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Barcelo Puerto Plata: Traveler Reviews

3.5 of 5
Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Hotel amenities
Barcelo Puerto Plata
Ranked #17 of 47 hotels in Puerto Plata
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1,851 reviews from our community

Traveler rating
    436
    622
    358
    231
    204
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Families
333
 
Couples
603
 
Solo
47
 
Business
16
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Mansonville, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Great hotel and friendly staff”
5 of 5 stars Reviewed February 17, 2013

I just spent 2 weeks at that hotel. The food is excellent, the staff super friendly. Cecilia, Jose and Simon, are waiters at the bar at the reception. They are so funny and friendly. Carmen, another staff member is very nice. I usually change places every year, but am considering returning there next year!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
Ask Michelle D about Barcelo Puerto Plata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
February 19, 2013
Dear Guest,

Receive the warmest greetings from Barceló Puerto Plata. We would like to thank you for posting such a delighting comment and for having chosen us to spend your vacations. It is extremely rewarding to read we were able to provide you an excellent vacations and that we were able to fulfill all expectations.
Thank you for such encouraging and positive comments towards our staff and food ; it is very rewarding to read that our staff’s hospitality and friendliness really made a difference and enhanced your vacations. We are glad you enjoyed all activities.
On behalf of our staff, please know it was a pleasure to have served you and we are looking forward to providing you with another dreamy vacation.

Best Regards,

Ana Ruiz
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fall River, Massachusetts
1 review
6 helpful votes 6 helpful votes
“a great friendly place”
5 of 5 stars Reviewed February 14, 2013

My husband and I just spent a week in Barcelo and we had a great time.
It,s only about 20 minutes from the airport, which is great.we really liked the
food,and the staff was very friendly and helpful,service was great! the beach was
fantastic and so was the pool! I realy enjoyed the events near the pool everyday.
the events were done by some great young men ,especially one by the name of
Edgar and also Juan aka Rayo Boc . 5 stars for them!
The entertainment at night was alot of fun too!

Room Tip: higher floors have better scenic views
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask marciana f about Barcelo Puerto Plata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
February 19, 2013
Dear Guest,

Receive the warmest greetings from Barceló Puerto Plata. We would like to thank you for posting such a delighting comment and for having chosen us to spend your vacations. It is extremely rewarding to read we were able to provide you an excellent vacations and that we were able to fulfill all expectations.
Thank you for such encouraging and positive comments towards our staff and food ; it is very rewarding to read that our staff’s hospitality and friendliness really made a difference and enhanced your vacations. We are glad you enjoyed all activities.
On behalf of our staff, please know it was a pleasure to have served you and we are looking forward to providing you with another dreamy vacation.

Best Regards,

Ana Ruiz
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
thunder bay
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“Seasoned travellers - Good Choice of Resorts”
4 of 5 stars Reviewed February 14, 2013

We have travelled all over the world and have been to many Caribbean resorts as well, so feel that we can offer you a fair review. We just got back from a week at Barcelo and think it is a very good resort in an excellent location. It is close to the airport and the actual city and is small enough that everything within the resort is handy as well.

Pros:
Spotlessly Clean - we can't imagine that people complain about the cleanliness. Staff were constantly cleaning the pool, manicuring the grounds, scrubbing the grout in the tiled walkways and picking up discarded cups/glasses etc. The trees were even tidied up after a major rainstorm. Yes the paint is rubbing off of the pool floor but it is very clean and well maintained and not a hazard at all.
Rooms - basic but have everything essential. Tv, hair dryer, iron/board, fridge and even a soap/shampoo/conditioner dispenser in the shower. Our beds were made up every time we napped and were turned down at night. 110 outlets were very handy. Fridge stocked with beer, pop, juice boxes and salty snacks.
Water - seemed clean although we never drink it. Pressure was definitely low during the dinner hours when everyone was showering, but that is to be expected. Bottled water was available everywhere and was no issue to obtain.
Food - exceptionally good. We only did 3 restaurants, Italian, Oriental and SeaFood. All were very tasty with nice presentation. Buffet was vast and had numerous options. ie: every morning you had egg choices, pancakes, french toast, meats, veg, fruits, cheeses, breads, pastries, cereals and yoghurts. Lunch and Dinner were similar with additional meat choices, pastas, rice dishes and fresh salad items. if you complain about the food, you certainly must be fussy because there was really nothing missing from the buffet at all.
Beach- large, very clean and great for swimming. Small reef to snorkel in, and very close to the resort. Yes there were 81 vendors walking the beach, but with a friendly "no thank you, have a nice day"...they always went away. We chatted with some (by choice) and found them to be very kind and interesting people....and normally I find vendors very irritating.
Grounds - lovely mangrove to walk through, well kept walkways and foliage. Very attractive and romantic. Lots of shaded areas at the beach and near the pool. Small lizards and lovely birds all over.
Pools - clean and large enough, with swim up bar. Enough activities and yet not too many that it was disturbing.
Staff- reasonably friendly and did not seem motivated by tips at all, which is nice.
Alcohol - top shelf liquor available. Drinks were plentiful and tasty.

