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“average resort” 3 of 5 stars
Review of Celuisma Tropical Playa Dorada

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Celuisma Tropical Playa Dorada
3.0 of 5 Resort (All-Inclusive)   |   Playa Dorada, Puerto Plata 11111, Dominican Republic   |  
Hotel amenities
Ranked #23 of 42 Hotels in Puerto Plata
two harbors
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
“average resort”
3 of 5 stars Reviewed November 24, 2012

This resort is ok... could improve on service. Staff doesnt seem to care if you complain. Rooms need more upgrading. pool is nice. Beach of course is breathtaking and big.Resort is huge. Not much going on around resort off grounds. Food could be better but not bad. Price i guess is right

Room Tip: Rooms closer to the beach
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  • Stayed December 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,073 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Orlando, Florida
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 13, 2012

It was exceptional in this hotel. They offer an excellent service. The food is good, could be improved. Buffet always clean and varied. The entertainment staff is the best Francisco (the entertainment Director) , Minime, omega, all are great , this never boring here! The beach is beautiful and big, lots of beach and sun. The rooms are good according to the price. Really a very good option for vacationing. Additionally there are really great places to visit nearby. The city tour not to be missed, especially the cable car, a beautiful view! The next summer we'll be there

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 11, 2012

This is the worst "resort" I've ever experienced. The hotel staff is ok but do not, I repeat do not complain. The moment you do, the front desk will treat you very poorly. The front desk staff are liars & will steal your money. Pretend like you don't speak Spanish & you'll be shocked. The rooms are ok if you don't mind bugs crawling everywhere. They'll over you an upgrade but they'll tell you the rooms are for members only but they don't mind asking you to pay $200 extra, it's not worth it. Do not do it. Use that money to stay anywhere else. I was tricked into staying here by a forest beach club promotion fax that I received at work. When you look online, the reviews & pictures are ok. When you get there, clearly they took a picture of the one & only model room that they have. You will have to ask for room cleaning & hopefully they'll have towels. You will starve to death once you see the buffet. Bugs, flies, gnats along with old reused food. Not a joke, I'm very serious. I have pictures... They will not refund your money by any means. The manager /owner or whatever he is used profanity, said get out of my hotel & hung up in my Spanish speaking friends face after she cried & complained about the conditions. There is so much more to say but not enough space. Do not stay here!!!

Room Tip: Stay at blue bay or lifestyle/VIP either are better than this dumb.
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  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 26, 2012

I just stayed here last week and would have rated it fairly. The staff seemed friendly, The room is around average with dirty sheets that wont be changed if you don't request it. The worst thing that ever happened is that they steal. I rented a safe...the give you a key. While there, i noticed 100.00 missing from the cash that i carried. Worse, after getting back in the states, I noticed a charge for gas on one of my credit cards for 51.00 The charge was pending because they used it on the very day i left. I'm in the process of disputing that charge right now. The safe key is a farce because they go in and steal your money and CC information. I used a different card for booking and did not use this card at all. I didn't rent a car or nothing of sort. While you go out on the excursions, they have all the time to have fun at stealing. Would not recommend because of the stealing.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 21, 2012

Last summer was exceptional in this hotel. They offer an excellent service. The food is good, could be improved. Buffet always clean and varied. The entertainment staff is the best, this never boring here! The beach is beautiful and big, lots of beach and sun. The rooms are good according to the price. Really a very good option for vacationing. Additionally there are really great places to visit nearby. The city tour not to be missed, especially the cable car, a beautiful view! The next summer we'll be there :)

Room Tip: Building 19 highly recommended
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  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 19, 2012 via mobile

This is the most horrible place I have been the people that work here r so money hungry, the room was full of roaches the drinks sucked the food was even worse please don't go here it's not even a 1 star hotel it's projects turned in to a hotel, the first thing I did was go to the Internet cafe to look for another hotel , I took my loss and booked a room at the "RIU" and Im staying there the rest of my vaca the RIU is awesome that god Amex refunded my money holy crab celiusma is garbage

  • Stayed September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Washington, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 10, 2012

The customer service at Celuisma is really what makes the hotel great! I spent a week there in August.

All of the hotel staff (from the reception to the waiters and even the cooks) are more than willing to cater to the guests. They are all very friendly and always seem happy. Also, in case your Spanish isn't up to par- it seems that everyone can speak a little English and probably French and Portuguese too!

The front desk staff were very helpful and gave me a lot of information about the area; housekeeping kept everything very clean; the restaurant/bar staff brought us anything we asked for and were great with making certain things the way we wanted them...

Yenise is one of the best!!!
Along with Ernesto, Jose, Guillermo, Orquidea, Denise and the list goes on and on...

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Celuisma Tropical Playa Dorada

Address: Playa Dorada, Puerto Plata 11111, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Top resorts Hotel in Puerto Plata
#19 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): $
Hotel Class:3 star — Celuisma Tropical Playa Dorada 3*
Number of rooms: 411
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Also Known As:
Celuisma Tropical Playa Dorada Hotel Puerto Plata
Tropical Playa Dorada
Celuisma Tropical Playa Dorada Resort

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