Overall the stay at the hotel was very nice. The rooms are adequate and comfortable, however I did have an issue with the tv that did not get fixed.
The staff around the pool and in the restaurants provided great service but the service at the reception was very slow. This was something many guest noticed, during busy periods at the weekend many guest had queued for over an hour.
The food was very nice, however the buffet food would sometimes dry out from sitting for too long. The brazilian restaurant was the highlight. I also felt the reservation service was poor, it would have been nice to be able to make a reservation a few days before or even the morning before. It would make sense to keep reservations open till the restaurant is full.
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- Also Known As:
- Barcelo Puerto Plata Hotel Puerto Plata
- Puerto Plata Barcelo
- Grand Flamenco
- Occidental Grand Puerto Plata
- Occidental Grand Flamenco Puerto Plata
- Grand Puerto Plata
- Flamenco Occidental
- Barcelo Puerto Plata Dominican Republic