Cons -
Accessibility - would be a bit tricky for someone in a wheelchair or with a walker because of the stairs to the a la cartes and the tightness between tables in the buffet. But otherwise the walkways are perfectly fine, as is the beach area. We carried our stroller up and down the stairs to our room with no problems.
Chairs - definitely an issue but only due to the rudeness of other guests who place towels over sunloungers that they are not using. Quite frustrating. Shame on them.

NOISE LEVEL - this is my one major beef. We were in building 10 and we might as well have been on the stage because the noise was overwhelming. We likely could have ignored the situation except that we had a 2 year old with us. Most buildings near the pool/ampitheatre area will be noisy and 10 also gets the noise from the resort behind. i would suggest avoiding it.

Overall - this is one of our favorite resorts and definitely our fave in Puerto Plata. It was clean, safe and fun but small and intimate. service was good, food was delicious and the location was superb.

Room Tip: avoid building 10. We were in 10212, on the 2nd floor (premium). It flooded badly during heavy rai...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 13
Ask wanderingjodi about Barcelo Puerto Plata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
February 19, 2013
Dear Guest,

Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata.
we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I will share your comments with our team members!
I look forward to welcoming you back to Barceló Puerto Plata..
Yours sincerely,

Ana Ruiz
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swinton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“a great friendly hotel”
5 of 5 stars Reviewed February 13, 2013

My wife and i ,have stayed here for the last 6 years ,we have met many great friends over the years and they also keep returning ,we even got married here in 2010,everyone is very helpful( the bar men,the waiters and the cleaners )food is great,always something to eat here,the buffet is fine,Italian is great,Brazilian is great,Mexican is also great,never tried the seafood,the rooms are fine,people forget that the Dom rep is a up and coming country and that the stars are not the same as in there own country,the venders on the beach do come up to you,but a polite no thanks and they walk off,and most of the time they leave you alone,you have to remember they are only doing there job.hope to be back again

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask gary t about Barcelo Puerto Plata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
February 19, 2013
Dear Guest,

Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata.
we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I will share your comments with our team members!
I look forward to welcoming you back to Barceló Puerto Plata..
Yours sincerely,

Ana Ruiz
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
1 review
2 helpful votes 2 helpful votes
“good time regardless of the vendors”
4 of 5 stars Reviewed February 13, 2013

resort is tired and needs some sprucing up...the food was good as were the restaurants...the beach was great except for the vendors...they are extremely annoying...but they leave you alone once you say no thanks...what seems odd to me is that the vendors seem to be only at the Barcelo...we walked the beach daily and they seem to be only located at the Barcelo...the ground of the resort are wonderful...many small buildings surround a central courtyard and pool area...we didn't seem to have a problem getting beach or pool chairs but I don't think the resort was full...cable car and shopping tour were good though they could get rid of the rum factory which was a bottling plant only...5 minutes and done...waste of time...and 2 jewellry stores...not really necessary...all in all we had a good time and the price was right...I guess if you expect awesome food and pristine rooms you must pay for them...please Barcelo do something about the vendors...some guests I talked with will not go back because of this

Room Tip: we stayed in building 1...last room 1110...main floor...was like being in the jungle...looked out ov...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask travelingfools1956 about Barcelo Puerto Plata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelopop, General Manager at Barcelo Puerto Plata, responded to this review
February 20, 2013
Dear Guest,

Thank you for taking the time to comment regarding your recent stay at Barceló Puerto Plata.
we are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I will share your comments with our team members!
I look forward to welcoming you back to Barceló Puerto Plata..
Yours sincerely,

Ana Ruiz
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Barcelo Puerto Plata

Also Known As:
Barcelo Puerto Plata Hotel Puerto Plata
Barcelo Puerto Plata Hotel
Puerto Plata Barcelo
Grand Flamenco
Occidental Grand Puerto Plata
Occidental Grand Flamenco
Occidental Grand Flamenco Puerto Plata
Grand Puerto Plata
Flamenco Occidental
Address: Playa Dorada | PO BOX 54, Puerto Plata, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar/Lounge Beach Free Breakfast Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotels in Puerto Plata
#15 On the Beach Hotels in Puerto Plata
#18 Romantic Hotels in Puerto Plata
Price Range: $
Hotel Class:3.5 star (3.5*)
Reservation Options:
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