept the cards and gave us 4 towels we were to use the entire remainder of the trip! When we checked out, they demanded the cards and the greasy towels and then charge us $45.00 or they would NOT allow us to check out or call a cab!!! You would think that after two room changes, NO hot water
a leaky ceciling, blaring lating music up to 11;00 at night, etc, etc, they would have taken something OFF the bill-NOT added onto it! So here I am, still suffering the effects of food poisoning from my stay, and if anyone decides to stay there, you do so at your own risk! I WANT MY MONEY BACK!!

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Man, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

Our experience was unique, we are customer repeaters and last year like this year we had a great time. Last year we met our friend Janet and she really helped us with our room this year we came back and she gave us an excellent upgrade to a suite overlooking the pool, the room was very nice and the service was very good as always. The most regrettable thing about this trip was to listen to the agency from England would no longer be traveling to Puerto Plata, but we would look for a way to come back.

Ask for Janet she helps a lot

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janett J, Guest Relations Manager at Grand Paradise Playa Dorada, responded to this review, November 15, 2012
Dear guest,

Thanks so much for posting your comments. On behalf of Grand Paradise Playa Dorada, we sincerely appreciate it.

We are delighted for your loyalty and for recognize our services . I really appreciate your wonderful comments about my person.

We look forward to welcome you back in the nearest future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Paradise Playa Dorada

Address: Complejo Playa Dorada | P.O. Box 337, Puerto Plata 332, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Puerto Plata
#8 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Paradise Playa Dorada 3.5*
Number of rooms: 425
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Also Known As:
Grand Paradise Playa Dorada Hotel Puerto Plata
Paradise Beach Club Puerto Plata
Paradise Beach Resort Casino
Paradise Beach Puerto Plata
Paradise Beach Club Casino

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