Overall, I had a decent experience at the Barcelo, but there were some areas that were so unacceptable, that I just couldn't justify giving the resort 3 stars.
-Price is decent. We got a pretty good deal when we booked our trip, so I would say the value for what we spent was okay.
-Proximity to beach: it was nice being able to walk to the beach when we felt like it, but then still be really close to the room if we needed to go back. The beach itself is also pretty nice
-Food was pretty good. The buffet does get a little repetitive, but I didn't really mind it. Out of all the meals I ate at the buffet, breakfast was my least favourite. We went to the Brazilian, Mexican, and Oriental a la cartes- I enjoyed all of them, but I would say that the Oriental and Brazilian were my favourite. The pizza place was also pretty good and you don't need a reservation to eat there!
-rooms were outdated and falling apart. We were fortunate enough (seriously) to have everything in our room working (TV worked, faucets were good, good water pressure in shower), but man, everything looked like it would break at any moment. The TV was very small and very old and sometimes all we would get was static- we found that hitting (yes, hitting) the TV over the top would sometimes make the static go away. The soap dispensers in the showers were broken and would ooze out shampoo on their own. I brought my own soap and shampoo so I never used the dispensers anyway, but it was gross to have dried bits of shampoo in the shower from the broken dispenser. There were also little ants and bugs infesting the bathroom sink. I assumed that they were coming in through the little window in the bathroom, which actually connected some sort of washing station for the maids to dump their old water from mopping the floors. The smell it produced was gross.
Even the sheets have a weird smell. We asked for our sheets to be changed on the 6th day of our trip (they don't encourage you to change your sheets everyday for environmental reasons), and I'm pretty sure the maid just re-used the old sheets anyway. Our balcony view was of an alley, and we fell asleep to the sounds of drunken yelling and dance music.
-Front desk not very helpful. I noticed that they did get nicer towards the end of our trip, but I noticed that a lot of the time in the beginning, they would talk amongst themselves as if I wasn't there. I didn't feel very welcomed and I felt like I was inconveniencing them by asking questions.
-Vendors on the beach. Although I understand that these men and women need to make a living and provide for their families, it does get tiring saying "no thank you" a dozen times in 20 minutes.
Overall, I would recommend this hotel ONLY if you intend on going on a lot of excursions and don't really care about where you're staying AND you get a really good deal. The pool and beach areas are nice, and the food is pretty good. BUT the rooms are very poor quality and that's where this hotel loses (many) points.
Avoid being anywhere near Coco Bongo - we were in Building 9 and I could not sleep when Coco Bongo w...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 19, 2013
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Please receive the warmest greetings from Barceló Puerto Plata. Thank you for sending along your comments as our guest’s experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered.
There are always different perceptions with the product and service offered by us; rest assured all these will be addressed to our management team in order to make the corrective changes.
We regret that your disappointment with so many areas of our resort, has been conveyed through this forum and not once on site to any of the Management members, we are very resourceful and would have gladly gone above and beyond to reformulate your experience in order to have you join the hundreds of extremely pleased and satisfied guests of Barcelo Puerto Plata.
We are looking forward to have the opportunity to serve you and most importantly be able to change your perception and regain your trust in our brand.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.